I should not have been given then truck and trailer I was given for a 3000 + mile drive ! There was lots of issues with the truck and trailer! Just a couple things like no wiper blade , check engine light was on , back of truck had used car parts or something that the floor was covered in oil and very very strong smell of fuel , so much oil that it was coming out the back gate and even the bumper was covered in oil. My sister slipped and fell is how I noticed all the oil in back so I had to mop it out with degreaser but it didn’t get the smell out so now my apartment and all my stuff smells like fuel! The drive itself was very scary and unsafe ! The running lights on trailer didn’t work so I had to drive half of the drive with the hazards on so other vehicles and 18 wheelers could see the trailer. There was a hole in catalytic converter or something directly underneath the cap and was extremely loud the whole drive. Again that’s just some of the issues, I will be writing up something and sending that and pictures to corporate. When I would call all I would be offered was a free month of storage that I was already given when I first rented the equipment , but after all the issues I told myself I will never spend a dime with U-Haul again. This will be a small part of what I’m going to do about this , I will be sure to make it well known on how u haul treats their customers.
Matthew D
Customer Reviews for Rt24 Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was told my the booking dept that a rep at U-Haul had to connect the trailer to the vehicle for liability reasons. That was not the case when I got there. I was also told that someone would be anle to help me when I returned it - which was not the case. A customer in the line overhead the situation and went out and got her son in law to help with the trailer. Don’t promise things to customers and then let them be stuck when they get there. The person that did my return literally said to me- “I guess you are going to be leaving here with a trailer attached to your car” I can’t help you.
Nicole KWe did not have any complaints or issues.
Patricia FYour staff at this location are so helpful, kind and professional. I really enjoy renting equipment there.
Diane SHad problems using the app to check in/pick up truck. On phone over an hour with representative and she had no idea how to fix issue. I resolved issue finally and she walked me through process but never mentioned mileage and I was charged an outrageous fee. I don’t think that is fair when I know that my travels were well over 40 miles so why would I select that. I never had an opportunity to complete and representative kept saying glitch in system. I feel I need to be reimbursed.
Debbie GEverything was good from what I Experienced
Desiree Kvery helpfu and friendly employees. wouldn't change a thing! checked me in right away and got going.
minda lNo pads or dolly even though it was requested and paid for
Eric ANone
Joseph MChristine and her team were professional, courteous, and went beyond the call to ensure i was able to get my rental of the vehicle mover. i experienced a strange reservation location which was over an hour away. Christine and her team were able to work with me to reserve the vehicle mover at their location and things went smoothly. thank you Christine and team...
KENNETH IThe rep was very knowledgeable about the whole thing start to finish. . And so pleasant
Kimberly PFriendly staff
Thomas DI reserved a car hauler trailer at a site in Georgetown DE for a 9:30 pickup time. However, I was notified I'd have to go to a site further away (Millsboro) and that they did not open until 10:00am. I adjusted my plans...went to Millsboro for the 10am pickup, to find out they actually opened at 9:30am. Also, the Uhaul website still does not work very well.
MEIGHAN CSite services are excellent! Web page or app are sub-par. I could not check the truck in and had to just park, lock it up, and drop the key. The site closed at 2pm…I dropped the truck off at around 3pm.
thomas wThe lady was very kind and explained everything to me . I definitely refer this UHaul to people who need a truck.
June JShe allowed me to leave the keys, and she took care of the rest. It was a very quick drop off.
SUZANNE BFabulous staff! Easy to pick up and return!
Diane SWe were scheduled to drop the truck off at Morton Electric in Lewes, and the guy there ordered us to drop it off 20+ miles away in Millsboro. He was very rude about it. Rt24 Self Storage was great, but Morton Electric was unhelpful and, to honest, the guy there was kind of a jerk.
VINCENT RNight and day compared to pick up. Quick, concise and courteous.
Greg TProbably the best rental experience I have had, The process was smooth, seamless, and easy, even after I changed the date. Highly recommend!
Thomas SExcellent and fast service!
