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RICHARD F
Customer Reviews for Rim Country Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have rented from this location multiple times and have consistently received great service.
James Slocation was not open so I cannot comment about the personnel (no option for N/A) but I am familiar with the office
ALAN MEverything was great, including the customer service!
DAVID BToy hauler worked great the fella that took care of me was nice
MICHAEL WUpon arrival I was met by the employee, he directed me where to park the trailer and disconnect it. Also, he was a dedicated employee.
RICKY WWhen the unit was dropped off, the receiver was informed of the issue with the running lights but didn’t address the issue or refer us to his manager. The problem wasn’t documented, addressed or resolved. I spoke with a customer service rep who basically told me that someone from U-Haul would contact me within 72 hours but likely would not do anything to help because the incident wasn’t documented. I found that odd because as a customer, the only thing I can do is report it. If nobody documents it, how would that be my fault? If I rent equipment, my expectation is that it works. If it doesn’t, then I believe it’s reasonable that a discount or credit should apply. I’m disappointed that I rented equipment that was not fully operational and that it’s not being properly addressed, which just compounds my frustration.
LISA TI always use this location when needing to rent a Uhaul. I don't remember the office managers name, but he was friendly and knowledgeable. The customer service is great and makes the process very pleasant, thank you.
DONNA MI've rented trucks from this location many times over the years. Always a pleasure.
MARK MMark is excellent.
BRUCE WEverything went well.
STEPHEN PStaff was excellent. Drop off was easy and efficient.
STEVEN HGreat staff. Very professional
JOHN EThe packing tape I bought was awful. I’d like better packing tape please.
ARTHUR GConvenient location and the correct equipment was rented. Great service!
JOSEPH GLocation, personnel, equipment was top level in all areas. Efficient, clean, friendly, prompt and helpful.
BRUCE WHad to wait 45 minutes to pickup because computer connection to Uhaul was not working. Could not do any paperwork without computer. I had people lined up to help us move and lost that time thru no fault of the office manager.
JOANNE VOvercharged me and told me I drove 200+ miles when I drove 150+ plus charged me a $300 deposit hold for not having a physical card when I called them, they said they accidentally put $100 extra on the deposit so now I have $598 charge on my card for U-Haul
CAMERON PI had a wonderful experience. The truck was very clean, and was full of gas!👍👍
AARON BThe staff was helpful.
ALVARO AThanks. The rental worked perfectly.
DAVID Bdon’t be so rude to the customers, & don’t change things already set on the pick up to up the price.
MIA CLeave your address in your phone message, please.
ROLLIN CBetter attitude
RODNEY OThe Van, I rented, was ready and waiting for me. Very good service, would highly recommend
JERRY HThey acted put out by our arrival. Not happy we wanted to stay until everything was evaluated. Drove recklessly and so fast I had to jump out of the way as he was driving by me.
JOSEPH AGreat staff
ADRIANO SProbably fix the water leak in the cab & in the cargo area. I lost a few items because of the water leaks and a soaking wet left foot for almost 3000 miles.
KEITH WI rent storage space at this U-Haul dealership and all the employees have been very helpful and professional much appreciate it
RICHARD GJeff, in Payson, AZ, couldn't have been more pleasant, helpful, capable and answered ALL of my questions and addressed all of our concerns. The young man at Scottsdale Road and Thomas was very efficient and pleasant as well.
GREGORY MWhomever I worked with Thursday morning was the ultimate professional, what an asset to UHaul.
Kassi Wgood place. Best u-haul i have ever rented and I have rented many over the years. The only issue is this truck needs an alignment bad.
ANDREW SThe person I dealt with was very courteous and professional. No hassle at all.
CHRISTOPHER AJeff at the Payson facility was amazing. He was easy to communicate with as he answered all my calls. I would recommend Jeff but not the Scottsdale location.
ERIC FSo friendly
MICHELLE BGreat
TODD FExcellent customer service
ROBERT BLady has really short hours & it’s often hard to reach her. But….once you do, she’s very nice & helpful.
EVERETT MPerfect thank you
MARK KMark and Jeff are great managers! Great Storage Facilities. Great people in Payson with lots well! Beautiful forest. TNF.)Tonto National Forest.
LAWRENCE OWe just moved to Payson. The Rim country U-Haul and storage was the perfect place. We rented a storage unit and and many U-Haul trucks to make our are needs . Mark was amazing and very nice. I highly recommend renting from Mark at Rim country storage. Thank you Mark.
RICKY MThe gentleman at the drop off location was fantastic
DAVID DThe staff at Rim Country Storage was helpful and professional. My only issue is that U-Haul advertises daily rates of $19.95, and I ended up paying $60 for an in-town move. I am not satisfied with U-Haul's false advertisement of pricing. Again, my issue has nothing to do with the person I dealt with at the location.
MONICA KGreat service
ROGER KThey went out of their way to help me with any and all of my problems!!! Bud
RICHARD SI dealt mostly with Jeff and he was awesome! So helpful and professional! Thank you Jeff!
KIMBERLY AWell, when I picked up the truck, even thought I did not pick up the vehicle transport that I had reserved, and even though the vehicle transport was not even there had I wanted to, Jeff still added it on my bill and I did not notice until later. Customer service and scheduling could not remove it because it was bundled with the truck. customer service did credit me, but it did not get removed from my rented items until I returned the truck and explained it.
Robert S