Customer Reviews for Roberts Big Sky Repair
(U-Haul Neighborhood Dealer)

234 reviews

3210 Hwy 2 NE   Havre, MT 59501

(406) 265-2565

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(406) 265-2565

3210 Hwy 2 NE
Havre, MT 59501

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I was double charged for the rental trailer even though I returned the equipment early. I sent an email requesting a refund for the double charge. When it's corrected, I will adjust my review.

MARIA J. 
Rating:
4.0

Customer did not leave a comment.

Eric L. 
Rating:
5.0

Customer did not leave a comment.

LAMONT G. 
Rating:
4.0

Reserve on line

DAVID LEONARD H. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

I arrived at site Sat. afternoon. Office was closed. Left transporter at front door.

David B. 
Rating:
3.0

Customer did not leave a comment.

Rebecca C. 
Rating:
4.0

Customer did not leave a comment.

KRISTINA B. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Pamela S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL J. 
Rating:
5.0

Customer did not leave a comment.

CONRAD K. 
Rating:
5.0

Customer did not leave a comment.

Caroline V. 
Rating:
5.0

The guys were great. Very nice and helpful. I would recommend them to anyone.

Christa J. 
Rating:
3.0

Have the correct size uhaul available that was requested months in advance.

Robin A. 
Rating:
3.0

Have someone available during store hours as discussed with customer so earlier pick-up is an option.

Abigail P. 
Rating:
5.0

Customer did not leave a comment.

Levi W. 
Rating:
5.0

Pickup was great. The order was transmitted for 6 August, not 6 July. The order had been totallscrewed up, but they had what we needed and quickly and effeciently hooked us up. We had no trouble with it all the way from Montana to Virginia.

CAROLWILD S. 
Rating:
4.0

Update / clean the customer area. Customer Sevice was great.

RUTH ADELE S. 
Rating:
3.0

Customer did not leave a comment.

Haden H. 
Rating:
5.0

Customer did not leave a comment.

Lisa O. 
Rating:
5.0

Customer did not leave a comment.

Shirley Alice G. 
Rating:
4.0

Customer did not leave a comment.

Brad S. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Edward S. 
Rating:
2.0

Forwarn people for charges and give alittle bit of leiway on the gas tank, also if pads arent used to take them off the amount, alittle bit more lienant on the mud

Victoria D. 
Rating:
4.0

Your Manager SUCKS !!!!!!! We had to drive 200 miles one way to pick up our U-Haul. As I reserved it 2 weeks ahead of time, and it was NOT at the location I reserved it from. I called your Manager in Billings, Mt. and she pretty much said too bad !!!

Monica B. 
Rating:
3.0

Customer did not leave a comment.

Tim Z. 
Rating:
4.0

Customer did not leave a comment.

Mark C. 
Rating:
1.0

I am so tired of this location. They overcharged all the time. They add on charges without asking. By the time I left there, my charges went from 125$ to over $230. Shocking, not really. It's crazy that a large company like uhaul would let this place continue to rip off the customers.

Janice H. 
Rating:
5.0

These folks were prompt, helpful, and a delight to work with. The company has apparently made it possible to take a picture on a cell phone to check in after hours. I did not need it this time, but more information about this might be useful.

Carley R. 
Rating:
5.0

Customer did not leave a comment.

Andrew O. 
Rating:
5.0

Customer did not leave a comment.

Lamont G. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
4.0

Customer did not leave a comment.

Bryanna W. 
Rating:
5.0

Customer did not leave a comment.

Granville P. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

Alan B. 
Rating:
2.0

Wanted to charge me more, even after we reviewed rental contract together.

BOB C. 
Rating:
5.0

Have a pick up truck available.

richard C. 
Rating:
5.0

Customer did not leave a comment.

Lamont G. 
Rating:
5.0

Everything was just fine.

Allan B. 
Rating:
5.0

Customer did not leave a comment.

Donna B. 
Rating:
5.0

Customer did not leave a comment.

Philip P. 
Rating:
5.0

Customer did not leave a comment.

Donna B. 
Rating:
3.0

This is a good location, with helpful staff. Beware renting from UHaul if you need a vehicle that is not already in their yard. I have been screwed twice now. Lots of promises but they instantly fall back on the line "Subject to Availability". Their promises mean nothing. Not the fault of the local agent at all.

Marc B. 
Rating:
5.0

Customer did not leave a comment.

Alberta S. 
Rating:
4.0

I feel the deposit should be refunded of there is no damage to the unit Otherwise o felt I was treated very well.

justin W. 
Rating:
5.0

Friendly and efficient

Lisa L. 
Rating:
3.0

There needs to be center communication between the main U-Haul company and the local ones! One had us reserve everything on the phone and card info and them the local place had me do the quick checkin and card so it got charged out twice. It has been taken care of.

barb K. 
Rating:
5.0

Customer did not leave a comment.

Larry H. 
Rating:
4.0

Cruise control

dwayne W. 
Rating:
2.0

Customer did not leave a comment.

