Easy transaction tent wellBrian F.
Customer Reviews for Road Rescue Towing and Recovery
(U-Haul Neighborhood Dealer)
Westminster, MD 21157
(Cross street Skidmore Rd)
Services at this Location:
- Mon-Sun: 8:30 am - 4:30 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was over charged for one. The owner as he stated several times told me how little I knew about a trailer and he had all the knowledge and I was made out to be an idiot. The guy was an unprofessional unwelcoming jerk. I called and asked if I could change my pick up time. He said yes. I arrived at 10:45 am. It took 45 minutes to do what should've been 5 minutes. I departed the location at 11:35 I returned the trailer at approximately 8 am. Not a single person around. I put the trailer in the location I picked it up from and left. Per the agreement it states to return to location by appointed time. I did. I was called at 1:15 pm and belittled for not having called to tell the â€œOwnerâ€ I had returned the trailer. The owner said. â€œ what time did you drop of the trailer? It to dark to see on my video cameras. I said 8 am. I was belittled for following the agreement and told I was suppose to notify him personally. I don't believe this to be true. I will never use that service again. What a disappointment to be treated and talked down too by the owner. I should've been charged for only one 1 day. I was charged in excess of what I should've been charged and it's a lie. Uttering. It's a crime. Never will I use that location for anything. Joseph A Miller IIIJoseph M.
Customer did not leave a comment.olivia S.
Customer did not leave a comment.GLENN R.
Customer did not leave a comment.Robert G.
Customer did not leave a comment.Charles M.
With the drop-off location, I can understand how the location looked. Let's be real. It is a tow yardâ€¦. I wasn't expecting a Ritz Carlton where they'll put a napkin on your lap, feed you watercress tea crackers and tell you a bedtime story. I dropped off the trailer and left. They did their job. Keep both the pick-up and drop-off locations the same.Drew S.
Once you find the sign to call someone (doors to both buildings were locked), they answered right away and walked me through the pick-up process over the phone. Very helpful and made things quick and easy. Same went for drop-off. Despite the appearance of the place, the entire rental went faster and smoother than any other rental I've ever experienced. Only complaint - after the fact when I finally looked at my receipt the next day, I saw I was charged the extra $14 for damage coverage when I'm 99.999% sure I toggled to decline it because I NEVER purchase it. Not worrying about it but just making others aware. One other note, too ... make sure to be VERY thorough with providing ALL required information when reserving online as it will make the rental go a LOT smoother!Jeffrey S.
Customer did not leave a comment.Charles K.
Very helpful personnelCharles M.
Great customer service.Tayquon W.
Customer did not leave a comment.MOLLIE K.
Nothing , very easy experience !!Charles K.
Rick was so helpful and communicated with us about where to meet and how to hook up the trailer. He made the whole process easy. Would recommend using this location.Kim M.
Truck was terribly maintained. Water leaked in the trailer, ruining 2 of my boxes.Andrew L.
Customer did not leave a comment.Dawn D.
Customer did not leave a comment.Eric P.
Rick was great, great person to deal withWilliam B.
Customer did not leave a comment.Marcus B.
Customer did not leave a comment.Gregory H.
Friendly owner, well kept trucks. Would definitely (and will) rent from again.Robert B.
not this location..but reserved for a certain location...my reservation was moved to another..neither one had a truck. Customer service sent me to another that had 1. For the trouble-no real discount for driving all over the place. I most likely will not use uhaul againaaron Z.
Don't leave the key underneath we a brick and trash can, instead, leave it in the correct uhaul lockbox. There were 3 available at this location, and were not utilized.Jonathan W.
Customer did not leave a comment.Andrew J.
Customer did not leave a comment.john M.
This location was very professional and made my experience very easy. I will be using this location again.Ryan S.
Keep Rick as the main man.. He was so helpful and friendly. He had us laughing. He showed us how to properly load my car on the car carrier. Great experience overall... I'm a happy customer!Paula L.
Customer did not leave a comment.Belinda P.
Nothing cool guyJoseph D.
This location provides easy drop off with just a phone call. There was no one there to meet, which is fine. No help was offered here either, but none was really needed.John L.
It was the best experience renting ever, seamless, easy and friendly. I wish most businesses had the service I had!Robert H.
