Very pleasant guyronald O.
Customer Reviews for Sadler Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great job, clean truck.Jeffrey F.
Customer did not leave a comment.Robert S.
Saddlers Cleaned the truck off for me and has it warmed up and ready to go! Great service.Joseph A.
Customer did not leave a comment.Lauren S.
Customer did not leave a comment.ALEXIS B.
Customer did not leave a comment.Holly W.
Reimburse for gasoline over required return amount.Susan G.
Customer did not leave a comment.John J.
Customer did not leave a comment.karen T.
Customer did not leave a comment.Erin S.
Sonny was friendly and very accommodating. Thank goodnessRosalind L.
Customer did not leave a comment.connie B.
Customer did not leave a comment.William S.
My pick up location was changed at the last minute to this location over 45 minutes from where i lived. The truck was incredibly old and had no cruise control or modern amenities. When moving over 400 miles those things are important and should be known beforehand. Also was told I would have to do mobile check-in since this place didn't open until an hour after i requested to pick up the truck. It took 55 minutes to complete the mobile check-in, it was an extremely cumbersome process and I was overall very disappointedJeffry J.
The pick up was fine . The truck was in wrong location from reservation and thus very inconvenientRobert C.
Train the attendant better, he couldn't use the computer and had no BSN sense.Michael H.
Customer did not leave a comment.Samuel K.
Customer did not leave a comment.Danielle P.
This was not the location that I was to pick the truck up atlinda F.
Car dealer. Guy said I could have dropped off at a more convenient location. I took it to where the email instructed.jeffrey M.
Rented for 4 days and returned it in 3 days. No refund! I paid for four when I rented it, returned it in three. What's up with that?dale G.
Customer did not leave a comment.David N.
The box on the truck was dented and scratched up, the windshield wipers didnt work while the engine was running and it was raining during my move, the radio didnt work and the blower motor didnt work so I couldnt use the defrost. I would have returned it but had all of my help coming on a Saturday and my uhaul options in this area were very limited.Alex S.
Customer did not leave a comment.Carissa H.
Customer did not leave a comment.Dwarakeshwar B.
Customer did not leave a comment.Randall L.
Drop off was was smooth, the staff was helpful and friendly. However, yet again uhaul itself is to blame for more issues. The day before drop off, I spoke with a representative confirming drop off location and time. After I dropped off the equipment, I received an email later that day saying that I had missed my drop off time frame. After calling in to correct them, I was informed that they had me dropping off the equipment at an entirely different facility, despite my confirmation the day before. Just more problems caused by lazy record keeping and bad communication. I normally don't write bad reviews, but after spending nearly six hours on the phone or in person trying to rectify their mistakes, I felt the need to write this all out as a warning to others. The staff at their locations are fantastic, but corporate is incompetent and lazy. They made an already busy move into more of a hassle than they're worth. Only their local managers and employees are worth anything.ANDREW B.
The gentleman at this facility told me I could drop my truck off it any place that take u-haul. I later found out that it should have went to a different location. The original drop off location just called me and told me that he should have not told me that. I am afraid I will get charged for a wrong destination fee.Ronald W.
Can U-Haul not guarantee availability of pickup at the time requested? We were alarmed that our email confirmation stated a 4 PM pickup rather than the 11 AM we thought was agreed upon. The later time would have undone plans for our 225 mile trip and our helpers and driver. Fortunately, Nikki in the Reservation Management Dept (877-801-3484) was kind enough to tell me that our reserved truck was a local and that the previous renter most likely had returned it the day before. And indeed our truck was waiting for us! Please give Nikki a raise!Michael B.
Customer did not leave a comment.Lynn F.
Customer did not leave a comment.brian M.
Customer did not leave a comment.Dan P.
Customer did not leave a comment.Mike K.
First to get told that I could pick up my pre-registered truck at one location only to get sent to not one, but multiple locations till they finally got my rental available; however it was left on empty at before we could even load we had to have yet again another delay...gas in the rental. It was just an awful experience I pray I never have to do it again; however I will be choose another trucking company, because of my less than happy experience.Beth J.
Nothing Mr Sadler was super nice and friendly. easy pickup & return. No problems at all.THOMAS T.
Customer did not leave a comment.Ahmed Y.
Drop box was used for early return and is a very convenient item of U-Haul.debra N.
Pick up was great. New procedure for drop off was unsatisfactory. To require everyone to use a cell phone as a computer is unworkable - especially for the older generations who do not use the "smart phone" as their only means of communications.Philip B.
Customer did not leave a comment.Brian C.
Customer did not leave a comment.john O.
Great and quick customer service!!Lauren D.
Customer did not leave a comment.JOHN G.
Customer did not leave a comment.CYNTHIA C.
Was hard to find ithe store n Indiana, PABernice Y.
Customer did not leave a comment.Diane K.
Customer did not leave a comment.lanny K.
Customer did not leave a comment.Ed E.
I requested strollos in Northern Cambria.i had to drive 30 miles out of my way to pick up. I tried calling the number to confirm, but only got an answering machine.Melissa A A.
Tell the customers to go to a company that respects their customers and values the equipment they rent.Zachary K.
Ok, I would only recommend the location to a friend because the gentleman there was very helpful and accommodating. My experience with Uhaul itself was an absolute nightmare. Not one of the several "guarantees" was carried through. Wrong pickup time and place, wrong size truck that had cracker crumbs all over the floor, and no appliance dolly. If you plan to rent from them, keep your expectations very low or plan to be very disappointed.Kimberly H.
Everything went very well, no complains.cathy M.
