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Jeanette C.
Customer Reviews for Riverside Drive In
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You don't need to do anything more than enough room and no problem with dropping off
Annella B.The trailer was not there for pick up. The owner called 30 minutes prior to our pick up time to say it was stolen that morning. This may or may not be true, but it certainly was one of the worst customer experiences I've ever had.
Kay C.Do not show an option for mobile pick-up if it's not actually available. The guy didn't even know what mobile pick-up is and it wasn't until after we had been there waiting to check-in that we found out this location didn't offer it (even though that is how is how the reservation was set). This location is supposed to open at 6am, and he didn't show up until just after 6:15am. He was very slow at getting us checked in. It was frustrating.
Jasmine M.Was told drop off late when it was being returned a day earlier than scheduled
Cindy S.Again, quick, friendly and efficient. Turn in was smooth and organized.
Robert F.Cleaner establishment.
Isabel V.Weird place. Kind of a convenience store and bar. Clerk was hard to understand, but otherwise alright.
Matthew R.No improvement needed. It was the only uhaul near Sealy Tx Uhaul needs to update website. All the other places listed no longer existed or had no equipment. Think goodness for the East Bernard location it was also open at 8 on Sunday
donald S.There was an old open beer can shoved in the glove compartment of the uhaul I used. And the riverside drive in location would not give me any paperwork on the rental nor give me a breakdown of my charges when they couldn't figure out how much they wanted to charge me. First they said $242 then $191. Ive use the storehouse mini storage location several time and have never had a problem like this before. I called uhaul and explain the situation that I was havong and the Diane chick said she call me right back and after an hour went by sitting in a hot car with my 2yo daughter I decide to call her back and she sounded like she was surprised to hear back from me. I asked her what was going on and she said oh let me see. I was on hold for another 10min then when she came back she said that my final total was $191 and some change and need to pay 46 and some change. I asked if she could send me a bill and a breakdown of my charges and she said yes that she would close the contract with a promisary notice and the breakdown of all my charges but 5 hours later still no email or any kind of written statement of my charges. Any other time ive used uhaul ive always had paperwork and emails showing charges and everything but this location they refuse to do either. I wouldn't recommend this location to anyo!!
Kristen P.Prompt and efficient service.
HUMBERTO R.Very efficient and friendly staff.
HUMBERTO R.I have used uhaul many times in the past without issue. This was the worst pickup experience I have ever had. First I made and paid for reservation online. When I got to location I was informed trailer was not available and couldn't give me time it would be. He'd couldn't gear any answers on where I could find as I needed to leave town that day. I then called uhaul myself and was on hold 30 min before getting a hold of someone. They finally located trailer at east bernard location. When I arrived trailer was visible but stuck in 2 foot high grass. There person at check out couldn't figure out how to operate uhaul app to complete my reservation. I essentially had to operate app myself to guide him through checkout. After 4 hours just trying to pickup a trailer, I finally attempted to connect the trailer to my vehicle only to discover the wiring harness was to short to connect to my vehicle. Entire experience wasted my entire day.
Todd N.