Great service and friendly good people at this UHAUL Dealer!!
John Z
Customer Reviews for Samarthay 108 LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The best agent in your system I rent frequently NOLA to Fla. The on-line program does not list this location for drop off. This is by far the best functioning location.
Steve GGreat experience everything was prefect
Clifton MRosa was great and they had Great customer service. I rented from out of state and they made the whole transaction very easy on me! I would highly recommend this location.
shawn kRosa was very friendly and helpful with my trailer rental. I would definitely use this location again.
Lorraine MVery pleasant experience....change nothing
Earl MI forget her name but shes super sweet, friendly!
Veronica Heverything was fine
WILLIAM WVery happy with service.
JEFFREY WExcellent service from this location.
Rachel BConvenient and easy thanks
JUSTIN KRosa is the best in the state Give her a raise
Brandon ERenting from this location this past weekend was amazing!! She was very nice, and patient with me (I had about 100 questions lol, because I've never rented from Uhaul before.) The contract process was simple and quick, she explained everything step by step to me. And when I was taken out to see the truck before leaving, I said that I was feeling very intimidated/ nervous because I'd never driven a truck so big. They made sure I knew how to operate everything inside the truck, where to fill the gas, and walked me through on how to put the ramp down and lock everything back up, and made sure I was comfortable and confident with everything. The idea of moving in general was really stressful for me, and she also helped with positive encouragement, while making sure I had everything I needed to be successful. The truck return was equally easy, and quick. I will 1000% recommend them to anyone wanting a Uhaul truck, and I'll also be back in the future if I do. Thanks So Much all of your help!!!
Angela LVery good customer service, helpful & friendly
David BExceptional service, helpful, informative, and patient with changes made in the travel plans. Awesome personal
ron wEvery time I have dropped anything off at this location the have been the very best to deal with fast and top notch service . Couldn’t ask for better service
CHRISTOPHER BVery friendly and helpful. Answers the phone even after hours.
Steve GFriendly and helpful. Truck needed was in stock and ready
john MThis location has above and beyond customer service. I was in need of a 20-ft truck rental and the lady Rosa went and picked it up from another location just to make sure my rental went smooth. This is the only location I will ever rent from. All her equipment is always sanitized and clean I highly recommend this location to everyone. She always goes out of her way to make sure All her customers are happy before they leave.
SHERRY WThis site where we picked up and also called was amazing. Everyone was friendly and so helpful. Ten out of ten stars
KEITH DWholesome and amazing service. If I ever need to rent a truck or trailer this is the first place I'm coming back to.
WILLIAM HWonderful , Friendly. great rates. Will use them again.
Chris ORosa was amazing!! Everything was smooth. Will definitely use this location again!!
Mark GWe rent U-Haul trucks often for personal and business use. This location is convenient, well-stocked, and Rosa is incredibly helpful and knowledgeable.
MANUEL RRosa is the best
Brett JGreat customer service
MIOSOTYS JRosa was five stars across the board. Very welcoming very professional guided me in every direction that I needed to make this a very smooth and safe move. The U-Haul was very much cleaned as well as the office area. I recommend everyone to come to this location. This is the best customer service that anyone can ever receive from a female running it 7 days a week by herself. Thank you Rosa for all your hard work and all your professionalism
SHERRY WLove it here! Definitely will use again <3
Jennifer HNothing
SHERRY WNothing, the rental went well. Easiest thing I’ve ever done. I called and women on phone was super nice! She promised to hold me a 15’ truck for a Sunday ( which by the way the only u haul open on a Sunday, which I can’t understand why everyone else isn’t open, when most people move on weekends!). Picked up truck, office was clean, all employees were very friendly, truck was clean, truck ran good, return of truck was also easy. A VERY PLEASANT AND PLEASURABLE EXPERIENCE! Moving is hard enough and they made this so EASY!!! THANK YOU!
ALICE DRosa put the customer first as a customer used to be treated. She was attentive and listened to our needs. This is my 3 or fourth time renting from her. Will return when I need a UHAUL.
JAMES HRosa was extremely helpful in getting me checked in with a U-Haul so I could move. She explained everything to me very well and helped me with exactly what I needed. Highly recommend this location if you’re in need of U-Haul equipment.!!!!!
MELISSA SThis place is great. They focus completely on customer service. Did not disappoint.
david eRosa was very helpful and accommodating. She clearly explained the rental contract and safety measures when trailering. The trailer was clean, tires inflated correctly, and the trailer hitch and wiring were all in good order. I would definitely use this location again.
DOUGLAS HSee last comment
WILLIAM CAmazing service. Absolutely phenomenal help! 100% would use again if needed. Thank you all of your help and courtesy!
KAYLA GAll good
DANIEL MAll good
DANIEL MExcellent Customer service can't improve.
MARGARET MService was great
LLOYD FThe motorcycle trailer pulled straight and true with no problems. Well built, heavy duty and sturdy.
DAVID AVery nice people
DANIEL BI rent uhaul trailers occasionally. This location has great trailers. The tow chains have clips. Staff can use a lift to help weaker people attach the trailer. Probably the best uhaul location in the area.
LEVON MEverything was great.
