Customer Reviews for Sadler Auto Sales

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sadler Auto Sales

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John J. on

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karen T. on

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Erin S. on

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Rosalind L. on

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Sonny was friendly and very accommodating. Thank goodness

connie B. on

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William S. on

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Jeffry J. on

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My pick up location was changed at the last minute to this location over 45 minutes from where i lived. The truck was incredibly old and had no cruise control or modern amenities. When moving over 400 miles those things are important and should be known beforehand. Also was told I would have to do mobile check-in since this place didn't open until an hour after i requested to pick up the truck. It took 55 minutes to complete the mobile check-in, it was an extremely cumbersome process and I was overall very disappointed

Robert C. on

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The pick up was fine . The truck was in wrong location from reservation and thus very inconvenient

Michael H. on

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Train the attendant better, he couldn't use the computer and had no BSN sense.

Samuel K. on

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Danielle P. on

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linda F. on

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This was not the location that I was to pick the truck up at

jeffrey M. on

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Car dealer. Guy said I could have dropped off at a more convenient location. I took it to where the email instructed.

dale G. on

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Rented for 4 days and returned it in 3 days. No refund! I paid for four when I rented it, returned it in three. What's up with that?

David N. on

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Alex S. on

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The box on the truck was dented and scratched up, the windshield wipers didnt work while the engine was running and it was raining during my move, the radio didnt work and the blower motor didnt work so I couldnt use the defrost. I would have returned it but had all of my help coming on a Saturday and my uhaul options in this area were very limited.

Carissa H. on

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Dwarakeshwar B. on

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Randall L. on

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ANDREW B. on

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Drop off was was smooth, the staff was helpful and friendly. However, yet again uhaul itself is to blame for more issues. The day before drop off, I spoke with a representative confirming drop off location and time. After I dropped off the equipment, I received an email later that day saying that I had missed my drop off time frame. After calling in to correct them, I was informed that they had me dropping off the equipment at an entirely different facility, despite my confirmation the day before. Just more problems caused by lazy record keeping and bad communication. I normally don't write bad reviews, but after spending nearly six hours on the phone or in person trying to rectify their mistakes, I felt the need to write this all out as a warning to others. The staff at their locations are fantastic, but corporate is incompetent and lazy. They made an already busy move into more of a hassle than they're worth. Only their local managers and employees are worth anything.

Ronald W. on

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The gentleman at this facility told me I could drop my truck off it any place that take u-haul. I later found out that it should have went to a different location. The original drop off location just called me and told me that he should have not told me that. I am afraid I will get charged for a wrong destination fee.

Michael B. on

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Can U-Haul not guarantee availability of pickup at the time requested? We were alarmed that our email confirmation stated a 4 PM pickup rather than the 11 AM we thought was agreed upon. The later time would have undone plans for our 225 mile trip and our helpers and driver. Fortunately, Nikki in the Reservation Management Dept (877-801-3484) was kind enough to tell me that our reserved truck was a local and that the previous renter most likely had returned it the day before. And indeed our truck was waiting for us! Please give Nikki a raise!

Lynn F. on

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brian M. on

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Dan P. on

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Mike K. on

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Beth J. on

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First to get told that I could pick up my pre-registered truck at one location only to get sent to not one, but multiple locations till they finally got my rental available; however it was left on empty at before we could even load we had to have yet again another delay...gas in the rental. It was just an awful experience I pray I never have to do it again; however I will be choose another trucking company, because of my less than happy experience.

THOMAS T. on

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Nothing Mr Sadler was super nice and friendly. easy pickup & return. No problems at all.