Customer did not leave a comment.MARIANNE L.
The trick was clean but it had a missing headlight. We were told to just use high beams. The check engine light was also on and the knob for the window kept falling off.Wendy P.
Customer did not leave a comment.Bryan W.
Customer did not leave a comment.Grant G.
Customer did not leave a comment.David E.
Customer did not leave a comment.Jeremy G.
Customer did not leave a comment.TAWANNA C.
Very kind and accommodating folks that help you with your move.Mack B.
This location was unattended and appears to be an abandoned building. The Uhaul key drop and lock boxes are all broken and we were forced to call a random phone # on a sign to finalize the drop-off of keys. Ended up hanging them on a fence covered with a tarp. The person before me ended up being told to hide their key under a loose brick. This was in the middle of the afternoon on a Saturday.Kevin M.
There was no one at the location. Had to call a number. It would help to have someone at the location to help you disconnect and lift the trailer from the hitch. It took a little bit to get it off.Mark A.
If you need a Uhaul, Rick is the guy! I'd never towed a trailer before and he walked me through the process over the phone (wasn't there when I picked up or dropped off, working his other business in the process). The whole experience was smooth as silk, thanks again Rick!Taylor M.
Be sure to tell customers to count blankets before leaving. We were shorted blankets and it took a long time on the other end to correct the issue. Take a picture of everything before leaving.SHARI D.
Owner was wonderful. Charismatic, and quick to get the truck tuned over to me. Had the truck running to get it warm, as we pulled up. Great service.Samantha P.
Best uhaul dealer in Maryland I rent trailers and trucks this is by far the best locationConner K.
Put out some signage so people can see the location easier. It is tucked away off of a busy road and can be difficult to see.Anthony L.
Customer did not leave a comment.STEPHEN K.
Nice guy on the phone. But the gas tank charge is a fraud and I intend to sue and bring up to better business bureau.Matthew H.
Thetrailer was adequate for my needs. However pick up and drop off were not customer friemdly., and pricing was misrepresented. I will look for othe available options next time.CLEMENT J.
The guy was super nice.... He was not there when we picked the truck up which was fine.... He provided my husband with clear instructions on what to do. We dropped off and got to meet him.... He was very nice and we would definitely rent from him again!Erik S.
Customer did not leave a comment.DOUGLAS H.
I reserved trailer for pickup in Ellicott city and was sent 40 min away to this place No one on-site to help ensure trailer was attached correctlyDavid H.
Customer did not leave a comment.SETH L.
Customer did not leave a comment.CRAIG W.
Rick was very professional, helpful, and patient with us. He walked me through all the steps to be taken and was very friendly and understanding. We would definitely come back to this location.Aaron S.
I was totally satisfied with the service, which was very professional, everything was explained in detail so that I could understand it. And the condition and quality of the trailer that I rented was very good. All in all I rate the service and the quality and condition of the trailer I rented a 9 1/2 -10RANDOLPH S.
Helped with t h e wrong number problemFRANK S.
Customer did not leave a comment.PETER V.
I just thought it quite strange not having personal contact with someoneMichael M.
The fee was outrageous and was never explained why it was so high! I'll know not to use the service in the future.SPENCER S.
Quick and easy.TEDDY P.
Customer did not leave a comment.Paul B.
Customer service issue: Had a terrible time coordinating a drop off location was on hold 2 x for over an hour. Then call disconnected asked for help online which wasn't an option took a total of over 3 hours to be provided a drop off locationâ€¦ BIG hassle!CARA F.
Customer did not leave a comment.MICHAEL K.
Customer did not leave a comment.Athanasios P.
Very helpful, called ahead, and person stayed until I arrived. Pickup very easy.Leonard B.
Customer did not leave a comment.CHARLES H.
Rick went out of his to make sure everything went smoothly. Great customer service I would definitely rent from this location again!Jonathan B.
My reservation was for a 20' in Columbia. I was notified 36 hours before that biggest truck in all of the greater DC area was 17' at this location...45 minutes in the wrong direction. When I called the location said they had no truck for me. After messing with customer service they said a truck was being dropped off to that location resulting in a 90 minute delay in my move start time. Atop that it wasn't a U-haul logo-ed truck; the check engine light was on, and the vehicle struggle to hit 50mph on an incline...empty. It was also missing about 1/4 tank of gas.CAVIN M.
