Customer Reviews for Safeway Storage
(U-Haul Neighborhood Dealer)

712 reviews

5812 Hwy 52 N   Rochester, MN 55901

(507) 281-6374

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 4 pm
  • Sun: 11 am - 3 pm
Special Operating Hours
  • 12/24/2021 - 12/25/2021: Closed
  • 1/1/2022: Closed

Services at this Location:

Contact Us

(507) 281-6374

5812 Hwy 52 N
Rochester, MN 55901

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 4 pm
  • Sun: 11 am - 3 pm
Special Operating Hours
  • 12/24/2021 - 12/25/2021: Closed
  • 1/1/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Bruce G. 
Rating:
5.0

Customer did not leave a comment.

brian C. 
Rating:
5.0

I had a very good experience; the facility was secure and safe.

Beverly P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carla T. 
Rating:
5.0

I’ve used your facility twice now and both times were amazing. Thank you so much for taking care of customers and being awesome!

Christopher H.  |  Overall Experience 
Rating:
5.0

Good service and friendly.

RYAN K. 
Rating:
5.0

The staff at this location is absolutely amazing. Very friendly and very helpful. I am glad I chose this location for my storage needs.

Jason D.  |  Overall Experience 
Rating:
5.0

Give Devin a raise!!! Im usually used to being kind and giving the best service possible but today I felt outdone by Devin's fun and caring personality. That says a lot coming from me. I told him I'm never going to any other U-Haul In Rochester but this one and I'll be sure to recommend friends and family to go there. Also, I'm a realtor so definitely recommending my clients to use this location when the time comes. Thanks for such a good experience, my dad and I really enjoyed being treated so kindly and we hope others will have the same experience once they meet Devin!

Andre T. 
Rating:
5.0

Great customer service. Desk person was friendly and attentive on the phone and in-person.

Patty S. 
Rating:
5.0

Super friendly and helpful employees. Helped hookup and unhook trailer. Rare to find good customer service but this location has it!

matt S. 
Rating:
5.0

Grant and his team give awesome customer service!

Scott K. 
Rating:
5.0

Jeracho was excellent he was outstanding with how he took care of us !!

gail R. 
Rating:
5.0

Customer did not leave a comment.

ABDISALAM I. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
5.0

Customer did not leave a comment.

pete C. 
Rating:
5.0

We had a great experience and the gentleman who checked us out was very helpful and knowledgeable.

Grace L. 
Rating:
4.0

Guy who opened up was awesome. Very helpful, and knowledgeable on the trailer I rented. Great customer service!

MIKE S. 
Rating:
5.0

Customer did not leave a comment.

Scott K. 
Rating:
5.0

Customer did not leave a comment.

Baily W. 
Rating:
5.0

Excellent and personable customer service.

Scott K. 
Rating:
5.0

This van smelled like it had cattle in it. It was filthy.

Howard S. 
Rating:
5.0

We used the App to drop off, but the lot had spaces to easily park the trailer

Susan T. 
Rating:
5.0

It was raining and the trailer roof leaked. Some of my stuff got wet. Did not make me happy!

Ken D. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

They Gentlemen who helped me was driven and very helpful

Zach H. 
Rating:
5.0

Your employee seemed to love his job and spoke highly about your company. He helped me understand the operation of the trailer and gave me confidence in his experience with your equipment. I highly recomend him for a promotion or inservice award. Thanks for the help and I will plan to use equipment from U-Haul again.

tim S. 
Rating:
5.0

Nothing. The equipment was great, and the personnel were friendly, competent, efficient, and professional.

Christine H. 
Rating:
5.0

Customer did not leave a comment.

jim M. 
Rating:
2.0

When told about the bald tire on trailer they said it was fine. If it blows out just call uhaul an they would change it. Well the cords were showing. So we did call uhaul half way into our trip. Yes uhaul changed tire we had . To pay an they reimburse us but putv us 12 hours behind schedule. Uhaul did putbus up in hotel. Uhaul themselves did a good job taking care of us. This should uave never happen in the first place if tire was changed before we left. When we returned the trailer we were told he knew tire was bald but didnt have time to change it. He knew trailer was leaving sat morning make time to change tires an make sure trailers are ready to go. Very disappointing.

Robert K. 
Rating:
5.0

The facility is excellent and the staff was helpful when needed. I have recommended them in the past.

arlene h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrea W. 
Rating:
5.0

Nothing...service and equipment were exemplary. You were there when I needed you.

Rita R. 
Rating:
5.0

Nothing to improve. Everything was quick and easy. Very personable young man.

betty G. 
Rating:
5.0

Easy drop off with the app.

