used the UHAUL online reservations and booking. Worst online experience ever. Will NEVER utilize that system again! Who ever developed that application is an idiot. Had to enter and re-enter information not just 2x but 3x and one time even 4x! Outrageous and unacceptable. Had trouble reserving, checking in and checking out. The whole way. I will be going to see a live person from now on the same way I have been for 25 years. The customer service rep that I finally reached was a huge help in getting me checked out, as your app had me stuck in a loop for 30 minutes!Eugene J M.
Customer Reviews for Rover Self Storage Courthouse Rd
U-Haul Truck Share 24/7© Location
Richmond, VA 23236
Services at this Location:
Always Open On Your Smartphone
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They charged me for 133 miles even though we only traveled 30-40 miles. Since we did not check the mileage at check in, we had no recourse to dispute the bill. I find it amazing they didn't think twice about charging us for all those miles when we only had the truck for 2.5 hours. Never will use uhaul again after this fraudulent activity.ELIZABETH K.
Customer did not leave a comment.David O.
Nothing realyyIngrid P.
Tell them in advance that mobile check in is the only option.Lakeshia D.