Customer did not leave a comment.JACQULIN H.
Customer Reviews for River Road Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Sat there for an hour plus waiting for truck.SAAMER A.
Customer did not leave a comment.Timothy M.
During the reservation online, I was able to schedule the truck for an 8 hour period, from 12-8pm. However, the site closes at 6pm. The manager was kind enough to give me his phone number to let him know if I was not going to be able to make it back. Also, I was able to select a dolly that the site did not have. Not that it was unavailable, rather they do not have them to rent. It seems like Uhaul needs to update their website to reflect the site's hours of operation (and accordingly let customers select the right number of hours) and the supplies that each site owns. The check in process took longer than expected due to not having a dolly number to enter.MARITZA M.
Customer did not leave a comment.Katina L.
Customer did not leave a comment.Jeffrey L.
the internet for the location it's slow.ROBERT T.
Customer did not leave a comment.SHIRLEY W.
I was a hour late me and they charged me full price again.ANIYA J.
My spouse had to buy stick-ups to put in the stinky truck. Dirty and nasty/ They gave me the wrong equipment on my order.George H.
Customer did not leave a comment.KIMBERLY M.
Customer did not leave a comment.Shaquana W.
Customer did not leave a comment.Brittany F.
I have nothing that you can improve. But I am so impressed how easy it was to return my Trailer using the app during after hours. Wonderful job you made it so easy NO STRESS AT ALL! Thank you so much!william A.
Customer did not leave a comment.Sharon H.
Customer did not leave a comment.angela M.
My problems was not with the pickup or the drop off location so much. My problems was with the request of switching my day of pick for the truck. When doing so my information got switched that was not suppose to happen. Also, I thought they had put the truck in for unlimited miles since I said I had to make a few stops to pick my stuff up and that didn't happen. This was a big disappointment. I will not be using Uhaul again I spent more than was plan for this and to me this was not something that should have happen.Salihah G.
Nothing everything was great.ronbrey B.
Customer did not leave a comment.Donald U.
Customer did not leave a comment.Gary E.
Truck was dirty, very unfriendly. Charged me for amequipment dolly which was not provided. The lady told me I was not billed. But she did. Then told me it was up to me to go around to locate a uhaul place that had a dolly. I finally found a place that had a dolly. I was helped by the East Carolina Mini Storage who helped me and explained to me that I had been billed and fixed the issue.Jacob S.
Everything was ready when I arrived. I wanted to pick up the car dolly 2 days later and they had no problem with it. Very pleased with this company.JOSEPH W.
Customer did not leave a comment.Tracy D.
Nothing the service from uhaul was great!Traciie P.
I was a bit late picking up the truck but called a dead told to come by away that she would still be there. They did not do a walk around the truck with me. I found a crack in the windshield the next day that I was not initially made aware. Also I was told over the phone when I called to inquire about cost that I would be given a 10% discount which once I set the reservation was not applied nor even notated on the reservation. They only price match. I contacted the area supervisor and explained to him what I was told. He honored the discount but told me that they don't offer them because they were going to be the least expensive option for truck rentals. I agree they are the least expensive option however you are given very little room for error with mileage, especially when I was given a drop off location that was 13 miles away from my storage unit.MATTHEW M.
TRAIN YOUR INDEPENDENT CONTRACTED EMPLOYEES!!!!LISA D.
Customer did not leave a comment.DEBBIE H.
the store sent me out in a vehicle with a blown tire and the other tire in the tandem was without tread. VERY UNSAFE.Charles H.
My reservation was at 9:00AM, when the place was supposed to be open. Nobody showed up. At 9:45AM, I ran out of time, and had to try somewhere else. I couldn't find another dealer with availability. I called and left a voicemail, twice, and they never bothered to return my call. If you are looking for a U-Haul, you might want to try somewhere closer in town, at a more reputable establishment. They don't need your money, must be nice.Jessica H.
The place was closed and I paid more for mileage, because it was far from my drop off and I could have went to a closer facility in Greenville NC TO LEAVE THE TRUCK..TULELA P.
Customer did not leave a comment.LEE K.
Customer did not leave a comment.Lee K.
Why not have all trucks filled with gas when the customer picks up? Then the customer just refills the tank and turns in truck. My tank was around 3/4 full when picked up. Had to guess how much fuel I needed to get back to 3/4.ROBERT M.
Everything was great but the price was more than I expected for it to be a short distance, but yes I would use the service again!shanya D.
Location was fine however Uhaul in general was very disappointing. Rented a 14ft truck online but when we got to the location, there wasn't one. The location we chose was 5 min from our move location. We were redirected to a location 30 mins away with a 10ft truck. In essence, we received a smaller truck which required more trips. At $1 per mile combining multiple trips and farther pickup & drop off location, we had to spend double on the mileage. Will chose another provider in the future.Stephanie J.
Have tools on hand for equipment adjustments.michael M.
My problem was not with the location but with U-Haul overall. We did not find out until less than 24 hours before the move that we had to drive 90 miles round trip to get a truck and could not get it until 9am. We were put hours behind and I had to pay the movers anyway.MARY W.
Customer did not leave a comment.Summer S.
They charged me more than the rate that was in my receipt that was processed online. I called customer service and was told a manager will call me in 2 days but it's been a week now and no one hasn't called yetSiena Elisa O.
my card was charged before move completed and I was told that would not happenMark M.
so damn far away, i picked the one close to where i needed, the website changed it. you suck Uhaul!Jeffrey C.
just keep up the good workDENNIS H.
Customer did not leave a comment.ALFREDA P.
Customer did not leave a comment.RICKY B.
Customer did not leave a comment.harry B.
Customer did not leave a comment.CHARLES O.
This was an overall wonderful experience. My truck didn't have cruise control, but other than that, it was awesome!laurel D.
Increase the available options; make sure someone is available in the office at all times.KRISTEN P.
More training on the part of the dealer. I had to read the computer screen to him so he would know how to accept my 2 forms of id.SARAH B.