Great customer service and equipment ready to go.
Ken C
Customer Reviews for Ridleys Family Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Ridleys employees are Awesome And They represented your company very well. Thank you.
Cynthia BSome better training wouldn’t hurt anybody.
Lucas SI did not receive a receipt when I dropped it off
James RVery kind and helpful which was greatly appreciated especially after having to deal with so much crap directly from Uhaul themselves.
Elizabeth YMy truck had a loud drive line rearend hum at 40 to 55 mph, I let people know at drop off. Sounds like someone will be stranded sooner than later. Pleasant people on both ends. I would like the seat to be higher felt like I neede a booster seat ;-)
Kenneth TThe guys at ace are amazing totally made me feel at ease
Deanne TAgain everything was great. No problems at all.
betty rThe tail lights did not work. That was a real issue since we had such a distance to travel that we had to drive in the dark.
John ON/A
Kevin RWe had a lot of handling problems, with bad swaying,PU was loaded facing forward on trailer. The tires were almost new but not 8 ply, in the right hands the trailer could very well loss control and crash. I am a retired truck driver and understand towing and road control.
chris cWe turned in our rental a full week ago and still have not received our deposit back. This is unacceptable.
Arthur RRented another trailer that I pre-inspected because the one before had damage when I rented it at the last second everything was changed had to go to another location trailer had damage on it again it’s just not a good experience. Both trailers are rented in one week had damage and neither experience was very smooth or easy
Justin SEasy dropoff.
Patrick DThe staff that operate the u-haul equipment are very service oriented.
Leland MSeems to be a slow process renting. Do something to speed it up.
Gerald Byour 1-800 people dont know what there doing
Ralph RThis was actually a rental we made one day after scheduling a 24/7 rental the day before. My wife and I both called the 800 number and were in hold over an hour and a half each before someone answered. Be aware, we found out the hard way. You half to be there to pick up the equipment with half an hour in the scheduled time! We missed it due to a long days travel with 3 young boys only to have someone tell else “sorry we can’t rent you that truck”. No where during the rental process does it mention this window. We guess a time based on everything going right with 6 hours of travel and surprise! It didn’t. Luckily we didn’t waste a trip as a new truck became available the next day at this location. And they were great here. Just be aware of that window! We weren’t and the 800 number was useless and unhelpful.
steven CI really appreciate the help from the employ at Ace Hardware . Vinny He help us get the right size ball for the hitch. As mine was for travel trailer. Hooked up the 9 by 5 ,open trailer and showed me how to do it. As I had never pulled any trailer before. Made it safely to destination! Thanks
Joyce LService was unfriendly. I also ordered this online and declined the insurances. They added it without asking me.
JOSHUA WI should have received credit for the extra gas I put in. I left the tank 1/2 full
Lori SGentlemen working were very helpful and friendly! Would definitely recommend for anyone looking for a uhaul.
JAIME PThe person working was very friendly and helpful.
MARK CThe customer service rep there, Charlie, was exceptional!!!!
Leigh MIt was over 40 miles out of my way to pick up
LONN SIt seems the staff was unclear at first how to help me, or process a U-Haul transaction. After they figured it out, it went well. They gave me clear directions on use of the equipment and got me on the road quickly.
Nathan DThe day before our move, U-haul told us our reserved truck was no longer available, so we would have to drive over an hour to this location for another truck. We changed our entire schedule (movers, landlords, etc) to make it work. The next day, we used the app to pick up the truck. We completed the pickup procedure and were instructed to go inside and get the keys. We found the location manager on the phone with U-haul cancelling our reservation to give it to someone else. This was not the fault of this location — the manager was doing his job to help his customers, but U-haul should not have allowed that to happen. The manager eventually realized what happened and was very apologetic. He then helped us secure another truck of the same size, something that a U-haul rep on the phone was unable to do. After losing our truck twice, adjusting the schedules of our moving help twice, driving over two extra hours, and losing over four hours of valuable time on moving day, U-haul only offered an insignificant discount for our trouble. I would not recommend U-haul, but if you NEED to use them, going through Ridleys is your best bet at getting a good experience!
DEMETRIA EThey entered the wrong return location in the system creating confusion when I dropped off the trailer
EARL BSpeed up the computer. The U-Haul site would not come up until the third try and then was very slow.
Lynne GSuper nice
Arlene GFriendly, efficient service.
ISRAEL E