Customer Reviews for Rikers Appliances On Grant
(U-Haul Neighborhood Dealer)

170 reviews

1107 S Grant Ave   Springfield, MO 65807

(417) 523-9938

Location Hours

  • Mon-Tue: 10 am - 5 pm
  • Wed: Closed
  • Thur-Sat: 10 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(417) 523-9938

1107 S Grant Ave
Springfield, MO 65807

Services at this Location:

Location Hours

  • Mon-Tue: 10 am - 5 pm
  • Wed: Closed
  • Thur-Sat: 10 am - 5 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Kelly T. 
Rating:
5.0

The staff was very friendly and helpful. After the rough experience I had with the truck they were very accommodating and kind

Kyle B. 
Rating:
3.0

Customer did not leave a comment.

Timothy M. 
Rating:
4.0

Self check in is a hassle, we shouldn't be charged if we don't want to do self check in or if we can't.

MELLONY B. 
Rating:
5.0

Customer did not leave a comment.

KRISTEN R. 
Rating:
2.0

Customer did not leave a comment.

Christian W. 
Rating:
5.0

Good customer service at this location.

Hien P. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
4.0

Customer did not leave a comment.

TONY W. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Friendly professional and informative

FRED P. 
Rating:
5.0

Great location. Great people!

CASEY B. 
Rating:
5.0

Customer did not leave a comment.

LEANN S. 
Rating:
5.0

Customer did not leave a comment.

ERIC W. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

LOLA K. 
Rating:
5.0

It was my first time getting a uhaul but this Riker's made it so much easier than I thought! I even got a call an hour before pickup letting me know it was all ready, I appreciated that :) the lady who helped me there was super helpful , thank you!! Should I need a uhaul again I know where to go!

KRISTIN M. 
Rating:
5.0

Keep up the good work

Donald E. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

SARAH D. 
Rating:
5.0

Customer did not leave a comment.

LUCINDA F. 
Rating:
5.0

Customer did not leave a comment.

ERIC W. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Rebecca B. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Super friendly and helpful staff. Quick to get contract completed, hooked up and out of there.

Charles W. 
Rating:
5.0

I didn't go in as it was closed. I was lucky that someone was there when I dropped off the truck. I was pretty sure this location was supposed to be a 24/7 drop off place, but I didn't see any signs as to what to do when dropping off after hours. But since someone was there, drop off was extremely easy!

ROBIN W. 
Rating:
5.0

Customer did not leave a comment.

Joni U. 
Rating:
5.0

Super nice people at this location. Should I ever need a uhaul again I will rent from them!!!!!

Mandy G. 
Rating:
5.0

Great location and very friendly staff!

Devon M. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
3.0

Damage was done to my vehicle by the strap not being fastened onto the tire prior to my move.

KAYLEY S. 
Rating:
3.0

Upon dropoff, it was noticed the strap was not secure on one of the wheels. This was put on at the location.

KAYLEY S. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
2.0

The people were very nice but the experience had several hiccups. Didn't have truck I reserved ( I guess not their fault but the truck I picked up was bigger so harder for me to drive and used more gas),, didn't have the dolly I reserved (but found me one), truck hadn't been checked in ( they are closed on Wednesday) and the truck only had 3/8ths tank of gas.... Just all of this made me a nervous wreck.

Connie M. 
Rating:
2.0

The truck wasn't clean and I had bugs come out from the ceiling in the cab.

Gretchen P. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
3.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

There was an issue with the lights on the tow dolly that set us back an hour so that wasn't the best. However, the staff were awesome, very friendly and helpful.

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

GREGORY H. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

Casey B. 
Rating:
3.0

There was a vape left in the vehicle.

ROBIN C. 
Rating:
5.0

Customer did not leave a comment.

LEANN S. 
Rating:
3.0

Inside of box was dirty and stunk had to use a scent eliminator fogger and was only supposed to be charged for 1 day of rental and ended up having to pay 4 days because my mom was killed by a drunk driver in an accident over the weekend after I just lost my house my semi my dream boat and everything I've ever worked for including myself because I was soaked in gasoline and was lit on fire burning alive. I did survive with first degree burns all over. So In a month I lost my home and everything I ever worked for and lost my mom. What would had been a 1 day rental less than 80$ Cost me 225$ I didn't even have

ERIC W. 
Rating:
4.0

helpful staff. Easy parking lot.