Fabulous drop off. Pick up location needs to learn from this location how to properly run a businessWILLIAM S.
Customer did not leave a comment.James D.
Customer did not leave a comment.JAMES R.
There was no agent on site. We chose to check out on site as opposed to online when we booked. There should be no option to do this at this location. Took over 2 hours to get Uhaul to amend our reservation so we could check in and get the keys.Mark H.
Customer did not leave a comment.TINA R.
Customer did not leave a comment.Michael F.
Rick was very helpful and got the trailer hooked up safely in no time! Excellent service and the trailer was in great condition.MELISSA S.
Owner Rick was awesome!Nathan H.
Rick was very helpful with the whole process and wanted to be sure I had a great experience.Nathaniel B.
Rick was very nice and efficient with the check in process. I highly recommend renting from him.JILL M.
Please see the notes on my order. Location was changed on us last minute. We were told the truck was ready but when we came to get it no one was there, there was no key in the lockbox and the truck had a flat. Had to take a smaller truck and therefore couldn't fit everything in one trip. Returned truck a day early. WE WILL NEVER USE UHAUL AGAIN. We tell everyone who asks about our moving experience that they should not use uhaul if they want a smooth experience.James C.
Customer did not leave a comment.Guy B.
Customer did not leave a comment.GOPAUL S.
Rick was super accommodating and helpful after a very stressful move. Thanks Rick I really appreciate it!KYLE THOMAS M.
Customer did not leave a comment.Peter B.
WILL NEVER USE THIS LOCATION AGAIN OR ANY SELF CHECK IN AGAINDean P.
Rick the proprietor of the company that rented the truck was outstanding. He went above and beyond after our reservation was cancelled to restore the reservation and walk us through the online reservation since we were going to pick up the truck after hours. Great ambassador to the U-Haul brand!DAVID C.
U-Haul app and website are unreliable, but the local owner is great!Bryan P.
Customer did not leave a comment.Thomas C.
I thought the person at this location was being helpful, but I was wrong. The return truck feature wasn't working when we dropped off the truck and we were charged for two extra days - an extra $150 - even though we dropped it off the same day we rented it. We were promised by both the location and U Haul customer service this wouldn't happen, but it sure did. Now we need to work through customer service to get this resolved. Overall, this has been a terrible experience.SEAN MIGUEL Y.
Customer service was great Rick made sure everything was taken care ofAntoin L.
Building appeared abandoned, boarded up. No uhaul drop box and the area was sketchy with no light. Uhaul customer service was terrible. 30 minute hold just to get a woman with an attitude on the other end. I left the keys on the back bumper and left. I will never use this form of uhaul again.jacob W.
Manager was great to work with.David H.
Customer did not leave a comment.Dan W.
Guy was rude and a liar. We showed up for an 8:30am pick up and no one was there. We called regional service and they couldn't get a hold of the guy. I called at 9 am his business phone which he answered and said he would be there in 10 minutes. Showed up 20 minutes later. Guy stated that he left there at 8:40am because no one showed up to pick up the unit. He also stated that he called me twice to confirm order, which he did not. When I showed him my call log on my phone he stated that he has 2 Todd's in his system. I tried calling to confirm with the number that was sent, no one answers the line. I called 3 times, including that morning and stayed on "hold" for 15 minutes each time. When he opened the back of the unit, he said he swept the it out himself. It was full of pine needles when I picked it up. After 1 hour we finally left with the unit. This is definitely not a site I would recommend to anyone under any circumstances unless you like being lied to, You can be sure that if I need another U-Haul in the future that I will NOT pick it up at a remote site! Equipment is great, but this site was horrible.Todd L.
The location was changed the night before we picked the trailer up . It would have been nice if Uhaul dropped it off so we didn't have to drive further but they did come through having an available trailer which was very well maintained !!Stephen W.
The owner was not on sight and had no information about my reservation of the truck when I called. This could have been a big problem for me. The sight should be set up for self checkout. U-Haul changed my reservation location by a half hour drive and with a facility that didn't support self checkout. Very frustrating and again nearly a big issue of the site owner didn't have a cell phone # posted and answered it.David W.
Customer did not leave a comment.MICHAEL L.