Chad E. 
Rating:
5.0

The customer service rep was extremely helpful and courteous. He's a good employee for your company and you should probably make sure he's adequately compensated. Your good ratings are all due to my experience with him.

Judith J. 
Rating:
4.0

Was supposed to pick this trailer up in St. Louis Park MN- guaranteed and then the day before the trailer was no longer available there and only option was to drive 1.5 hrs to Rochester, MN to pick up- not the experience I was expecting-

Patrick R. 
Rating:
4.0

Customer did not leave a comment.

Michelle L. 
Rating:
5.0

Customer did not leave a comment.

Beverly K. 
Rating:
5.0

Customer did not leave a comment.

Taylor C. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY S. 
Rating:
3.0

Had to drive 250 miles to pick up the rental trailer even though there are literally dozens of u-haul sites much closer.

Kent M. 
Rating:
5.0

Customer did not leave a comment.

Tiffany E. 
Rating:
5.0

Customer did not leave a comment.

Jarod L. 
Rating:
5.0

Great service and everything was just what I needed.

Mike O. 
Rating:
5.0

Very helpful.

Jim H. 
Rating:
5.0

Customer did not leave a comment.

TERRA S. 
Rating:
3.0

Nothing to do with this location, but finding out you have a trailer rental only hours before your scheduled pick up added a ton of unnecessary stress to the moving process. Not only that, when several calls to customer service were made and long periods on hold (45 minutes), customer service said someone from customer service would call me the day before my pick up to confirm? Overall… equipment was great and just what we needed but centralized customer service and the booking process has vast room for improvement.

Thomas J. 
Rating:
5.0

Customer did not leave a comment.

ELDON A. 
Rating:
3.0

The approval process is annoying. I don't understand why that can't be done before pickup time. Extremely frustrating during an already stressful time.

James L. 
Rating:
5.0

Customer did not leave a comment.

KAELA B. 
Rating:
5.0

Customer did not leave a comment.

Caitlyn M. 
Rating:
5.0

The young man working at Pick up location on Aug 6th was very helpful and very nice. He had a positive attitude and was polite.

Kathryn C. 
Rating:
3.0

Customer did not leave a comment.

pamela G. 
Rating:
5.0

Customer did not leave a comment.

Lorenzo C. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Great assistance getting everything set up and got me out on the road quickly

Scott L. 
Rating:
5.0

Customer did not leave a comment.

Josh F. 
Rating:
4.0

I had a great experience at the Safeway Storage U-Haul location. The staff (owners?) were really friendly and helpful and made sure we had everything we needed for our move.

Cecilia S. 
Rating:
5.0

Customer did not leave a comment.

Craig E. 
Rating:
5.0

This place was clean, helpful, friendly, and quick. I would use their services again.

Madeline S. 
Rating:
5.0

Customer did not leave a comment.

Patrick N. 
Rating:
4.0

The young man who assisted us with our reservation. I believe his name is Jerico. Was extremely helpful. His customer service skills were spot on. We have used u haul for other stuff and this by far was the most pleasant.

Theresa R. 
Rating:
4.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Scott T. 
Rating:
5.0

The trailer was pretty dirty on the inside but it wasn't an issue really. You need to do everything online and the site doesn't give much reference for the size of the trailer. It says the dimensions but I wish it would say 'food a king size mattress' or something. But other than that, it was a pretty good overall experience.

Brent G. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

More than 1 person working the desk

marcus P. 
Rating:
4.0

Customer did not leave a comment.

angela D. 
Rating:
2.0

Customer did not leave a comment.

Michele H. 
Rating:
5.0

Have all bags in stock.

Jim V. 
Rating:
5.0

The employee stayed a few minutes later to help us with drop off. We are very very grateful!

MILES F. 
Rating:
5.0

Nothing actually. Everthing explains it plus quick transaction and good customer service. Thank you.

Chee Y. 
Rating:
5.0

Customer did not leave a comment.

Duane B. 
Rating:
5.0

Customer did not leave a comment.

Quinn P. 
Rating:
2.0

I was charges for 2 dollys and blankets, none of which I received. The person working at this location said it would be corrected at drop off. He was not willing to reimburse me or correct issue.

Tina M. 
Rating:
5.0

It was quick, easy and no hassle. The staff was excellent, helpful and knowledgeable. I would definitely return to this location.

Debbie F. 
Rating:
1.0

At the last minute I was told I would have to pick up my rental truck at a totally different location than I reserved a week before and was guaranteed just earlier that day. about 2 hours from pick up,I was told I would have to pick u the rental approximately 15 miles from where I reserved it, which was within walking distance from my daughters house- who we were moving. Our helpers were to arrive later that day, and I had to rent an uber to pick up the truck. It made the day much more stressful. I've used UHaul before and never had this happen. I was very angry but it made no difference, the woman on the phone just kept repeating that I would have to pick it up at the location I did not request.

