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Catherine G
Customer Reviews for Rock Hill Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When there is bad weather and knowing you have reservations in place the vehicles should be clean off of snow and ice. Especially on the mirrors would be nice.
Lutvije BYes
FRANCO PVery thing was great. Customer service at counter was excellent. Interior floor of truck was dirty but par for the weather.
Kimberly WThe van was dirty when I received it, and I told the gentleman that I got the van from and took pictures of it
Gabriel FThey were acting very unprofessional and rude no customer service what so ever and above all they were lying about how clean i returned the truck and i proved them wrong!
Martin LEdna,the secretary she was very professional and friendly.Her servise was really helpful.Thank so much.
FRANCISCA BSo greatful that we were able to rent over the weekend. Thank you!!!!
Jessica SHow much you charged me I believe is unfair and really don't make sense to me at all what so ever! I'm actually disappointed don't know if I'll use you guys again
Elizabeth OOver charge
Sunilkumar MYes, I will recommend this location to a friend of mine is Fergus with U-Haul is the best and I will go again and rent from U-Haul again
Francisco Avery rude and unprofessional, scam artist, charged me for mileage that i did not use. Called 1800UHAUL and they did not help at all
Tylajah Jgreat customer service appreciate large trucks are finally in this location please keep them there thanks you
KEN PThey didn’t mention “after-hours fee” and i got your message only too late. The tank was filled above the level when received the truck and yet you charged me $10 for additional gas! You have charged me a cleaning fee but the truck was clean! Dissatisfied.
Vlado MThis location uses Uhaul's 24/7 TruckShare service. If the location is closed - as it is on Saturdays as of noon - you use "mobile check-in" using a smartphone...which would be all very well - IF THEY HAD DECENT INTERNET SERVICE - WHICH THEY DON'T. Check-in took over an hour and a half, required three different cell phones and loads of patience and help from Uhaul's customer service people over the phone. I will say that the over-the-phone customer service staff were super professional and helpful and navigated the way to successfully checking in - I would give them five stars. My problem is that this location is offering a service they are woefully ill-equipped to provide. Returning the truck and checking out was almost as awful as checking in. Definitely WOULD NOT recommend to a friend.
Sharon GGreat, friendly, and on time. What more can I ask for.
Stephen SThe website recommended this trailer as only option for hauling a utv. That said the rear opening was too narrow to allow it to load despite trailer width being more than enough. This was misleading and caused me to pay for a rental that I couldn’t use. I’m not happy about spending more than $100 dollars fir mo benefit.
Roger DThe partition makes driving too cramped.
Andrew HExceptional service. Helpful, accomodating and efficient Great place!
morten nSuperb customer service. The place I will go to rent when I’m in need.
Alexander MI rented a motorcycle trailer and upon bringing it home somebody else had rented it and left nails and other debris in it so I had to clean it out before I could use it otherwise I would have had flat tires the service guy when I picked it up was outstanding couldn't ask for better but I was a bit disappointed because right inside the trailer it says there's a $15 charge if you bring it back dirty well whatever dirt was in it was not for me sheetrock and nails and stuff like that
Neal EFor me, nothing. Everything went smoothly.
Delia GKeep up the good work! This location, the representative and the general experience of renting a van and previously a 20 ft truck was efficient, professional and overall the best that one could expect for the services provided.
WILLIAM SHave someone put the gas in for you and I pay the bill
Dorothy HI had a wonderful experience, very good customer service and very helpful
Charity CNeed someone to make sure the truck are clean before someone rents the equipment
Ernest JPrompt and customer service assistance professionalism.
sesay mGet an ezpass in each vehicle!
Thomas HI had set up the rental with a representative who had called me back by phone. It was in a closer location and in the direction I was going. It then got changed to this location which is an hour away from me in the opposite direction from my trip. So the pick up and return cost me 4 extra hours of driving, which with the rest of the trip was not appreciated. Otherwise it went well
LAWRENCE BAttendant assumed that I was lying when I explained to him that the fuel gauge was defective: erratic. He refused to look at my receipt from the gas station which is literally next door and showed that I had just put in 3 gallons of gas. He said that the vehicle is brand new - which it was - and that therefore the gauge was accurate - which it was not. I will mention parenthetically that the mileage charge at $.99 seems excessive. It was $.69 (or $.79?) just last year.
Edward WNo hassle rental, very friendly service and was a pleasure to deal with.
Issac PCustomer service gentleman was extremely nice and professional
Frank NGreat guys, wonderful customer service, thank you!
Barbara NBetter customer service was highly disappointed
Meagan SEverything was great with one exception. The vehicle needed to be warmed up because the windshield was frozen and I had to scrap it.
Cathy RVery friendly and polite. Very helpful from start to finish. Very pleased with service I received. That is my new go to place.
Todd HVery smooth rental.
STANLEY SU-haul changed my order and then did not get me a trailer, it did not show back up in Glen Rock. The van rental was twice as much, took an extra 3 hours to pick up and cost an additional $100 for gas and tolls.
Michael CComments are not about this particular location but the entire U-Haul reservation process. We had reserved a 26’ one-way months in advance. Day before our pick-up we are told no long-distance fleet trucks available and we had to take 10’ truck. Completely unacceptable and U-Haul’s antiquated system for not giving customers advance notice is dead. Sorry to say I will never rent from U-Haul again, and will do everything in my power to ruin thus company through social media. Complete waste of my family’s time.
Peter BGreat customer Service, keep up the good work.
David OLimited cell phone coverage at location. App did not work. Had to enter the service center. Was helped quickly by the great staff at location. Only issue was inability to use app.
DANIEL QGreat Location, I have used this location before to pick up and drop off.
James GTruck had 150k miles on it and hard signs of wear. Passenger side door didn't close properly and swing open twice while driving. Personnel were friendly and helpful, but not fully able to rectify what was Uhaul managements fault (relocating my pick up location four times, all within a day of my departure). I spent at least 5 hours cumulatively wasted with customer service and ended up with the most inconvenient pickup location possible. Shame - not on rock hill, but Uhaul management as a whole.
Andrew PI have no problem with the pick up location and they were great. The problem I have is that less than 24 hrs before my rental pick up the regional office called me and told me I could no longer pick up my truck where I had scheduled it and instead I had to travel 45 minutes out of my way to Rock Hill to get the truck. Furthermore I could no longer pick it up at 730 but could at 8. To me this short of notice is unacceptable as it messed up several plans I had on the day of rental. Furthermore I was charged for extra mileage as a result of Uhaul making this last minute change. I will not be using Uhaul again in the future.
James NThe back of the uhaul was dusty could have been swept out.
Nancy RNothing. It went very smoothly and the truck was perfect.
Linda NThe millage and gas report was not accurate
luis bpeople at the desk were very nice
Robert FEverything was great!!
edward cGreat service...
Eugenio RI was taken care of quickly and efficiently in a friendly manner. Icing on the cake, it was warmed up!! Nice on a cold day.
Wendy SInstead of them giving me a truck that was cleaned of snow and ice on windshield they gave me one that needed to be defristed before I could go anywhere. The ABS LIGHT WAS IB, traction cimintrol lights, and the stabilizer lights. I was told they don’t clean the trucks or start them. I find that very hard to believe they don’t start them to see if in need of repair. I was told he could swap them out after all the paper work was done and trick was warming up. Didn’t even shovel around the truck for easy access.
Frances MI had to clean the snow off the van. Then wait 20 minutes to get a refund on items they did not have.
Sean WPretrip trailer Lights not working Door difficult to operate because trailer structure failed top left rear corner Price was reasonable
Wayne M