Jim was very helpful in getting us the equipment we needed. Even when the trailer that we wanted to pull with the truck had to come through another dealer, he made sure that it all happened. UHaul is a little goofy in the way they do things, but Jim was first rate.MARTIN B.
Customer Reviews for Rowe's Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JOHN B.
Customer did not leave a comment.DAVID K.
Rowes was very helpful. I had a great experienceREBECCA S.
Customer did not leave a comment.BYRON M.
we were told because we are a u haul dealer we would get a 20% discount . we are dealer #7644 . please check this and let me know at 724-646-1811. my field rep is mike corrado. thank you . jim roweDORIS R.
Customer did not leave a comment.John W.
Everything was great. I could not see anything being improved upon. The gentleman was very kind and helpful with the process and answering the questions I had.Angelina T.
Customer did not leave a comment.Michael H.
They were awesome. I really can't say they can improve very much. Again. Awesome experiencePaul C.
Customer did not leave a comment.Soraya H.
Friendly, helpful service.Jeffrey S.
Customer did not leave a comment.Mike H.
Rowe's provided me excellent and prompt service. Jim was waiting on customers when I called and said that he would call me back in 10 minutes. He did just that and then called me back a short while after I made the reservation to confirm that everything was set for our last minute move. Everything was in order when I came to pickup the truck and we were on the road in short order. My experience was excellent and based on that I would most definitely recommend Rowe's to a friend.tom B.
Customer did not leave a comment.david F.
Good service, friendly dealer.JOSEPH P.
Customer did not leave a comment.Glenn B.
Jim was efficient and friendly!DANIEL H.
Customer did not leave a comment.brian J.
Customer did not leave a comment.DAVID F.
Customer did not leave a comment.john J.
Customer did not leave a comment.dean R.
Customer did not leave a comment.Shawn P.
Customer did not leave a comment.Nikalus B.
Customer did not leave a comment.Daniel W.
Customer did not leave a comment.Daniel D.
Customer did not leave a comment.ANTHONY Z.
Customer did not leave a comment.Gladys W.
Very friendly people to work with, equipment in good clean condition, easy to use. Very pleased!reynolds service R.
Very courteous and efficient.TOM V.
Customer did not leave a comment.David P.
Customer did not leave a comment.Nick E.
Nothing. Truck was clean everything worked as it should. Rear door and ramp also work as it should. Happy with it.Robert M.
There was a "gear" - like noise that came from the drivetrain when driving slow/slowing down; noticed it at the beginning of the trip; couldn't hear it at highway speeds, you might want to look into it; otherwise truck ran OKDavid B.
He was very helpful, quick to help, and explained everything very well.troy F.
This location is greatRandall E.
Rented a Trailer which had no Jack. Which made it impossible to unhook while it was loaded. the rental location was great....it is Uhaul that sucked Very bad policy to rent a trailer with no jack.Randall E.
My only complaint about the 17' truck rental is about the dolly and padding available for rent. I like the fact that those items are available. However, the placement in the truck is absolutely horrible. The space that it occupies could be extremely beneficial for furniture. We had an issue where we need to put a piece of furniture on the truck and couldn't because we didn't have enough distance between the other furniture and the dolly/padding. Also, you have to be mindful of bumping it hard enough that you may break to ties and be charged for something that you didn't actually use. It would maybe be better stored in the over cab compartment (attic maybe) or at the pick-up location.Harry R.
Trailer was the perfect size for our trip. Easy to pull and maneuver. This was our first UHaul rental from Jim Rowe. Found him to be easy to make arrangements with. Would rent from him again when the need arises!timothy M.
Rowes did a superb job in locating a van for our facility at the last moment! Great crew!dean P.
Customer did not leave a comment.Eugene S.
Friendly and very helpfulCharles M.
Customer did not leave a comment.Lisa M.
Customer did not leave a comment.BENJAMIN CLAY V.
Had a terrible time with pick up. Reserved my uhaul for the 24/7 pick up, received both a confirmation email and confirmation phone call for the date and time I was to pick up the truck I reserved and then was told when trying to pick up I wasn't allowed to take the truck. Spoke to someone who told me my reservation was messed up and not set up properly, through no fault of my own, but that meant that I was going to have to find a truck elsewhere. Obviously I was extremely unhappy and angry that I followed all the proper steps and was still being told I was unable to pick up the truck I had reserved or as the gentleman from uhaul told me..find another location that has 24/7 pick up and reset up the reservation, even if it meant I just was going to have to travel potentially 50 to 60 miles out of my way. Was compensated with a $50 credit but would never use the service again.Caitlin Z.
Customer did not leave a comment.JOE F.
Customer did not leave a comment.Dan F.
Customer did not leave a comment.David F.
Customer did not leave a comment.George M.
Customer did not leave a comment.Mary Ann H.
Customer did not leave a comment.BOB S.
Customer did not leave a comment.Michelle B.
Customer did not leave a comment.Debra S.
Customer did not leave a comment.Abigail M.
Customer did not leave a comment.Allan E.
Nothing at all was great service and great peopleJACOB W.
Customer did not leave a comment.DAVID C.
Customer did not leave a comment.Diana J.
Customer did not leave a comment.Abby or jesse F.
Nothing to do with the pick up spot itself as they were very helpful and courteous, but just disappointed how you can no longer pick your pickup spot and have that be your ACTUAL pick up spot. Thanks goodness you don't change the drop off location after we make that selection.Jeff T.
Excellent service. Very friendly staffEgor Z.
Customer did not leave a comment.gary L.
Customer did not leave a comment.PATRICK T.
Customer did not leave a comment.JOE A.
Customer did not leave a comment.Donald M.
Customer did not leave a comment.Daniel M.
great people , very knowledgableDOUGLAS C.
Customer did not leave a comment.wesley F.
Customer did not leave a comment.Elenor S.
She said she get me a truck and she did !!!! ahead of timeShawn M.
They went above and beyond what we could have asked for in customer service.Daniel B.
Customer did not leave a comment.Bridget P.
Customer did not leave a comment.Danielle R.
The woman working was very professional, courteous, and kind.MARTIN B.
Customer did not leave a comment.Linda T.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.James V.
with online request I was not given a choice of locations nearer to me. I am now aware of 4 additional rental places near me. Overall I have and will always trust U-haul for all and any future moving/hauling needs. This place was exceptionally easy to check in and out!!shirley C.
Customer did not leave a comment.DAVID G.
Customer did not leave a comment.Dillon S.
Awesome lady working there. Very friendly. And helpful. Truck was clean and well maintained.Deborah S.
Customer did not leave a comment.William S.
Customer did not leave a comment.Kaye L.
Customer did not leave a comment.lorie N.
Customer did not leave a comment.lucinda S.
I was very happy with Rowe"s. The staff was helpful and friendly.Donald L.
Very pleasant experience. The lady was as friendly as can be (even being under the weather). Will use againLawrence T.
They were wonderful.Very helpful with setting the trailer up and giving safety information.Friendly and willing to share their knowledge.Gail P.
Customer did not leave a comment.Robert R.
Customer did not leave a comment.Gary U.
Customer did not leave a comment.Delbert G.
Customer did not leave a comment.Deborah G.
didn't get to even complete use.. Had wife go into labor and abandon the move and returned truck after fueling;-)Lloyd S.
Could have picked it up in Mercer, but girl messed up and we had to go to Transfer and the man said why didn't you get it in Mercer. Poor communitationRobert W.
very friendly staffperry J.
Customer did not leave a comment.Dolores P.