Customer Reviews for Rugged Terrain

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Rugged Terrain

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

cecilia J. on

Rating:

Make sure truck has some gas in it before being rented as it was on empty.poor management. Not greatest service.

Cameron S. on

Rating:

Oil change needed on 26 ft truck. Wanted 2 dollys. Wasn’t available at this location. One was in the truck which was definitely a big help.

Allen B. on

Rating:

Trailer worked well except it leaked and made about 1/2 the boxes wet. I had to buy new boxes and repack to put it in storage at destination or everything would have gone mouldy.

george S. on

Rating:

Customer did not leave a comment.

Barbara P. on

Rating:

Did not get a contract, didn't have to sign anything, not very professional.

John H. on

Rating:

Reserved the truck with blankets, there were no moving pads. The rental agent wasn’t there and got the keys from a service guy in the neighbouring business and talked to the agent over the phone. No walk through the truck, no confirmation on fuel level or any physical damages to the truck. Didn’t sign anything.

Eric F. on

Rating:

the price doubles for the online cost to the instore cost

dean C. on

Rating:

Customer did not leave a comment.

Jason K. on

Rating:

Customer did not leave a comment.

WILLIAM H. on

Rating:

It would be nice if the booked size trailer was available. Almost had to change moving plan.?? But we got it done. I don’t understand why you can’t guarantee the product.

Cyril D. on

Rating:

Customer did not leave a comment.

Kevin B. on

Rating:

Customer did not leave a comment.

Nelson I. on

Rating:

Customer did not leave a comment.

David B. on

Rating:

Customer did not leave a comment.

Donna H. on

Rating:

Don’t charge people for equipment they never got!!! I got charged for a dolly. Marystown doesn’t have them! What a rip off. Apparently your staff can’t read because I already asked them to fix it and it’s still on the bill. Big joke of you ask me.

SHAUN T. on

Rating:

Improve the customer service. I paid 200 dollars for a trailer and the guy didn't leave the building. Had to hook up trailer and it was clean. Worst servoce ever. Seems i paid a lot of money for nothing. Ive uses u-haul for all my moving but this location is the worst.

Mike W. on

Rating:

Location was closed and opened 4 hours late. No gas in truck, I had to purchase oil to add to the motor as there was nothing on the dip stick, no windshield washer fluid and the driver's side nozzle was broken.

Joyce K. on

Rating:

Customer did not leave a comment.

Andrew P. on

Rating:

Customer did not leave a comment.

Sheldon L. on

Rating:

The service was great at Rugged Terrian, we was 15 minutes from dropping it off when the tire bust open and no spare to put on it, then trying to reach someone to explain the situation was an awful experience, on the phone way too long, we probably would of been there all night waiting for someone to come help us and it was getting late here in NL Thx Sheldon & Connie Lockyer

Ivan R. on

Rating:

all of your rental agents should have. carts , blankets for rent to help in moving

Kevin G. on

Rating:

took advantage of a senior. claimed it was cheaper to drop of truck at pick up location instead of destination. my father was charged for over 300km. No printed receipt. my father is unable to access email.

Jocelyn B. on

Rating:

Customer did not leave a comment.

Elaine R. on

Rating:

Customer did not leave a comment.

Shane F. on

Rating:

There is very limited amount of trucks you can rent. We ordered a 15ft and ended up with a 26ft truck. No one contacted us about it until I called them. There is no guarantee that what you order is actually going to be there because if someone moves out of the community, like we did, another truck isn't there until someone moves in to the community. We couldn't get the truck we ordered, which cost us more on gas, as well as we couldn't get it on a earlier date because someone else had it out for the weekend. Over all it was a poor experience, a lot more stress added on top of the stress from just moving. This location needs a bigger selection of trucks.

Tina G. on

Rating:

Customer did not leave a comment.

Nicholas W. on

Rating:

Customer did not leave a comment.

Cody W. on

Rating:

Customer did not leave a comment.