was my first rental using a U-Haul business account, and the experience was completely unacceptable. I returned the truck to this location on time on Sunday, September 20, by approximately 9:00 AM. The truck remained physically on the property, yet the rental was not properly checked in. Despite multiple calls to this location and U-Haul Business trying to get the issue corrected, I continued to be charged as though I still had the truck. The contract was ultimately not closed until approximately 8:30 PM on September 23—more than three days after I had returned the vehicle—and I was charged $732.54 for what was supposed to be a four-day rental. The equipment itself was fine. My poor rating is specifically about the handling of the return and billing. A customer should never be charged additional rental days because a location failed to properly check in a truck that was already sitting in its yard. I spent an unreasonable amount of time making calls and trying to correct a problem I did not create. This experience was so frustrating that I have requested a refund of the improper additional charges and cancellation of my U-Haul business account. I would not recommend this location based on how my return was handled.
Peter W
Customer Reviews for Ricky Bobby Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The woman running the location was extremely helpful and explained to me all she was doing.
MAURICE CGreat customer service
Alfredo CIt's a tow yard, it was July 4th and no one was there. (Not their fault, it just was what it was.)
Barry P