I was able to walk around the corner to this location from my house. Everything was OK with the rental process and the rental rates. However, it seem like it became a problem once I needed to extend the van for a few additional days. They have weird office hours that are not completely flexible, which makes it a challenge to get in touch with someone sometimes. I kept the van for about four days, knowing that there was a payment method on file for me. Someone contacted me to confirm how much longer I would need the van for, I explained to him that it may be another day or two. Apparently that was not conveyed to the rest of the team, someone called me the very next day, threatening to report the van as stolen. If I did not call them back to advise when I would return the vehicle. That was very disturbing and very unprofessional. I will never use this location again. I’ve never been treated as a potential criminal for wanting to extend a move Vann, especially with a payment method on file.
NED D
Motorworks Clean Vehicles
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Amityville, NY 11701
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Customer Reviews
- 5.0 Average Customer Rating
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I just dropped off the truck and key in the drop box. Location is closed on Sunday. The next day the personnel there was helpful.
PATRICIA Gn/a
Druscilla DEasy process-really nice gentleman inside when I came to pick up and drop off.
GREGORY MThe truck itself was not damaged and ran well but it was not cleaned. There were soda bottles rolling around on the floor in the cab and dried mud on the floor. The wheels were covered with mud too. There was no maintenance. Rep was nice at check in and rental but a bit unprofessional at the end.
SUSAN G