Customer did not leave a comment.patrick C.
Customer Reviews for Riverview Chevrolet Buick
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They over charged me for my rentalLoren S.
It was painless and trouble free. The question is would I use u-haul again. Very much so, YES.David M.
I reserved my u-haul online. When I sent my husband to pick it up the reservation had been changed. I had rejected the additional insurance but it was added when we went to pick it up which made it $25 extra. The person who usually does u-haul was gone so we dealt with a person that knew nothing about it. She ended up facetiming the person that was gone. The rental drop off location refunded us the $25Tyler H.
Customer did not leave a comment.JAMES K.
Customer did not leave a comment.GREGORY D.
Customer did not leave a comment.Namratha S.
They weren't supposed to be open the day that I needed the trailer but they came in just to get me set up. Great experienceCaleb G.
Was to pick up the trailer at 9 AM and the representative showed up at 9:40 with no explanation or apology for being late. We also had our trailer upgraded (not our desire) and had to pay for it, even though UHaul said the upgrade was at no extra charge.Robert S.
Customer did not leave a comment.CHRISTI F.
Have the reservation ready to go at the time indicated. It would be helpful having someone working that knows what they are doing. My reservation was at 9:15, didn't get out of there until 9:45a. Also, make sure website is updated that there are no appliance dollys. I was informed of this at pickup and had to try to find one last minute.AMANDA H.
Better systems to verify that the truck was turned in. I turned the truck in on time on Tuesday and I have still yet to get a receipt days later.faith B.
Customer did not leave a comment.TYREESE L.
Customer did not leave a comment.Richard R.
Customer did not leave a comment.Tonya S.
Customer did not leave a comment.Dean B.
Customer did not leave a comment.Bruce E.
Customer did not leave a comment.BOTANY T.
I was expecting this company to be more professional. I didnt need a big truck to move 10 small boxes across the country my trip took me 3 days when it should had only taken 2. Because of the weight distribution the truck was slower and i couldnt make it to my destination on time. I wish I had a van or smaller truck for my move but because you guys only allow certain ones I had to use the 10-foot truck for my move because you didn't allow other options. I wish there was a way I could get a slight refund for not fully using the truck. I will never be using this company ever againHeather D.
I give the rating I did based on the individual experience that I had with this UHAUL rental. With this experience, the man who was supposed to be helping me with picking up my rental was literally clueless about what he was doing! The truck I had ordered was there but the guy had nothing ready and it took nearly an hour for me to leave with my truck. During this hour of time, the guy repeatedly threw his hands up and yelled "I don't know!" and slammed his hands on his desk. In the end, he handed me the keys to the truck and said, "I don't know, I HOPE everything is right but here you go!" A separate experience at the same location (the rental was under my wife's name) with a different guy was a night and day difference! This guy knew what he was doing, had everything ready to go when I walked in the door and had me on my way in about 5 minutes! I should definitely be compensated for my first experience and would appreciate being contacted regarding this.David C.
Customer did not leave a comment.Dana E.
Customer did not leave a comment.WAYNE B.
Customer did not leave a comment.MARK N.
Customer did not leave a comment.STEVEN P.
Customer did not leave a comment.SHANE C.
Customer did not leave a comment.Jerad H.
Jason at our pick up location was awesome. He really helped us out when we were in a serious jam. Great customer service, truck was in good shape!Tyler P.
Jason was very helpful and courtiousleonard H.
Customer did not leave a comment.Michael Wesley S.
Customer did not leave a comment.victor Z.
Ther people were rude and even ignored me st mmt first request of a Uhaul. I had reservations and still had to wait for someone to rent the uhaul to me. The tow system on the dash if the truck wouldn't turn offBenny M.
Customer did not leave a comment.Ray H.
Customer did not leave a comment.Gregg J.