Customer Reviews for RPM Marine
(U-Haul Neighborhood Dealer)

914 reviews

39A W Montauk Hwy   Lindenhurst, NY 11757
(Building West of Advance Auto parts Next to S Wellwood ave and Montauk Hwy)

(631) 225-1167

Location Hours

  • Mon-Sun: 9 am - 7 pm

Services at this Location:

Contact Us

(631) 225-1167

39A W Montauk Hwy
Lindenhurst, NY 11757
(Building West of Advance Auto parts Next to S Wellwood ave and Montauk Hwy)

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Terry the owner is the best

Carolyn M. 
Rating:
5.0

Customer did not leave a comment.

Frank M. 
Rating:
5.0

Outstanding Customer Service!!!

Joseph K. 
Rating:
5.0

Pleasure to do business with this location

Frank M. 
Rating:
5.0

Customer did not leave a comment.

Roy G. 
Rating:
5.0

Customer did not leave a comment.

Vinnie Y. 
Rating:
5.0

Customer did not leave a comment.

Frank M. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Donna H. 
Rating:
5.0

I got nothing. Great service, great vehicle.

Victor C. 
Rating:
5.0

DO NOT USE THE SELF CHECK IN WITH THE APP IT IS THE WORST EXPERIENCE I HAVE EVER HAD PICKING UP A VEHICLE. AFTER 45 THE ATTENDENT SAID THIS WAS A VERY COMMON EXPERIENCE AND HE WOULD JUST CHECK ME IN MANUALLY. IF YOU WANT TO IMPROVE THIS I SUGGEST 2 THINGS. 1 HAVE Wifi available 2 Allow ATTENDENT to take over and finish the transaction, instead of starting all over...smh

JOSEPHSALVATORE F. 
Rating:
5.0

Customer did not leave a comment.

Alexis G. 
Rating:
5.0

The staff and overall experience was amazing!

Stephanie R. 
Rating:
5.0

guy at pick-up spot was super nice and helpful. check engine and oil lights on --extremely difficult to start truck --key would not turn! even when pushing in and trying to turn it. i've driven u-hauls a few times and have driven all kinds of cars, even my adult son couldn't get the key to turn--felt like it was locked. kept trying -- nervous i would break something! finally each time (3 times starting) I managed to get it to turn, it made a stressful move even more stressful for me--overall even though the guy who helped me make reservation on phone was GREAT and the guy when i picked up was also helpful and VERY nice -- the vehicle itself seemed to have issues and it made it a disappointing experience.

Lisa F. 
Rating:
5.0

Excelente

Jhonny D. 
Rating:
5.0

Great costumer service

Eduardo S. 
Rating:
5.0

Customer did not leave a comment.

Frank M. 
Rating:
5.0

Customer did not leave a comment.

ERINL B. 
Rating:
5.0

Customer did not leave a comment.

Josue P. 
Rating:
5.0

Customer did not leave a comment.

Thais W. 
Rating:
5.0

Always friendly, professional and courteous service at this location. Terry and Gloria are the best!

Jackie B. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

JEROME JR T. 
Rating:
5.0

The phone check in was a nightmare. Def needs to be revamped

Richard K. 
Rating:
5.0

Excellent service. Very kind and friendly people. Will be using again!

Jacylin L. 
Rating:
5.0

Owner of RPM was great and a quick and easy process

Alfred Z. 
Rating:
1.0

The man running the store had me confused with someone else. He started yelling and fighting me telling me he can't accept the truck from me and I need to bring it somewhere else, even though I showed him the website said it needed to be left there. I got into a yelling match with this guy for 10 minutes while trying to take these stupid pictures for your website. This experience renting the truck was a nightmare from beginning to end. I will be recommending to others to use any other service other than yours.

Ralph C. 
Rating:
5.0

Excellent and friendly service, thank you!

Raymond L. 
Rating:
2.0

I don't know what it is about this location but there is always someone in line who was promised equipment and it's not available when they arrive. The lines are always slow to move but I think that's just the computer tech that these locations use.

Laura A S. 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

JAMILEE B. 
Rating:
5.0

All good

David G. 
Rating:
5.0

Customer did not leave a comment.

JamiLee B. 
Rating:
5.0

Customer did not leave a comment.

Roy G. 
Rating:
5.0

Customer did not leave a comment.

Pedro E. 
Rating:
5.0

Customer did not leave a comment.

JOHNL M. 
Rating:
5.0

Customer did not leave a comment.

Phil H. 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn R. 
Rating:
5.0

None. They did the right thing for me. Thanks.

LUISR A. 
Rating:
5.0

Best service 👏

atif N. 
Rating:
5.0

Nothing at all! Everything was per

Gregory O. 
Rating:
5.0

New location is a hidden but don't let that fool you because it's actually better. Much safer parking for your car. Terry the owner really takes your renting serious. You are really dealing with a rue MOM and POP not just some Random big Franchise dealer.

charlie M. 
Rating:
5.0

Very friendly, professional and knowledgeable customer service from Terry and Gloria. Always a pleasure working with them!

Jackie B. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREYALAN C. 
Rating:
5.0

Everything went smoothly because of this U-Haul rental

Regina R. 
Rating:
5.0

Customer did not leave a comment.