ELISHA S. 
Rating:
5.0

Perfect customer service at this location. Friendly, helpful and very appreciative.

JOSEPH H. 
Rating:
5.0

Nope, everything was awesome. Easy in easy out. The woman at the counter was very kind and pleasant to work. Would recommend 10/10. Also while you're in, look at there awesome selection of refurbished appliances. Thanks for an easy transaction during a very stressful week. Thanks again.

JOSHUA J. 
Rating:
5.0

Customer did not leave a comment.

Thomas T. 
Rating:
1.0

Customer did not leave a comment.

Ashley N. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
3.0

The truck was dirty but the rep was very courteous. It was our first time renting at this location.

Magdalena M. 
Rating:
5.0

Customer did not leave a comment.

GRAYSON M. 
Rating:
3.0

Location is not super obvious - it seems three businesses share the lot? To return, go to the last door on the right. It would be helpful if the key drop-off box was more clearly marked. A sign would aid in locating the box from across the lot.

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
4.0

Customer did not leave a comment.

KEITH S. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Next time make sure the cab is clean and all the dog hair removed.

JERRY T. 
Rating:
1.0

Customer did not leave a comment.

Virgel G. 
Rating:
5.0

Customer did not leave a comment.

Brian J. 
Rating:
4.0

Customer did not leave a comment.

Aaron S. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW P. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

The company was very easy to work with and very flexible on our return time since we weren't sure how many hours we were going to need to use the truck. Very friendly people at Rikers!

Amy R. 
Rating:
3.0

Customer did not leave a comment.

Laurence C. 
Rating:
5.0

Customer did not leave a comment.

Jon S. 
Rating:
5.0

Customer did not leave a comment.

Arthur S. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

The whole process was fantastic. Especially in the COVID world...I truly appreciated it...and even after the COVID world...this is how I'd appreciate dealing with the service. Thank you!

Don R. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
3.0

The place I picked the truck up was okay but the truck was not great. Was told 3/8 gas was in it but it was definitely closer to 1/8. The suspension was awful. The truck was bouncing all over

matthew M. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
1.0

I don't want this review to reflect this specific location. I scheduled my reservation over the phone a days prior to pick up to ensure that there wouldn't be any issues. Uhaul had originally scheduled my pick up for South Campbell Springfield and had switched the address to Riker's which I was unaware about until I logged into the account. So A I was not contacted about the change. When I got to Riker's they didn't have an appliance dolly. I have appliances on a second story so this was not something I could go without. They forwarded my reservation down to South Campbell and when I got there they didn't have a truck. The people working at South Campbell were VERY RUDE to me. Gave me an appliance dolly and sent me back to Riker's. Having to go back and forth consumed a lot of time and I lost my moving help because of it and injured my back from having to move things myself. Uhaul centrally created an issue and it was not this locations fault.

Brittany M. 
Rating:
5.0

Excellent experience - super easy and quick. Staff was friendly and helpful

Alexandria G. 
Rating:
5.0

Very friendly! The only problem with the truck itself was that the side mirrors were not adjustable at all. I tried several times, but I just had to lean up a bit to check my surroundings. Not a huge deal. I love the staff there. I have used them twice now.

pat Z. 
Rating:
4.0

Make sure dollys and such are on the truck

stacey C. 
Rating:
4.0

Very friendly staff, went over and above to make sure our connections were secure and questions answered. Great safety protocols and awareness, as well, while we are having to practice social distancing.

Sue G. 
Rating:
5.0

Customer did not leave a comment.

Aaron H. 
Rating:
4.0

Customer did not leave a comment.

Steve H. 
Rating:
5.0

Up date computer program, the rest was great! Thank you Riker's

Terry F. 
Rating:
3.0

Customer did not leave a comment.

kaneisha M. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

Alex D. 
Rating:
5.0

Everything was easy!

Robin B. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

Joshua E. 
Rating:
4.0

Great place to rent. Helped to fix corporate mix up where he was not told we were coming. Got us on the road very quickly.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

rinnie H. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

ERIC W. 
Rating:
5.0

Customer did not leave a comment.

ERIC W. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
3.0

Customer did not leave a comment.

elizabeth D. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top