Customer Reviews for Rustys Inspection Express
(U-Haul Neighborhood Dealer)

651 reviews

3718 Troup Hwy   Tyler, TX 75703
(Hwy 110-S Of Loop 323)

(903) 509-9819

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 6/23/2021 - 6/24/2021: Closed

Services at this Location:

Contact Us

(903) 509-9819

3718 Troup Hwy
Tyler, TX 75703
(Hwy 110-S Of Loop 323)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 6/23/2021 - 6/24/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

YORDANO F. 
Rating:
5.0

Customer did not leave a comment.

JARVIS DEVON J. 
Rating:
4.0

Customer did not leave a comment.

DARRELL C. 
Rating:
4.0

Customer did not leave a comment.

ROSIE B. 
Rating:
5.0

Customer did not leave a comment.

ERIC R. 
Rating:
4.0

Customer did not leave a comment.

THOMAS J. 
Rating:
4.0

Customer did not leave a comment.

JOHN S. 
Rating:
3.0

I got there a little early since I elected to check-in via my app. When I got there, none of the furniture pads or the dolly were in the truck and ready for me, I had to wait a half hour for the place to open, and the staff didn't seem even remotely concerned with the fact that the truck wasn't prepped and ready at the time of my reservation.

Jay L. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
3.0

Customer did not leave a comment.

Elizabeth S. 
Rating:
3.0

Customer did not leave a comment.

RUTH D. 
Rating:
2.0

this guy was really grumpy Will go somewhere else next time

DALE M. 
Rating:
3.0

Would have liked to have had a paper printout of the rental contract just in case.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Jay A. 
Rating:
3.0

Customer did not leave a comment.

Ronnie W. 
Rating:
5.0

Nothing

Bruce S. 
Rating:
4.0

Be a little more friendly.

KITIANNA M. 
Rating:
1.0

The person who was there is rude

David Y. 
Rating:
5.0

Great customer service here at this location I have never had a problem using Randy's equipment always clean and ready to roll Signing the rental agreement is very quick... a pleasant hello pleasant goodbye and I'm on my way. Just the way I like it.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

April S. 
Rating:
1.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

DAVID E. 
Rating:
3.0

Customer did not leave a comment.

ANTONIO C. 
Rating:
5.0

He is highly efficient and doesn't make you wait.

JAMES P. 
Rating:
5.0

He is quick to take care of the guest and does the returns fast without hesitation!!

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

Latrece W. 
Rating:
5.0

Customer did not leave a comment.

KENNETH E. 
Rating:
1.0

The customer service was very poor. I would not recommend this location to any family or friends.

Keona M. 
Rating:
4.0

Customer did not leave a comment.

Christopher B. 
Rating:
3.0

Took FOREVER to check in because of the alternate contact. Car was dirty on floor.

Kathryn D. 
Rating:
5.0

Quick, simple, easy return process. They were able to go about their normal business, and neither I nor them needed to disturb the other.

John W. 
Rating:
3.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

michelle C. 
Rating:
5.0

I love this place! Very delightful man. The service was great. The truck was clean. The check in and out was super easy!

judy W. 
Rating:
4.0

Customer did not leave a comment.

Jonathan L. 
Rating:
4.0

Need to greet customers as they arrive. Help with the location of drop off .

David T. 
Rating:
1.0

Second time I used them and inside and out side of both trucks were dirty. Had to clean inside of cargo box be for we could load. I would not use him again. The second truck made really bad noises inside of cab. Very bad experience. Truck in need of front end repairs, steering wheel vibrated and road walked.

Billy R. 
Rating:
5.0

Customer did not leave a comment.

JEFF S. 
Rating:
4.0

Customer did not leave a comment.

robert S. 
Rating:
5.0

Customer did not leave a comment.

Charles T. 
Rating:
5.0

Always have a great experience when dealing with Rustys that's why I go there every time, Doesn't waste my time gets down to business very pleasant gentleman.