We did an after hours drop. Everything seemed to go well!DAVID Y.
Customer did not leave a comment.Ronald S.
Very friendly.Patrick G.
Customer did not leave a comment.Thomas H.
No issues. Pleasant attitude. Very helpful.Alan B.
worker was very friendlyDoug B.
Truck was there and ready to go. Helpful, friendly, and courteous owner/operator.Matthew S.
This is not where we had been scheduled to drop the truck off, but as it turned out, it was next door to the storage facility where we unloaded. Sadler's kindly arranged to allow us to drop the truck off. This was so helpful.MERLYN C.
Customer did not leave a comment.Kathleen K.
I dropped the truck off when the office was closed so I did not interact with the personnel.MICHAEL A.
Saddlers did an excellent job and I would recommend them to anyone looking for a UhaulJason S.
Customer did not leave a comment.Janice E.
Customer did not leave a comment.MICHAEL A.
Very helpful and efficient service.Daniel B.
There was not a marked place indicating where to park the Uhaul.KELLY J.
Customer did not leave a comment.TODD V.
very pleased with this location and the owner, will be using it for the next two years'RONALD W.
Customer did not leave a comment.SHERRY K.
Too small of an area to maneuver large vehicles.Anthony P.
Customer did not leave a comment.MONICA R.
Customer did not leave a comment.NATHAN L.
Better experience than those at corporate centers.Robert W.
Was overcharged. Agent never returned my phone calls regarding the overcharge. Location was to open at 0930 hrs, and he rolled into the parking lot at 0935. Afterwards, it took him another 15 minutes to fire up his computer system. Unprofessional and unacceptable.JUSTIN O.
Customer did not leave a comment.HOLLY W.
Truck was dirty and we had to wait an extra 35 minutes after arriving at the pick up, becuz the "paperwork guy" wasn't there yet. Meanwhile our movers were waiting at the house and getting paid by the hour..jessica G.
My reservation was for 9:30 am . The guy was late, finally showing up at 9:45 with a Sheetz bag in his hand. Moving day is stressful enough without a 20 minute delay because some guy wanted breakfast.VICTOR V.
I called this location five times within two days to verify the required drop off date/time/location. I left three messages and received no call back. I unfortunately had to just leave the trailer in their parking lot, on the drop off date. hoping I had the right place. Customer service at this location was not available at all.DANIELLE F.
The service and attention we received was very good. There were only 2 O rings in the trailer, on opposite ends which made it difficult to secure our cargo. It would be helpful for the trailers to be checked before they are rented to ensure they are in good repair.Donna S.
Computer system access was working.JULIE K.
Customer did not leave a comment.RICK B.
The customer service I received on the 1 800 GO UHAUL phone line was awful and incompetent. I first called on Thursday to reserve a 15 ft truck the representative had me on hold for 45 minutes. I received a text message an hour later that the Uhaul I reserved was 2 hours away in another town. I then went online to change my preference and saved this change. Friday morning I look online at my reservation once again and see the pickup is still for Johnstown Pa not Indiana Pa. I called 1 800 GO UHAUL and spoke with a representative about the issue but he transfered me back to the main menu. I called a second time and was placed on hold for 15 minutes. The third time I called ... the representative transferred my call to Baltimore Maryland? The fourth time I called back and cancelled my initial reservation out of frustration with your incompetent customer service. Two hours later I called back and this time someone on your end listened to me. She said she would note the issues I had. Had the initial representative listened I would not have been so upset. PLEASE TRAIN YOUR EMPLOYEES HOW TO PROVIDE COMPLEE CUSTOMER SERVICE AND SUPPORT.Courtney H.
Customer did not leave a comment.Kathy D.
Customer did not leave a comment.Maureen W.
The wiring harness was corroded and turn signals were not working properly. The sale rep. , Sonny, was very friendly but equipment must be inspected to bring up to saftey standards. It would have been a simple inexpensive repair.Ron S.
Customer did not leave a comment.Justin B.
Customer did not leave a comment.Thomas D.
Very little space to park the trailer. Turned in a day early and was not refunded any money. Also rented from him a smaller truck for a shorter drive to unload furniture when found a home. He charged me double the estimated price.RONALD D.
Our reservation was given to somebody else that didn't have a reservation. Location had no other trucks and he didn't seem to care. Our move was delayed! Then I was referred to another location who charged me a 1 way amount $158. verses the $39.95. However, I called UHual Corporate office and was given ample credits back to my debit card. Thank goodness for Corporate!CAMIEL S.
This has nothing to do with Sadler Auto Sales but is for U-Haul itself. My initial move date was one week earlier(11-31-14). I was called the day before and told they had nothing for me under an hour out of my way, plus most of the offices in the pickup area were closed for the holiday. Why was my online request accepted if you were closed???? I lost the people who would have helped then, but could not on 12-6-14 and had to move in the rain. You delayed my move one week and was also told there was still no guarantee for the truck size being available for 12-6-14. These calls came from the regional office in Pittsburgh. If you can't make good, why be in the business?Richard A.
Great customer service and very friendly. Will definitely be using this location again.JULIE K.
Thank you so much Sadler's! The people there were so helpful and friendly. They had us in and out in a flash. Just a great customer service experience. And the breaks on the car transporter were awesome!bryan M.
Customer did not leave a comment.JAMES S.
Customer did not leave a comment.ARTHUR M.
The desk person was very helpful and kind.Wayne B.
Customer did not leave a comment.DARLENE T.
Customer did not leave a comment.EDWARD J.
Customer did not leave a comment.JUSTIN B.
Customer did not leave a comment.BRUCE D.