Customer Reviews for RMD Auto & Marine Corp
(U-Haul Neighborhood Dealer)

201 reviews

331 Lark Field Rd   East Northport, NY 11731
(On the corner of Larkfield Road and Garfield Road)

(631) 757-1295

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(631) 757-1295

331 Lark Field Rd
East Northport, NY 11731
(On the corner of Larkfield Road and Garfield Road)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Thanks for the helpful tips on loading the car onto the trailer very helpful

Robert C. 
Rating:
2.0

The truck was fine but the company charged me for a service that I did not receive. Also, the early/late hours pickup/drop-off was awkward and time consuming.

SCOTT V. 
Rating:
5.0

Customer did not leave a comment.

KENNETHJAY W. 
Rating:
3.0

Customer did not leave a comment.

Gregg A. 
Rating:
4.0

Only issue was that the truck that I received images of for verification was not the same one and I had to take pictures to dispute that it was not the same truck Otherwise a good experience

JOHN Y. 
Rating:
5.0

Had to go to this location bc at BP up the road had a reservation and truck wasn't there. Wasted so much time finding other accommodations. Wouldn't use uhaul again. Guys at rmd were nice though.

BRIANJ B. 
Rating:
3.0

Customer did not leave a comment.

Jonathan C. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

JOHN Z. 
Rating:
4.0

Customer did not leave a comment.

KAYLAROBIN D. 
Rating:
5.0

easy peezy. none.

KENNETH S. 
Rating:
3.0

I rent UHauls periodically. This was, without question, the worst truck I have ever received. The front axle sounded like it was going to fall off with every bump I hit. When your trip is 200+ miles on highway it was a constant occurrence. there was a slight draft coming through the driver door and the truck struggled to maintain speed going uphill. I was travelling upstate NY so there were many uphills! The truck also pulled slightly left. I don't expect luxury options in a moving truck, but white-knuckling it for 200+ miles was crazy! Couldn't return this piece of junk quick enough. My first bad experience with a UHaul rental. Hoping it was a one time occurrence.

Matthew M. 
Rating:
3.0

Customer did not leave a comment.

john P. 
Rating:
3.0

Location was very convenient to me and the other aspects were not an issue. Was not open so I had to do a mobile return which went fine. I called them later to ensure they retrieved the keys. All good.

Allan P. 
Rating:
1.0

I had charges that accured that were not mentioned!

ANTHONY W. 
Rating:
5.0

Everything was excellent especially how easy to make a reservation using the website.

David C. 
Rating:
3.0

Your website is very confusing. Needs to be revamped and user friendly so the customer understands if they are self checking out or dealing with in store transaction. Credit card keypad not working correctly

ALEXANDERSCOTT D. 
Rating:
5.0

Customer did not leave a comment.

Jo-Ann G. 
Rating:
5.0

Customer did not leave a comment.

THOMASJEFFREY H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD G. 
Rating:
3.0

If this location is going to advertise that they will be open at 9am for customers to pick up a vehicle, then the person who is responsible for handling the U-Haul rentals should not arrive at 9:20am. At the very least, extend an apology to those who were waiting because that was not forthcoming at all.

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

KEVIN M. 
Rating:
1.0

It took 35 minutes for self pick-up. The barcode at the location was behind smoked glass and was not scannable. Your website was unless to help I had to chat with cust srvc and eventually had to log out and back in to get you site to work right. Self pick up is terrible.

Mark W. 
Rating:
5.0

It's great you can pick up after hours using you phone !

Richard V. 
Rating:
5.0

Customer did not leave a comment.

THOMASJ K. 
Rating:
4.0

Not ready for 9am reserved pick-up....situation resolved

ALAN V. 
Rating:
1.0

26ft in very poor unsafe condition 300plus mike trip. 7th house 7th move worst experience I always used uhaul in future I will consider other options.

Christine H. 
Rating:
3.0

The Tuck did not have the Appliance HAnd truck in it as requested. Also, I did not realize that not all your Moving trucks come with Ramps. This one did not and made my move more difficult!

Michael F. 
Rating:
5.0

everyone @ RMD was great

Vincent E. 
Rating:
5.0

Customer did not leave a comment.

Gerard M. 
Rating:
5.0

hated the overhead rolling door. i have used these a few times and they always get stuck on something. there is away to fix this if u are interested.

brian M. 
Rating:
5.0

nothing, transaction was super smooth and easy

Andrew S. 
Rating:
1.0

I paid for a dolly and furniture pads. Neither was in the truck. I will be reporting this to the BBB.

Benjamin R. 
Rating:
5.0

Friendly customer service! They were able to accommodate me at the last minute!

Peter M. 
Rating:
5.0

Missing packing material like boxes 📦

SOHAIL H. 
Rating:
5.0

The process went really smooth and Terry was great! Will be using again in the future.

John M. 
Rating:
5.0

They were great and expedited the service in all areas!!

Gerard R. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Z. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY G. 
Rating:
3.0

Customer did not leave a comment.

william W. 
Rating:
5.0

Tried to register return on website. Link repeatedly told me that it was an old connection and it did not work Had to call the next day. VERY ANNOYING ESPECIALLY DURING A SNOW STORM!!....please fix website..Thank you.. everything else was wonderful ..