Richard F. 
Rating:
3.0

The man was loaded, which I notice is true in all your locations, not just this one. He indicated which dolly I should take and, with several other customers in the small waiting room, I got the distinct impression he was not coming out to help me and I was done with him. I went out, pulled the dolly to my truck, hitched and chained it before he surprised me standing there with his phone out to take a picture. When I dropped it off in baton rouge I got similar treatment. I waited for a while in the drop off area, no one came out so I finally went in, the one young man was with a customer with other people there, so he asked if I was dropping off, I said yes so he directed me to the back area. I had the dolly unloaded and rolled back behind the building before the young man came around the building to check on things.

BRIAN J. 
Rating:
5.0

This guy is awesome! Helpful, friendly and honest!

Bruce S. 
Rating:
4.0

Very nice good customer sevice

michael H. 
Rating:
1.0

Customer did not leave a comment.

Chanylla G. 
Rating:
3.0

Customer did not leave a comment.

GREGORY B. 
Rating:
3.0

Fuel gauge stuck/ maxed at Less than 3/4 tank. So received vehicle and upon returning tried to refuel 3/4 tank and ended up filling it up to full tank. Really not an issue for me but somebody else it could be a different story.

THEODORE S. 
Rating:
5.0

The location was wrong we call the 1800 number they gave us the right location to take the vehicle the people give them big thumbs up. Thanks lot .

Patricia L. 
Rating:
3.0

I would rather not comment on the drop off location.

Lisa K. 
Rating:
2.0

Unit was rented with lights out on it.

Adrienne W. 
Rating:
3.0

I returned my cargo van on Sunday, May 24. I did not realize I was supposed to go to the link and fill out all the information. I put the keys in the overnight box on Sunday. On Monday morning I called U-Haul because Rusty's was not open (Memorial Day). I explained to them what I did. They suggested going to the location and clicking the return location on my phone. I idid that this morning. However, because the keys were in the lock box, I was not able to get the best photos of what I needed to provide. I did the best I could considering. I do have a photo of the odometer I took before locking the vehicle . If I need to provide it, I can. Thank you for your help.

Scharlanne C. 
Rating:
3.0

Customer did not leave a comment.

William P. 
Rating:
3.0

Customer did not leave a comment.

Charles M. 
Rating:
3.0

Customer did not leave a comment.

Paul M. 
Rating:
4.0

Customer did not leave a comment.

Susan S. 
Rating:
3.0

Customer did not leave a comment.

Linda D. 
Rating:
5.0

Customer did not leave a comment.

Larry N. 
Rating:
5.0

Customer did not leave a comment.

william H. 
Rating:
3.0

The only reason it's no it looked dirty but no one was there because it was closed so not much I can say

Mary J. 
Rating:
1.0

If the equipment request isnt available notify the customer. Make the chat online easier to access via a cellphone. The self service mobile pickup is horrible!!!!

Takolya T. 
Rating:
5.0

Customer did not leave a comment.

Kimeshia J. 
Rating:
1.0

Provide a better customer service experience. A lot of your equipment looked like they needed new tires.

Tyler M. 
Rating:
4.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Best place to lease a truck!!!

judy W. 
Rating:
1.0

They made me pay 125. Then they took out ànother 84.will never use u again thank you

Teresa M. 
Rating:
5.0

Customer did not leave a comment.

LOREE F. 
Rating:
5.0

All went well

jack C. 
Rating:
3.0

I've never had a ‘clean' truck, no matter the location. I doubt any of the locations take the time to clean the interiors, the floors especially. Nothing against the operator of this location. He was very nice and business-like.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel S. 
Rating:
5.0

Book your reservation online. The site manager is professional and will get you in-and-out in no time. Will do business again!!

SHIH-FENG C. 
Rating:
5.0

Customer did not leave a comment.

Brandy R. 
Rating:
5.0

Very quick service and friendly.