Patrick V. 
Rating:
5.0

Very friendly customer service. The store owners were professional, polite, and very helpful.

Matt F. 
Rating:
3.0

Customer did not leave a comment.

Gianluca F. 
Rating:
5.0

Everything was excellent

KATHLEEN S. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

This is the best location I've ever rented from! Terry is a great franchise owner. Location is a little set back but they will always exceed your expectations! You won't be sorry!

charlie M. 
Rating:
5.0

Customer did not leave a comment.

Kate G. 
Rating:
3.0

Due to Covid-19 and the need for individuals to wear masks, the gentlemen who took my information and payment at RPM Marine did not wear a mask. Otherwise, the service was very good and I would recommend it to others.

Vincent T. 
Rating:
1.0

Wrong truck, no equipment, wrong spot, not on time, BAD

Garret S. 
Rating:
5.0

We needed a pick up truck to move some cabinets and from the time we booked they were ready within 15 minutes, they had us in and out !

Lina B. 
Rating:
5.0

Very friendly and professional customer service by Terry and Gloria

Jackie B. 
Rating:
5.0

Very nice and professional owner

Roy G. 
Rating:
5.0

Customer did not leave a comment.

Dan G. 
Rating:
3.0

Customer did not leave a comment.

SHANNON K. 
Rating:
5.0

Very professional, and courteous service. Always a pleasure working with them!

Jackie B. 
Rating:
5.0

Great service. Got there in the morning and the gentleman there was a very nice man we talked about how things where years ago in Brooklyn and Queens. Would definitely recommend it to anyone in need of a van or truck.

James S. 
Rating:
5.0

Even though the building was under construction, the delivery of the truck went very smoothly. No improvements that I can see.

Josephine G. 
Rating:
3.0

Truck was very old. Making alot of noise

Shannette H. 
Rating:
5.0

The staff was professional and courteous, and very helpful!

Jackie B. 
Rating:
5.0

The manager Gloria was amazing! So fast and professional, and such a simple process.

Virginia B. 
Rating:
3.0

The location is under construction but the man that was there was friendly and helpful.

Nicole P. 
Rating:
5.0

Customer did not leave a comment.

Adrienne G. 
Rating:
5.0

The whole staff could not of been nicer or more helpful

Ralph S. 
Rating:
5.0

Customer did not leave a comment.

Victor N. 
Rating:
4.0

I didn't receive the furniture pads.

Arthur C. 
Rating:
5.0

Will absolutely be back

Stacy D. 
Rating:
5.0

Customer did not leave a comment.

Donna V. 
Rating:
5.0

Customer did not leave a comment.

Michele B. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Nothing it was great , friendly quick and easy!

CAROL H. 
Rating:
5.0

Have used in the past and will continue to use for my moving needs!

ADAMALLEN L. 
Rating:
5.0

Customer did not leave a comment.

Ronice D. 
Rating:
5.0

Customer did not leave a comment.

Aurelia M. 
Rating:
5.0

Friendly staff. Quick and easy service.

Michelle V. 
Rating:
5.0

Been renting from them for a few years-very happy

Roy G. 
Rating:
5.0

Customer did not leave a comment.

arelis M. 
Rating:
5.0

Customer did not leave a comment.

Dan L. 
Rating:
5.0

Customer did not leave a comment.

George L. 
Rating:
5.0

Customer did not leave a comment.

Juan S. 
Rating:
1.0

I was charged FOUR times on one credit card and then the owner called me and told me that there was a problem with my credit card and to please give her another one so she charged me a FIFTH time for the same rental. Horrible. Just horrible.

roberto L. 
Rating:
3.0

My reservation was made for the Farmingdale location and was switched to Lindenhurst without my knowledge.

ryan S. 
Rating:
5.0

Customer did not leave a comment.

Keith S. 
Rating:
4.0

Easy in and easy out, cleanest truck I've ever rented, and a pleasure doing business once again with Uhaul

Kevin M. 
Rating:
5.0

Great customer service. Fast and easy pick up and drop off.

Domingo D. 
Rating:
5.0

Customer did not leave a comment.

Aaron C. 
Rating:
5.0

I use this location often. Vehicle always ready on time, clean and gassed up. Terry, the owner , is so helpful and answer all question! I love this location!

Charles M. 
Rating:
5.0

Customer did not leave a comment.

joe M. 
Rating:
3.0

The truck was fine, the manager was nice. It's just such a mess with the construction and seems a bit hazardous to be walking into that office. Wasn't a problem for me personally, but most people would probably not want to walk in there.

Colleen F. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Kristina S. 
Rating:
5.0

Place is under re construction but don't worry your vehicle is read. Terri, the owner just wants you happy. I got a flat and he calmed me down , apologized for the flat and got me back on the road- excellent customer service!!!

charlie M. 
Rating:
5.0

Service was great super friendly people thanks

jimmy C. 
Rating:
5.0

Customer did not leave a comment.

Cheryl D. 
Rating:
4.0

Notification of insurance cost up front or build it into the rate.

Edward M. 
No reviews have been submitted for this location.

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