Customer Reviews for Route 31 Bike Board and Ski

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Route 31 Bike Board and Ski

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Joanne N. on

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There was confusion on pick up location. Then at location pick up the place was not open and they opened half hour late.

barbara m. on

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Lower the millage rate

russell s. on

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This was not my chosen location on my rrservatiom. You could make it better by having the trailer at my chosen rental location.

Shari D. on

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Great experience

angla w. on

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We drove the vehicle 10.9 miles and the fuel gage never moved but they charged me for 3 gallons of gas. Also vehicle floats all over the road.

William G. on

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No issues at all at drop off. Representative came out to meet me and processed my return quickly and I was on my way.

besty s. on

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Customer did not leave a comment.

Jonathan H. on

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The truck was poorly maintained. The alignment was off, the brakes were shot and the wipers were garbage. I barely made it home on the turnpike-it was raining and I couldn't see and the alignment was so bad, I could barely stay in my lane--while unable to see because of the wipers. I actually want a refund

Lyndsay D. on

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This is regarding the schedule U-Haul company, not this pickup location... Wow is U-Haul's customer service TERRIBLE. I know I'm not the first one to say it because even the businesses where you pickup and drop off get nervous even if you're just asking a question. Going from a 15 minute drive to a 45 minute drive to pick up the truck is RIDICULOUS. Cost me extra time, money and miles on my personal vehicle. What a terrible way to treat customers that already have a lot going on. Never again will I use U-Haul.

jeff f. on

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PATRICK S. on

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Mark K. on

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cindy p. on

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Craig the owner is wonderful to do business with!

cindy p. on

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Craig the owner was excellent to deal with! I just lost my husband in march & moving back to Md.from pa. Going to rent fro m him again when I move my furniture in June !

catherine M. on

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Customer did not leave a comment.

DWANE Y. on

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The 26 footer rides very hard the suspension is way to stiff but the 17 footer is perfect

David C. on

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Fast and speedy

Ron R. on

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BETH M. on

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DWANE Y. on

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Keep up the good work

JAMES B. on

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I walked into the store and the man behind the counter asked if he could help me. I told him I was there to pick up a 15' u-haul truck I had reserved. He had me fixed up and checked out in a matter of minutes. He went over the truck with me and I was on my way.I don't believe the transaction could have gone any smoother.

KEVIN P. on

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John S. on

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Rhonda R. on

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Terry S. on

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bob s. on

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CRAIG R. on

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have more truck sizes on lot

rebecca m. on

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The owner lied about all pricing and didn't inform us of the extra charges when we reserved the uhaul. When we told him that he old is differently he calle me a filthy liar and stupid. Upon returning the uhaul at 9 the time he sated he had to be back his business wasn't open and e proceeded to over charge is.