PAUL GMy rental was an excellent experience. A big thank you to Olivia, who made the experience flawless from start to finish.
DANIEL BOlivia was great, thank you!
BRANDON BThe staff is always professional and helpful. Always a quick and knowledgeable. Thank you.
HENRY HVerry friendly and helpful
JOSEPH CTHE TRUCK CAB WAS VERY DIRTY WITH FOOD IT WAS NOT CLEANED OUT AND THE BACK WAS NOT SWEPT OUT NOONE LOOKED AT THE TRUCK BEFORE I GOT THE TRUCK AND TOOK IT SOMEONE SHOULD OF LEAST CLEANED IT BEFORE THE NEXT CUSTOMER GOT IN THE TRUCK IT WAS VERY GROSS
Desiree KVery friendly staff and accommodating as well. This was the second time we’ve used this location for truck rentals.
WILLIAM GFriendly, knowledgeable and very helpful.
ROGER WVery friendly and helpful staff.
JAMES KAll the employees at both places were pleasant to deal with
WILLIAM TGreat job by these guys made an irritating problem on my end a little bit better!!!!!
NATHANIEL MLocation under new management. Outstanding experience. Needed to switch trailers because the first one I rented did not have a loading ramp, which was my error.They were willing and able to accommodate me. Five star customer service.
KIMBERLY BChristy was awesome!
ROBERT WVery helpful associates. Truck was clean and the price was reasonable
GAIL SIt was a excellent,the staff was great
Adam KGreat customer service. Scott was very helpful. Being from out of town he gave me some helpful hints about the area. I will go back to see him when I. The need for move g services! Thank you Scott! Mark Razmic
Mark RFriendly staff. They even offered to lend us ratchet straps when we forgot our own.
JODI HScott was amazing! He was so professional, knowledgeable and kind. I had zero problems and Scott helped me immensely!
DIANE SGreat customer service, I was in and out quickly and on the road to my destination. Thanks!
RICHARD TThe truck was not clean cab or the back. Dirt everywhere. Blankets strewn everywhere. I had to use a blower to clean it. When I arrived at my new residence it was parked in my driveway for 2 days. It leaked a lot of engine oil at the end of the driveway in the street. My HOA didn't`t see it thank God. I went to the store to purchase kitty litter to soak it up. There will be a stain. Also it snowed last night and today. The windshield wipers were worn and need to be replaced. I feel U-Haul trucks are NOT maintained very well. I am very disappointed and I also feel I should be compensated.
BRIAN EFriendly staff
Cynthia VEverything went great from initial contact to drop off.
RICHARD PGreat Customer service.
ROBERT BMust say drop off person was much kinder and quicker to help me than desk people in FC. Trailer helper at FC was very kind though.
DONNA CScott and his team are awesome
Ellen BN/A
JACQUELINE HThey did not have the size truck or blankets I reserved. The ladies helping us were very nice but their hands were tied by corporate
EVELYN AThe right tire was flat when I got it. The lady at the office passwords didn’t work so she couldn’t help me check out and get the U-Haul I had to go online and finish the order to pick up
Kadijah DMy web reservation included a refrigerator dolly but when I arrived to pick up the truck, there was not one available. I then had to find another rental facility to secure the refrigerator dolly which was needed for my move. U-haul.com inconvenienced me by not providing me accurate information. This oversite shows a general lack of concern for your customer's time. I'll use another rental company next time.
REID BThe staff at this location was outstanding!!
PETER RThe only issue I had was I chose a uhaul pick-up close to my storage unit in Lewes. Had to drive 4 miles both ways to the Millsboro facility.
STEPHEN MThe staff member was extremely friendly and helpful in setting up my rental. While I only used a small portion of the truck, we were able to complete the entire move in one trip.
JOHN HLocation is in an area of poor cell reception. It took 30 minutes to pick up the truck because of it. The Location could share their wifi password with customer to speed up the process. Also the truck was dirty on the inside, and the cargo are spelled like gasoline.
JOSE R