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DANIEL M
Customer Reviews for Roberts Big Sky Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The brakes were not correct they worked but acted like they were always on and the brakes lights were always on Traded a car dollie instead of car trailer and my son picked up so didn't know the discrepancy.
Karen EIt was all good!
MICHAEL GStaff was excellent, loaned me a creeper and wrench so I could pull my drive shaft and got me going fast , great people
JEFFREY DStaff was extremely accommodating, helpful, and cheerful.
ROY LMore trucks
VICTOR PJustin? Was more than kind and understanding. I really appreciated his help in this process. Thank you.
BENJAMEN MHelpful
JERRY TVery courteous staff.
Rebecca FN/A
Garrison WVery good customer service. Explained everything to me. I never even had to touch the hitch other than to put it on and take it off my truck. 5 stars most definitely
Matthew BI really had a great experience with the people taking care of the return truck and trailer. They even gave me a ride to the airport where my car was.
Mike GHave the U-Haul full of gas rather than almost full because it is difficult to put gas in and stop one eighth before it is full. That causes the customer to lose money. Other than that, it was a great experience. And, yes, I would definitely refer my friends to this U-Haul location.
ADELLA PNothing
Jim WRobert’s Big Sky Repair was easy to work with and very helpful setting me up. I will definitely recommend them to a friend.
CARL TJohn was so helpful and great location off the main highway. Locked the keys in truck by accident and he provided guidance and was very professional and down to earth friendly.
Lori GVery friendly and most helpful. Answered all my questions and help to install hitch.
Cheryl GWe just dropped off our uhaul after hours (which was quick and easy), so we didn't meet any of the staff.
Kathy MDon’t waist so much time doing the paperwork.
James TNo comment, truck was excellent and clean and ran great. Thank you!
JoDarryl GVery nice and helpful. Quick and easy process.
Sherry GI’m still awaiting a response from my previous email about the service and unprofessionaliam
Rebecca TExcellent customer service, staff is very professional and friendly. Never an issue with Robert's Big Sky Repair.
David TGood service all the way from Start to Finish. Thanks!
Ted WKnowledgeable crew
mark pCreepy uncomfortable employee. Went into my truck without my approval to “turn my hazards on” when I was parked in a private parking lot. Super creepy and weird. Will never go there ever again.
Joe CThe employee was very rude and short with me and wasn’t willing to help. I called to let them know I arrived like my contract said and he hung up on me seeming agitated I called them.
Trent GEveryone there was very friendly and extremely helpful! Great staff!
JOSEPH EThe kid working there put my hitch pin on my bumper and didn't tell me before I left so it was lost and now I have to buy another one. They could have offered to replace it. He didn't say he would charge to put the new hitch ball on until he was ready to do it. Not friendly nor helpful.
Peggy MDennis got us back on the road in a timely manner and was very friendly, unfortunately the first trailer we received was in such bad shape, it would’ve taken him a full day to repair… because the trailer we received WAS NOT INSPECTED BY ANY U-HAUL EMPLOYEE BEFORE WE GOT IT. we watched the customer return it to the parking lot and we were immediately instructed to hook up to the trailer that was just dropped off.
Jack BQuick return, great staff member...
JAMES TTruck was clean and ran well.
Brian HKenny was an awesome associate. Very professional and knowledgeable. Quick service at arrival and when returning the equipment.
David TKenny in Havre was very helpful
Kathleen CThe person we worked with was very rude and took excessively long to get things done.
Rylee MCustomer service
Amy TROBERTS repair has extremely helpful and knowledgeable staff the employees made my experience a great one
Jim eRoberts rental was the only thing that was good about this experience.
Curtis MThe guy was extremely rude towards me when my step dad wasn't around infront of my son. When my step dad was around he basically completely blew me off and directed questions that should have been for me to him. Important to add that I am a 32 yr old female and know quite a bit about vehicles and what not. This guy treated me like I was dumb.
Kaitlynn OThis location was very helpful. While hooking up the trailer, he noted that the receiving ball was installed upside down by a different Uhaul location. When we dropped off the trailer, he flipped it for us. No improvements needed at this location.
Sara SVery gruff man who called me in reference to the furniture blankets I thought I had purchased and not rented. He made it feel like I personally stole the blankets. He wanted me to travel 4 hours to my old house to get the blankets that I had left there for the 2nd moving trip. I ended up paying another $140 for the blankets. Awful service.
Derek E