Customer Reviews for Rickys Food & Gas
(U-Haul Neighborhood Dealer)

57 reviews

25415 Hwy 37 #3   St Albert, AB T8T0C6

(780) 458-8789

Hours

  • Mon–Sun
    7 am–7 pm

Services at this Location:

Contact Us

(780) 458-8789

25415 Hwy 37 #3
St Albert, AB T8T0C6

Services at this Location:

Hours

  • Mon–Sun
    7 am–7 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Keep up the good work

LYLE S. 
Rating:
5.0

Very good customer service , they made it a painless, easy transaction .

Cody D. 
Rating:
5.0

great service and hospitality. best U Haul place yet to book

Lin R. 
Rating:
4.0

Customer did not leave a comment.

Virgil C. 
Rating:
5.0

The people are awesome !!!!

perry S. 
Rating:
5.0

It went smooth from the pick up to the return. No complaints

Joe S. 
Rating:
5.0

Customer did not leave a comment.

Anita A. 
Rating:
3.0

Customer did not leave a comment.

Kelly-Anne P. 
Rating:
5.0

Nothing

Tom S. 
Rating:
4.0

When I booked my reservation I requested an appliance dolly and 1/2 order of blankets. When I arrived at the pickup location I was told there are no appliance dollys or blankets available. My whole reason for renting a uhaul was to move a fridge I had in my garage to my grandmothers. I don't own a truck and the fridge weight was over 300 pounds. Moving it without a dolly was not possible. What's the point in taking a registration and requesting specific tools required to complete a task and then show up to find that no tools are available. Honestly a complete waste of my time and effort. I was forced to scramble and make other arrangements with a friend to get a dolly that was better than nothing but still not an appliance dolly. To make matters worse when I mentioned to the uhaul member that the dolly was a huge priority and maybe he could source one for me at another location, his response was “no I can't do that. You call them” Overall. The truck was great. The reservation process was easy but stupid and useless. And the uhaul member essentially blamed all shortcomings on uhaul in general. No accountability How many stars out of 5….. ZERO

Phil M. 
Rating:
2.0

Dealer was unrealistic on fuel level. I felt I was taken advantage of on the fuel return level.

St A. 
Rating:
5.0

Customer did not leave a comment.

william S. 
Rating:
5.0

Probably the best services experience I have had zll year

vic R. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
4.0

Uhaul should look at there trailer rental policies. A trailer is not the same as a truck or van, using the same policy shows uhaul as complacent, and not customer friendly even when the outlets and their staff are.

hannah rose G. 
Rating:
5.0

Great customer service by staff 😊.

LEO C. 
Rating:
1.0

i had no problem, but for one issue why do mileage and refill the gas back to what your used? ain't that double paying? what i mean is we got charged for mileage yet we still had to put 30$ to return the gas we used?

desmond A. 
Rating:
5.0

The truck we picked up had a damaged driver side mirror and cracked windshield. Employee informed us he was aware but it was the only truck left, so we had no choice but to take it.

Rebecca G. 
Rating:
5.0

Customer did not leave a comment.

Rudy F. 
Rating:
1.0

The guy that I picked up the uhaul from lied and made me fill the fuel tank up more than what I got it with. It costed me $50 extra and an hour of my time extra... Also the passenger side mirror needs an alien key to turn in and out and even after I borrowed an alien key from someone it still moved all over the place after I tightened it so I had my passenger fix it the whole time I drove. So unprofessional...

james M. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

SANDRA P. 
Rating:
5.0

Great guys

Chad T. 
Rating:
5.0

Customer did not leave a comment.

gerald E. 
Rating:
4.0

Not busy. Pick up went quickly. Friendly and accommodating staff.

Michael B. 
Rating:
4.0

The location staff and the truck were fine. What I don't appreciate is having my reservations changed on me. Uhaul phone and internet customer service were horrible.

Paul S. 
Rating:
5.0

Very kind and thorough service

Doreen W. 
Rating:
3.0

Customer did not leave a comment.

Terrence B. 
Rating:
4.0

Customer did not leave a comment.

TOMAZ O. 
Rating:
4.0

Thank you for the extra help with our lighting problem.

catherine K. 
Rating:
5.0

Rakesh was great to deal with. Very helpful and easy to ask questions.

Jordan A. 
Rating:
5.0

Customer did not leave a comment.

Korey C. 
Rating:
2.0

there was a lot of paper work to do - repition stuff they had to dig the trailer out of snow and ice when i got there . I have great light system on my truck the trailer is mickey mouse as I had to buy adapters to make it work not happy

vern M. 
Rating:
4.0

Customer did not leave a comment.

VERENA R. 
Rating:
5.0

Customer did not leave a comment.

Juliana D. 
Rating:
5.0

Service was amazing at this location, very kind and professional staff. Pick up and drop off was easy and stress free!! A very quick and smooth process. Highly recommend!!

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Donna B. 
Rating:
5.0

The transaction was smooth and professional in every way. Thankyou.

LAVERN A. 
Rating:
5.0

Customer did not leave a comment.

Kenneth D. 
Rating:
5.0

Customer did not leave a comment.

Mike K. 
Rating:
3.0

Friendly staff at location but very disappointed i had taken the time to order ahead of time and all the required items were not available.I had requested a dolly as i was moving to an apartment so it would help haul multiple boxes over such a long distance. When i picked up the trick they didn't have one. It made the whole day much more difficult, I was not impressed.

Melissa B. 
Rating:
5.0

Excellent service at this location. Very friendly and very helpful staff. I would definitely highly recommend this location! Thank you very much!

Jane H. 
Rating:
4.0

Customer did not leave a comment.

Christopher H. 
Rating:
4.0

Absolutely satisfied with my last 2 rentals from Ricks on hyw 37. Only wish the new owners all the best. If I have to rent a U Haul again, in the near future,, I will, definitely go to them first.

Maryann G. 
Rating:
5.0

I was extremely pleased with this location. The two gentlemen who work here are very nice. Check in/out was very quick. They explained everything upfront. I would rent from them again.

Nicole N. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL O. 
Rating:
5.0

Customer did not leave a comment.

Maryann G. 
Rating:
5.0

They did not have the furniture dolly we had reserved.

Jason J. 
Rating:
5.0

Customer did not leave a comment.

Brandon R. 
Rating:
5.0

Customer did not leave a comment.

Amy G. 
Rating:
4.0

The initial booking got changed several times, and the email wasn't entirely clear on a mobile device for someone that needs glasses...the text needs to be easier to read. Also, in setting up the initial booking, there seemed to be a lot of confusion on where to pick up. I finally just went to the place I wanted (the above) and got what I wanted.

William B. 
Rating:
5.0

Convenient location for what we needed and helpful staff

Usa B. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Just curious as to why one has to pay for 4 day rental when only used for one day . The location was difficult to find but we were given directions and eventually found it .

MURRAY G. 
Rating:
5.0

The operator was very helpful & accommodating in spite of all the grief I caused him. Excellent!

Lucia R. 
Rating:
2.0

It is Not the clerks Problem but check in took almost 1 HOUR!!! When you have people at your house ready and you take 1 HOUR to sign papers for the truck it'S HORRIBLE!!!

doris T. 
Rating:
3.0

Well unfortunately the person was very nice but it was a lot of problems. The payment machine didn't work but also it took us 1.5 hours to sign out. On my moving day I need all the time I can for moving not for getting my U-Haul

Patrick H. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top