MICHAEL BThe new owner, as well as her employees were definitely a big help and exactly how to do it and was very professional about all of it. They have me in and out in no time… definitely go back again when needed
JOSE RRosa was great and really helpful during the whole process.
Angela KThe perfect employee don't change anything. Give her a raise
neil fI couldn’t ask for a better experience with U-Haul. I was greeted by an amazing woman (Rosa) greeted with a smile . Rosa was very professional explained everything extremely well . I wish I had an experience like this at every rental company. Big thumbs up to U-Haul. Thank you Rosa . David Faris
David FRosa is such a help. This is my second time renting at this location though we have lots of other locations. My rental was a last minute thought trying to squeeze a vehicle move into my already full day. Rosa got me hooked up, checked out and on my way in a matter of minutes. Thanks for the help and excellent service.
DEBORAH Tall good
MICHAEL CThe friendly, knowledgeable and helpful customer service I received from Rosa Noriega was way beyond my expectations. While I had made a reservation online, Ms Noriega spent time with me to review my moving requirements. As a result I was able to go from a 20 ft to a 15 ft truck, saving me money, and, for me, easier to handle. I was also able to save more money by not have to rent car hauler. Since my destination was only 70 miles away, she recommended booking a local rental instead of one-way, leaving my vehicle at this U-Haul location, and returning the truck back to this location. I really appreciated her advice and the savings I realized from it. I highly recommend this U-Haul location and Ms. Noriega.
FRANK NEasy and smooth transaction. The office was well managed and efficient and the yard man was on top of everything and was very polite and personable. Great experience!
FLOYD MRosa was a pleasure to work with and so the following is not a reflection on her. When an auto transport is being rented, U-Haul agents should be able to do more than just refer the renter to the instruction on the fender of the auto transport. Specifically, agents should be able to assist with strapping in the car or at least be able to say whether the car is property loaded. In addition, when I made the reservation on 1/18, I selected a specific drop off location convenient to me. When I picked up the truck and auto transport on 1/22, I was advised that the chosen location isn't available for drop off. When I received the e-mailed receipt, my originally chosen drop location was showing. This is good of course, but the confusion was available. On both of these fronts, I think U-Haul and can much better.
DANIEL BRosa was an amazing help. She knew the U-Haul procedure very well and told us all of the options that were available to us. Her recommendations made the process smooth and easy. The service couldn't have been better, very satisfied with her assistance.
PHOENIX SI had a great experience here with this uhaul location pick up was very easy I was able to drop off easily to and Mrs rosa was such a great help during this process and made everything so much easier I would definitely recommend this location 100% percent I'll use it again if I ever need to rosa is the nicest and sweetest lady there please go and check her out won't be disappointed
jason bStaff was very friendly and helpful. A great experience in renting. I will absolutely be back!
MICHAEL SThis was undoubtedly my worst experience with U-Haul, and I rent b/w 8-10 trucks a year. Rosa Noriega needs a course in customer satisfaction. I had a truck reserved for 1145am on Sunday 1/18. I was in the turn lane less than 1/4 mile away from the location at 11:46am, and watched her vehicle pull out of the parking lot. I wasn't terribly concerned, since I had set the rental up as a TruckShare 24/7 rental, and was expecting the keys to be in the lock box. After 10 minutes of checking in and submitting my info to the app, when I got to the screen I was expecting to see the lockbox code, it told me I needed to go inside to get my key. Go inside a place that closed 15 minutes before the closing time advertised on your website and posted on the door. I immediately called in to the 800 number. Apparently my call was logged at 12:00:28. While I have MULTIPLE COMPLAINTS ABOUT HOW CORPORATE HANDLED THE ISSUE - including being hung up on 3 times, and never yet (even now, 48 hours later) received a call back from the representative I had been speaking with, nor a supervisor as I had requested. What has me truly irate - is when I went in on Monday morning at 930am to get the key from Ms. Noriega...not only was she not in ANY way apologetic, rather, she was confrontational, argumentative, and dismissive...going to the extreme of saying "You can go somewhere else if you like," completely ignoring/arguing with me that I had already been charged for the rental "It's not a charge, it's only a hold". Then, she called in to corporate and found out that the truck TT1013 had indeed been dispatched to me - without keys - the day prior (which means that I indeed was being charged). Corporate informed her that she was to just give me the keys. For 18 months, this location was named "Signsfast" and I never once had any sort of problem or issue. In the three times of renting since the business changed to "Samarthay", twice I have had issues. Why do I continue to rent from this location? Because they are the only ones in my area with Sunday hours.`I would love to hear from a U-Haul representative about this, but given the track record of corporate following up on issues, I highly doubt that I will actually receive a response.
CHARLES NExcellent service!!!
DEBRA AEverything was great. Thank You!
Eugene MLovely knowledgeable personnel
BRIAN DVery nice U-Haul location, Rosa found time to facilitate pickup of equipment early and provided additional savings.
ARTHUR CI’ve rented or returned trailers to this location on several occasions and have always had a great experience. This is not the closest UHaul to my home but it’s worth the drive. The staff has been easy to work with and very accommodating. I would definitely recommend them to a friend.
MICHAEL L