Susan H. 
Rating:
3.0

Only one person on duty on a Saturday. A lot of people move on Saturday, more help needed

loreen F. 
Rating:
5.0

Customer did not leave a comment.

LOUIS P. 
Rating:
4.0

Customer did not leave a comment.

Larry D. 
Rating:
5.0

The Safeway Storage location for U-Haul rentals is the fastest customer service I have ever had at a U-Haul, and very friendly. The van was almost brand new and very clean, too. And Safeway Storage let me leave my car in their parking lot for the day I had the rental van, which made things very convenient for me.

Mark H. 
Rating:
4.0

Using Uhaul's app and website to pick up my equipment outside of the operating hours for this location was an absokute nightmare. I tried to pick up my rental at 9 when I requested it. I couldnt get the website or app to allow me to pick it up until I finally got hold of someone on the customer service line qt 11am. They had to change my reservatiom to fix the issue, but I had already lost way too much time. An absolutely horrible experience usong the app and website

Austin P. 
Rating:
5.0

Customer did not leave a comment.

Kevin J. 
Rating:
3.0

Customer did not leave a comment.

Molly T. 
Rating:
5.0

Customer did not leave a comment.

Bill R. 
Rating:
4.0

I was not able to complete my pickup or my return online. Both times it said there was an error.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

kristin B. 
Rating:
4.0

They were very professional and courteous. The only problem (which was kind of my fault) was that I was required to return the vehicle with 1/2 tank of gas (i.e., the amount that was in the vehicle when I checked it out). At the gas station, as I willing filling the vehicle, I watched the needle on the gas gauge climb to approximately 1/2 and then stop moving. It didn't climb any higher for a minute. So, I took out the gas nozzle and started the engine, then the needle climbed to 3/4. So, I overfilled the gas and was told that I would not be reimbursed or credited for the extra amount I had put into the vehicle. After traveling across four states and 1,300 miles (and spending several hundred dollars on gas), it would have been nice to have that extra $40-50 put back onto my debit card. If anything, requiring all U-Haul vehicles to be returned with a full gas tank, would avoid these kinds of situations, altogether.

JAY H. 
Rating:
1.0

This is the 1st time I have ever had an issue with Uhaul. The cell phone pick up did not work, so I had to wait for staff to arrive before I could rent the truck. The truck had not been swept out, radio did not work and worst of all, only had 1/4 tank of gas. So while movers waited, I had to stop and gas up. I filled it all the way up not knowing how much I would use, and ended up returning it with a tank about 2/3rd full, so roughly $50 more than what was there originally. I asked Nick for some type of credit, but he did nothing to compensate for all the issues. I'll rent Uhaul again, but never from this location. Highly disappointed in the customer service.

Tamara H. 
Rating:
1.0

Customer did not leave a comment.

ariana S. 
Rating:
4.0

I sweated for 6 weeks because they told me I could have to drive 50-90 miles to pick up my truck. Even though I booked almost 2 months in advance. I finally found out 3 days before my move that the truck would be in town!

Cynthia L. 
Rating:
5.0

Great location and customer service from staff was the best I've ever encountered.

Freddie J. 
Rating:
2.0

The 26-foot truck I rented here was in desperate need of maintenance. The tires were bald. One was low. The wipers were in extremely bad shape. I bought new wipers for it and paid for them out of my own pocket. When I inquired about getting the low tire inflated, the employees here essentially told me to do it myself. (I paid for the roadside assistance, but it seemed like a bother when I brought it to their attention.) I was extremely worried that the truck wouldn't make it on a 1,200 mile trip. Luckily, it did. This is mostly a storage place. I wouldn't really go here for UHaul rental equipment.

Guillermo C. 
Rating:
5.0

Customer did not leave a comment.

Wes E. 
Rating:
4.0

Customer did not leave a comment.

Sharon E. 
Rating:
3.0

Rep. Talked of a discount for early return, but wasn't one. Talked of a military discount, but wasn't one. Put 6 days for the rental. But the return date was sooner than the time to drive, let alone the required fuel and rest stops, and time needed to load and unload.

PETER L. 
Rating:
5.0

Customer did not leave a comment.

hannah S. 
Rating:
5.0

Nick was great to work with.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
3.0

Customer did not leave a comment.

liyndon P. 
Rating:
5.0

Customer did not leave a comment.

Gabriel P. 
Rating:
4.0

Customer did not leave a comment.

Kayla K. 
Rating:
5.0

Customer did not leave a comment.

ATKINSON F. 
Rating:
3.0

Passenger front headlight is out.

Paul V. 
No reviews have been submitted for this location.

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