Great location, great service!
Doran F
Customer Reviews for Salmon River Sales LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were VERY nice and VERY helpful. I didn't have my phone and was unable to check my truck back in when I dropped it off. I called in the morning and they had taken care of it for me. They even watched the video of me returning iton time. So I wouldn't charged for it being checked back in "late".
Sue BI just dropped the truck off and put the key in the Dropbox have the ck engine light cked
Paul TVery unhappy. The Oswego location did not have these U-Haul that we ordered. So we had to drive all the way to the Pask Guy location. And when we got there, it took forever to get the U-Haul. They told us that we would be getting a different Mileage amount to compensate for it and that they would not charge us a late fee if we wanted to keep it longer. They did not keep their word on either of those things and I do not appreciate the dishonesty. We ended up dropping off the U-Haul 10 minutes later than we were supposed to, and they still charge us for a full day and they did not keep their word on the mileage amount. I do not think we will ever be using U-Haul again.
Benjamin HWhen people call for price tell them the the right price so there is a surprise when the price is higher
joe cThe representative was very polite and the rental was fast and accurate.
Steven MYour app is not very user friendly. It is very slow and not very convenient.
SHAWN CI was not able to self check in the return of the trailer. It’s in a rural area and I have no internet access. I sent an email with a picture of the trailer. There was no one there as they close at 3:00 on Saturdays.
PATRICKJAMES MVery fast and awesome service!
Reginald VThe service at the original location on East Ave, Oswego Ny was horrendous. Because of that experience with check in on the internet & no one available in person, we will most likely not use nor recommend U-haul again. However, the dealer in Pulaski, NY was very accommodating to helping us out in a difficult situation.
JOHN EVery friendly and made the process super easy. I rented a car dolly the week before from them too. They made pick up and drop off so easy. Will definitely rent again if need through them
Thomas RTHE BEGINING GAS WAS 3/4 THE MAN SAID IT WAS 3/8 SO HE CHARGED ME 37.80 FOR A 8TH OF A TANK SO I WAS NOT HAPPY I FILLED IT TO THE SPOT I KNOW THE GAS GAGE WAS WHEN I PICKED IT UP BUT, THE MAN AT THE DROP OFF SPOT SAID IT WAS 3/8 AND I FILLED IT TO 3/4 THE PAPER WITH THE BEGINING WAS UNREADABLE SO I PAYED THE 37.80
TOM CI only saw the outside of the building and the parking area, and that was acceptable, so I can't comment on the condition of the office. as far as the personnel being helpful - there was someone there when I dropped off the truck even though there wasn't supposed to be. However whoever it was basically shut the door in my face when I got out of the truck. Maybe that person couldn't have helped me anyway but he/she could have at least said that. I would recommend the location - again - because it is convenient.
Susan KThat size of trailer really needs to have a tongue jack
Rich NI was going to be late for my pickup and called this location and let them know. The individual I talked to said there was no problem. When I got done with my appointment I had a message on my phone that my contract had been cancelled. This was through another location in the Syracuse area. This required me to make an additional call to redo the contract.
Gregory TDid not receive a dolly but it was in the contract. Did not know it was in the contract. Never received the dolly and was given a hard time about it at the turn in.
Katherine LThankful for this site here, as other locations would have added a couple hours to my round trip move.
David PNo one was there to help.
Robert NI was treated very well. Thanks.
Dewayne FThe salsa rep was very nice very good at what he dose truck was awsome used to tow a log splitter
Joshua LNot a complaint, just noticed my phone number is wrong. Service was excellent
william tThey are very accommodating. Helped with hook-up made sure all lights worked. I have been using their u-haul for 4 years and i will continue to. Thank you
JANET MThe cab of the trucks floor could of been cleaned up a little better.
Lisa RThe problems we had was not with the location it was with your online pickup/return application as well as other issues. Such as driving 35 miles to pick up the vehicle which was not there. Then having to go to a location 8 miles from our home to pick up a vehicle half the size we wanted.
FRANCISA PEasy drop off
Brian MCouldn't have been easier or more friendly, yet professional. Thank you!!
Linda DExcellent
William BVery helpful, friendly people.
Anthony MNothing , Procedures are good.
TERRYLEE AThere was no one available, it was closed.
Doreen L