Location was 45 minutes away from original reserved location in Ottawa. It only had the one truck and 2 trailers. When we first showed up there was no one there, had to call and text to get someone to come. The truck was parked in front of what looked like boarded up buildings. Employees were courteous and nice, but the office was a mess. I can understand it is a small location, but the office could have been clean and tidy. When we were told of the location we did not know where it was until we put it in the GPS. I think customer service should have informed us of the distance and offered options such as what truck was available closer.Robert V.
Customer Reviews for Saintil Motors & Auto Tires
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.David W.
Customer did not leave a comment.Marie C.
The person who served me was so kind and helpful. Very pleasedJulie S.
Customer did not leave a comment.Luc B.
Small yard cluttered.RICHARD B.
They are very helpful this couple who own the place Thank yoularane B.
Customer did not leave a comment.Darren L.
Great service by the Santilil group, very helpfulAndre R.
Customer did not leave a comment.Sandra K.
Customer did not leave a comment.Sherry F.
Customer did not leave a comment.Tyler C.
Everything was goodYasser Z.
No body was available to give me a rental contract, appliance dolly that was reserved was not available, I left with a truck with no contract and I had to send my sms my driver license and credit card because the location didn't had any way to write down my informationOlivier R.
Customer did not leave a comment.Gina E.
For me it was all great nothing to improve thanksMichel B.
I had to go 7 hours away to get a truck and trailer and when I got where I was supposed to pick up the truck and trailer I had to go to 3 different location and had to pay 2000 dollars more than I was quoted. The overall experience was a shit show the start. Also the trailer lights did not work and had to repair them myself as the person at the U-Haul location had no idea how to do it.Jim A.
Customer did not leave a comment.MAzen H.
Customer did not leave a comment.Yvan B.
Change itâ€¦.sorry, but it was a ghost town.Richard S.
Customer did not leave a comment.steven S.
They should know what they are doing Got overcharged as they charged for insurance when I clearly said no. Never took my payment when I was there waited till I leftEric A.
Customer did not leave a comment.Leeann D.
Friendly service, catered to all my needs.Rose P.
Gas light was on so it was pretty much empty. Engine light was onValerie B.
Customer did not leave a comment.Victoria L.
So easy! Do recommendRoxanne L.
First off I've been renting from uhaul for approximately 36 years and it has never been a pleasant experience, from the broken trucks to the trucks not being available for rental after driving 40 minutes to pick one up.The location was a mess, I wasn't even sure if it really was a uhaul. I had to wait an hour or more to drop the truck off as per uhaul toll free suggestion. It's been 3 months and I still have not received the deposit back and then I'm told oday via email I can expect to wait an additional 4 to 6 weeks for a cheque to arrive. This is ridiculous, I called and complained and was given $40 which I will never see based on past promises made. I have been promised 3 times prior to this and never saw one promise come through.Angela S.
Customer did not leave a comment.J D.
They were ready for me and helped me out when I needed to clean my hitch receiver.Gerhard W.
Customer did not leave a comment.Sylvio L.
Customer did not leave a comment.Jeremy B.
Customer did not leave a comment.Kevin S.
Everything was perfect and very friendly people I would definitely recommend this place.ginette B.
Customer did not leave a comment.YVANLEO-PAUL G.
Excellent serviceRob D.
Was pleased with my experience so far. Owner of location was very nice and patient with me had a little issue with the truck because I initially was suppose to rent the 20 foot but ended up with 26feet truck. But all the same they very very polite and took his time to make sure I was ok with the rental.loretta S.
the person was very slow it took him long time (an hour)to connect the trailer to my truck one side of the trailer belts were rusty and hard to be used when i drop off there was no body in this deserted place to get a receipt to know what was my bill , left the trailer there and was overcharged probably i red a bill for 142.27 for one day? please send me a readable bill and explanation thank youYoussef S.
Customer did not leave a comment.Ghazi G.
Customer did not leave a comment.Soud A.
Customer did not leave a comment.loretta S.
The owner was not there when I arrived at 9am for pickup and when I called, he said he was on his way. I hooked up the trailer and waited. At 10am with no one still there, I called the head office number and was helped by phone with the contract so that I could leave. Upon returning, I was not provided with an apology or anything. The location is terribly maintained with junk everywhere and despite it being closest to my house for a future rental, I will go out of my way to avoid it.Steve D.
No internet , guy had to call three different people to get the u haul I had reserved online . To take payment . Took an hour ..and my info went to three different random people over the phone . apparently u haul system was acting up. Can't hold it all against the location but was brutal to sit there for something that should be 10 minutes.Cole L.
Location was Ok as it was just a drop off.Denis B.
Customer did not leave a comment.Denis V.
she messed up on the bill she calls the manager she give me the bill, that was fine, look in my bank account oops, they charge me for a drop oof, that was supposed to be 65 then came at 196 for a day for 75 k, sorry uhaul you fail for me! ho, they refund 51.95.michelle S.
Customer did not leave a comment.loretta S.