Aaron C. 
Rating:
4.0

We dropped it off after hours. However I have used this place before and was honored to have this as a drop off place. Information given originally as a drop off site was 25 minutes from my ending location. I called the number on the contract for alternative sites. New Orleans answered the phone. However very sweet person she couldn't assist me. she transferred me to Tulsa. Although closer not ideal. The operator was very helpful and stay on the issue until we found an agreed upon location to drop of the vehicle. Over all a great experience

John B. 
Rating:
5.0

Customer did not leave a comment.

dan S. 
Rating:
2.0

This man is not a people person at all. Couldn't have cared if we rented there or not

Joseph N. 
Rating:
5.0

Great service!!!

judy W. 
Rating:
3.0

Trying to schedule a truck online was difficult. I do not recommend anyone to schedule online. My experience was extremely frustrating.

Tristan I. 
Rating:
3.0

Customer did not leave a comment.

Leigh T. 
Rating:
5.0

Friendly helpful fast service!

judy W. 
Rating:
3.0

Lack of immediate response and assistance from the business owner. After waiting to be assisted for a while, I had to walk around the building to find the owner of the business to assist me. He did not greet me or acknowledge that I had been waiting on him and he was smoking inside his office. Not using that location again for my U-Haul bookings in the future.

Oliver M. 
Rating:
4.0

If you have the patience to wait then you are good. It seems like Rusty is the only worker of the shop.

Mey B. 
Rating:
5.0

Customer did not leave a comment.

Darrell J. 
Rating:
5.0

Nothing that comes to mind everything went as planned.

Floyd S. 
Rating:
4.0

Nothing it was wonderful and Customer service was great

Chiquita S. 
Rating:
4.0

Just used the tow dolly the lone light had been spliced back together and the ramps had to be tied down they would pop out going down the road and to be charged another 30.00 after drop off the next day I'm not happy at all

Shawn W. 
Rating:
3.0

Man was very rude

Denise G. 
Rating:
2.0

I stepped in a giant hole behind the trailer and severely twisted my ankle.

Doug T. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
1.0

I have no words for the horrible service we received from UHaul in the Longview and Tyler, Texas area for our move. We were told many different things from different people we spoke with. I made a reservation for around $600 but due to your company changing the time and date my husband had to make a new reservation which made our payment over $1000. He put in a customer inquiry on why the price change. We are extremely unhappy with our service and will not hesitate to contact the media if this is not rectified. This move was because my husband is a part of the National Guard and getting deployed. If I could give your company a negative rating I would gladly do so.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Marlene M. 
Rating:
4.0

Customer did not leave a comment.

Bradley A. 
Rating:
4.0

I reserved a 20 foot truck online. When I went to pick it up at packrat storage, they told me they didnt have any trucks and didn't know why I was sent there. I called uhaul and she located a truck at a different location. We wait for an hour for the 2 nd location to open bc she set up the reservation for us. They open and they had already had it rented at 1:00, which we needed it for the whole day. So he called the third location and found a 26 foot truck, so we had to rush to that location to get the truck. Overall we lost about 2 hours of moving time and were extremely dissapointed with uhaul. I would recommend the location, but not uhaul.

Cristy W. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
2.0

Rusty's employee was very rude. I called the day before because we needed the truck longer than I could reserve it online and it seemed like I was an entire inconvenience to this man. If we could have found a uhaul somewhere else in town we would have. Hope to never have to use Rusty's uhaul again.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

William J. 
Rating:
5.0

Rusty is an honorable businessman. I would highly recommend.

judy W. 
Rating:
5.0

Perfect service! Thank you..

judy W. 
Rating:
5.0

Rusty was a pleasure to work with. He provided excellent customer service, and we appreciated all the assistance he provided us. The process went without a hitch and we were on our way in no time.

CYNTHIA F. 
Rating:
5.0

Customer did not leave a comment.

DENNIS H. 
No reviews have been submitted for this location.

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