Angela D. 
Rating:
4.0

Customer did not leave a comment.

Erik N. 
Rating:
5.0

great service

Kenneth M. 
Rating:
3.0

Returned same gas as received. FUEL OVERCHARGED.!

MICHAELLEWIS B. 
Rating:
5.0

all good

CHRISTOPHERSCOTT B. 
Rating:
5.0

Great friendly service - took care of me when I couldn't access the internet to complete the rental. Seemed like a real nice guy.

JAMESB C. 
Rating:
5.0

Customer did not leave a comment.

Martin P. 
Rating:
5.0

Customer did not leave a comment.

Alex L. 
Rating:
5.0

I miss placed my keys for the u- haul And there was no spare or back up plan. I found my key 2 hrs later .

Kathlyn C. 
Rating:
1.0

They overcharge me

ALEXandros S. 
Rating:
1.0

No one working at this facility was wearing a mask. The truck was filthy and covered in food when we received it. Took an hour to clean out before we even started our moving journey.

Gerard B. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCEJ G. 
Rating:
2.0

The owner was very pleasant. However, when I reserved the truck it was to be picked up at 7:00 AM on 8/20/20 in West Babylon, NY 5 minutes from my home. The day before I found out only by checking my reservation, I received no notification from u-haul that I had to pick the truck up in Northport 40 minutes from home at 9:00 AM. I arrived at 8:50 AM, the same time someone was returning the truck. The place didn't open until 9:20 AM, the truck was not cleaned, serviced or inspected, I was just given the keys. Your website says pick up at a convenient location for you - That is a blatant lie. My move was delayed over 3 hours from my original plans. I will have to think twice before using u-haul again

Mitchell W. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

gas tank showed full but was not. they should ask to see the gas receipt when you return the rental.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Excellent experience. Would definitely recommend.

Donald Y. 
Rating:
5.0

Customer did not leave a comment.

Jason A. 
Rating:
5.0

Customer did not leave a comment.

Ed P. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

Gary R. 
Rating:
2.0

Truck had 81k miles and many problems, should have been scrapped a while ago

David F. 
Rating:
3.0

I was very frustrated and annoyed with the U-Haul app. It was not recognizing my location in my phone even though I had location services on. I had to go to the website and then my phone was connected. This occurred on pick up and drop off. There was a 15-20 minute wait for help on the phone which is lengthy when I was in a schedule. I was instructed to use on line chat on U-Haul website but could not locate it- maybe it's there but not easy to utilize from my perspective. The 24 hour service is very convenient but I'm never sure if the app is going to work quickly or delay my schedule

DANIEL G. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
3.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

Alexandra R. 
Rating:
5.0

Customer did not leave a comment.

Andrew R. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Do not allow the app to expire the reservation. It was the worst part of our experience. I would give 1 star overall if I could.

victor S. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

I would make sure fuel tanks are full before giving vehicle to customer . Easier then playing guessing games on how much fuel to put in

Nader F. 
Rating:
5.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

I dropped it off after they closed never meet anyone but big parking lot to move around in

richard M. 
Rating:
1.0

They charged me for "scratches" on the vehicle. This was complete BS. Will never use U-Haul again.

Scott V. 
Rating:
2.0

The office needs a new computer. Staff was nice. But the computer slowed me down by an extra half hour.

Kevin O. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Terry is awesome

Daisy R. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
4.0

dropped off after hours

Edward G. 
Rating:
5.0

Customer did not leave a comment.

steven D. 
Rating:
5.0

Location was good... U-Haul coming itself is terrible phone customer service

Salman N. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

You can honor the quoted rate, I received a quote on the phone and internet for 900 included miles. When I received my bill I was only giving 750 miles, which added to the charge for over mileage.

Gustus L. 
Rating:
3.0

Location was fine, just not what I had picked. Had to drive 20 miles in traffic to get there.

Daniel L. 
Rating:
5.0

Very professional and courteous right on piont!!

darryl T. 
Rating:
5.0

Everything was perfect.

Elizabeth A. 
Rating:
5.0

Customer did not leave a comment.

Frank R. 
Rating:
5.0

Customer did not leave a comment.

Jannet D. 
Rating:
5.0

Customer did not leave a comment.

Edgar N. 
Rating:
5.0

Customer did not leave a comment.

david P. 
Rating:
3.0

The pickup process was terrible, the representative called to find out why could get the truck and the person Anne was talking to told her that there was a nation wide outage. While this is not the fault of the location uhaul needs a backup method ro checking out a truck. Paperwork is a good backup, an hour of troubleshooting to try to get a truck is unacceptable and almost cost toy a customer as I was on the phone locking in another truck from a competitor when I was finally able to get the truck

james S. 
Rating:
5.0

Pleasant drop off but with all the terrible experiences before hand the whole uhaul company I will never recommene

tiffany P. 
Rating:
4.0

Customer did not leave a comment.

Marwah I. 
Rating:
5.0

Customer did not leave a comment.

edward W. 
Rating:
5.0

Very helpful and informative

Nancy R. 
Rating:
4.0

Customer did not leave a comment.

amy C. 
No reviews have been submitted for this location.

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