Donna C. 
Rating:
5.0

Customer did not leave a comment.

Matthew T. 
Rating:
5.0

Customer did not leave a comment.

Matthew T. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Jim J. 
Rating:
5.0

Customer did not leave a comment.

Adam S. 
Rating:
5.0

Customer did not leave a comment.

LAMONT G. 
Rating:
3.0

Customer did not leave a comment.

Daisy H. 
Rating:
4.0

Customer did not leave a comment.

CHRIS S. 
Rating:
4.0

Customer did not leave a comment.

Robert A. 
Rating:
3.0

Customer did not leave a comment.

Lonnie Y. 
Rating:
3.0

Great Falls, Mt not helpful at all. Helena Mt tried but had no equipment.

john H. 
Rating:
4.0

Very courteous and helpful.

JERRY F. 
Rating:
2.0

Never saw anyone, only talk to them on the phone was given bad information twice had to pay an extra 80 something dollars not happy with the whole trip. It started out to be 1500 and by the time I was done paying for everything it was almost 2,000 completely not acceptable

Jacque B. 
Rating:
5.0

Went smoothly! All good.

Cameron G. 
Rating:
5.0

Customer did not leave a comment.

Trevor W. 
Rating:
5.0

Customer did not leave a comment.

Sharon H. 
Rating:
3.0

When I called this location to reserve the trailer, I was told that it was a "flat rate" of $308. and that I could use it for 6 days. I told him that I only needed the trailer for half of that time. Still had to pay same for 6. Also when asked if I wanted "safe tow" insurance for additional $71 told the rep no, as my own insurance would cover it. After leaving, I then found that this was wrapped into the $308 vs me paying what should have been $237 apparently. Also I do not agree at all with making a customer pay for days they KNOW they do not need.

Rose F. 
Rating:
5.0

All good

Nathan N. 
Rating:
5.0

Help Charter, or whoever's "stuff" it is, to keep up Internet and phone service in Havre, Montana!

Carley R. 
Rating:
4.0

Customer did not leave a comment.

Antonio P. 
Rating:
5.0

Super friendly and helpful staff: they were willing to help us with whatever we needed.

Michaela W. 
Rating:
2.0

Customer did not leave a comment.

Maria R. 
Rating:
5.0

Customer did not leave a comment.

Maria R. 
Rating:
3.0

Customer did not leave a comment.

Pam R. 
Rating:
4.0

Customer did not leave a comment.

brittany S. 
Rating:
4.0

Customer did not leave a comment.

SUSUN D. 
Rating:
5.0

Wish UHAUL kept histories of their users...we are frequent, repeat customers for sure. We always have great trips and experiences using U Haul.

Gina H. 
Rating:
5.0

Customer did not leave a comment.

Scott K. 
Rating:
4.0

Treat them right don't give them equipment that doesn't work or needs repair. Confirm the payment u took it out of my checking instead of the credit card caused me to have returned check fees and put my acct in negative

Stuart B. 
Rating:
4.0

Customer did not leave a comment.

AMBER G. 
Rating:
5.0

Customer did not leave a comment.

Jason G. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Don S. 
Rating:
3.0

Doreen from Billings Montana called me (after speaking to multiple agents due to my reservation not being available and the company over charging me and not following through with the agreement made by them trying to correct their error) from a 406-545-2595 and was extremely rude and I will do my best to never use UHAUL again and it its all for one reason, the way she spoke to me. I have also shared my experience with everyone I know who have similar stories, I am very disappointed with the lack of customer service Doreen failed to provide.

kathleen P. 
Rating:
3.0

Customer did not leave a comment.

Steve B. 
Rating:
4.0

AS many customers are not familiar with the trucks, it would be helful to have a manual. for example the trurning on the lights was rather hard to figure out - he radion was hard fro my son to decipeher and the gages are notthe norm for many vehicles. It would help to at least check the driver out ob the basics of where the various switchesm gages etc are to be found and operated.

john B. 
Rating:
2.0

We were told as long as we returned the trailer before Monday morning there would be no extra charge. We made it quite clear that we would NOT be in Helena before 1:00 PM on Sunday.

Sandy H. 
Rating:
5.0

Customer did not leave a comment.

Dan W. 
Rating:
5.0

Customer did not leave a comment.

Roxeen O. 
Rating:
4.0

Customer did not leave a comment.

Louis M. 
Rating:
5.0

Customer did not leave a comment.

Savanna B. 
Rating:
4.0

The staff identified that they "do not work for UHaul" when I asked for assistance in loading my car and making sure it was properly and safely installed on the trailer for the journey. However, when I explained that I was traveling alone with my daughter and not familiar with how to complete the process, two of the gentlemen provided the necessary service very willingly.

Kathleen B. 
Rating:
5.0

Customer did not leave a comment.

Edward C. 
Rating:
5.0

Customer did not leave a comment.

james e V. 
Rating:
5.0

Customer did not leave a comment.

Gary K. 
No reviews have been submitted for this location.

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