The trailer i booked online for a noon pickup was out of commission due to broken leaf springs. U-Haul had not taken it out of service, so I had to drive 20 miles to another location to pick up a trailer there, so I lost a few hours due to all of those logistics. I had rented the trailer for two days, and brought it back before the scheduled time. My card was charged 69.00 for the two day rental, but the trailer was not entered into the U-Haul system as being returned until 3 days later, so my card was charged another 174.00 for the days that it was not back in the system. I informed the local U-Haul representative about the overcharge, and they promptly began the refund process from their end. Still, it has taken about ten days to see the refund in my bank. My bank shows it as incoming, but it hasn't posted to my account yet. At least it's there, but it should not have happened in the first place. As for the local U-Haul representatives, I can't say enough about they handled the whole matter. Both Will and Blake did what they could to correct matters in a timely manner as far as I'm concerned. I'm sure this was an isolated incident, but I would recommend that vehicles and trailers are logged in and out of the U-Haul system as promptly as possible in order to avoid further issues such as this. I'll be back again when the rental need arises. Thank you.
Todd D
Riverview Chevrolet Buick
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Oacoma, SD 57365
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Customer Reviews
- 4.5 Average Customer Rating
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Perfect size for my UTV, trailer had straw and dry manure in the front but overall did the job, thanks, lost a bearing and axle in my own and renting yours saved the trip. Thank you
ANIEL HEven though they were closed, the drop-off was super easy with the drop box
DAVID GLittle slow on service, but he did have another customer in for service (this location is also a auto dealership). Got paperwork done and left trailer.
JASON PI felt welcomed by the friendly, professional customer service. I would rent from them again and will recommend them to others. Blake was excellent!
Dean G