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Adam W.
Customer Reviews for Sams Mail Call
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All trailers should have jacks. If you load it you can't disconnect it with out having a Jack to pick it up off the hitch
Nick T.Everything and everyone at this location is wonderful!!! We have had to rent last minute a few times and Katie Rice always goes above and beyond to help us. I now live way on the other side of town from this location but will always use this location in the future.
elizabeth B.Vehicle that we rented had a warning light the entire time - and it showed. Relly rough idling, downshifting on an incline, and it was unusually loud. The kicker was driving in the evening and the headlights were so dim they were almost useless. I would still rent from you again but might reject the truck if it is sketchy again.
Michael S.Very friendly and super helpful.
CRYSTAL H.The gentleman that took care of us was professional, courteous, and friendly
Shelly H.Try harder to make customers realize to buy insurance. Do all inspections ahead of time . Thanks for the lesson.
Deborah R.Great service
Anthony M.It's not a convenient place to pick up and especially return trailers
Roger P.Open earlier
Christopher I.great customer service thank you
Rebecca D.None
Sylvia C.Kid that was helping me was awesome. I've rented twice from here and it was smooth each time.
Matthew J.Nothing really. The office space is small, but the equipment was great.
Sylvia C.Nothing
Jeffrey J.Great customer awareness. Busy morning lots of people. But everyone made sure to thank me for waiting and were very polite. This is a quick spot to drop off no hassle.
harold S.Moving can be daunting, but Louie, Katy, and Josh eased some of the tension. I've rented trucks from them in the past; as always, they are friendly and very professional. My wife and I appreciate each of them. Thank you again. Ken
ken L.Good location. Representatives were prompt. My only issue was that the gas tank was not full. So to return it with the same amount of fuel was difficult. The gas gauge is not accurate until about a 1/2 mile of driving. I ended up over filling the tank which took the cost of renting higher than it should have been.
Wilfredo C.People who worked here were unbelievably rude. The whole situation was horrible and unprofessional. Would not recommend this location to anyone
Sierra C.I had a reservation number for a different location. I went to that location - and didn't see a UHaul sign (it was a paper store). I had my Uber driver take me to a different location (that I used before) and luckily they had a truck for me to use that day. We called the other store - and they said they did not have a reservation for me that day - but yet I had a reservation number. The guys at the location where I used the truck from were terrific to work with. Thanks. Mike.
Michael M.The rental process was great! Very easy The counter person was very pleasant ! She was very knowledgeable about the process. She made the process a pleasure. I would definitely recommend this location
Robert V.You need to purge your account list namely locations that no longer exist.1621railroad Clovis California. I lost an hour looking for it. Fortunately I remembered my pleasant experience with the Shaw avenue location and was able to complete my hauling needs.
David D.The employees at this location have always been extra helpful and accommodating. We appreciate them!
Rita J.Great Service
Alonzo O.Customer service was exceptional. I was running late and Jose stayed late for a few minutes for me. The need for the truck was dire and it would have been a major inconvenience to not have had it when I needed it. That was greatly appreciated.
Marcus V.The guy who helped me was rude
Kushal K.Just make sure the Truck has some gas. The one I rented was near empty. Other than that, great Customer service!
Cibele N.My neighbor's U-Haul on Shaw and Willow the employees are very professional and my U-Haul is returned late and they don't call and harass you everyday I still have the U-Haul at my house today
Steven I.Great service, very accommodating
Leticia S.All perfect
Ashot Y.Computers at this location seemed to have quite a bit of problems in various states of software issues.
David T.It was not clear where the actual office was since many of the vehicles were actually parked in front of another store. The trailers should provide different options to connect to. This caused a short and caused issues. I was told I would be getting an email receipt, but I don't think I ever received it.
Daniel G.People were very friendly and helpful.
DEBORAH V.Nothing.
Corina M.The lady working in there today was awesome much better that the guys I dealt with previously. You should keep her around and give her a raise
ARA P.When first going it's hard to know where exactly to go. We just looked for other uhauls and tried to figure it out on the app what to do. Plus the name of the store doesn't match the description and the sign outside is super small so it doesn't stand out.
Emilio R.Service was excellent, cannot improve on excellence
david R.Customer service was awesome. Thank you so much
marcelino P.N/A
Frank C.Very good staff
Genaro M.Great customer service here. Thanks.
Russell H.Have a bigger place for trailers and give a Receipt sooner
Dustin W.Best Uhaul rental in town
alonzo O.When we arrived for our mobile pick up the truck was not present. It was parked in a back lot where customers do not go. Once we got the truck, the fuel tank was empty and there was a padlock on the cargo door for which we had no key. We wanted to use mobile pick up in order to get the truck early, before the store opened. Instead, not only did we have to wait for the store to open in order to find the truck, but we had to keep going back in and waiting in line to fix issues that should not have happened in the first place. We were delayed for over an hour from our pick up time.
Andrew O.This place is the bomb. They have everything you need and the service is awesome. Very helpful.
michael B.Everyone was friendly and helpful . I would highly recommend this site for future rentals! Thank you all !
dennis D.Excellent!! Professional. Friendly and knowledgeable. Thank You. I appreciate each and everyone of you.
Norma J.Car carrier trailer. Worked perfectly and tracked behind my truck steady with no side to side sway. All good. Mike
MICHAEL H.Cory ?? I think that is his name He was great and kind
Pauline F.Used these guys several times…always so kind and helpful, thank you to them!!
Rita J.Excellent customer service . I would definitely be a return customer. Thank you
Jovonna A.An excellent experience in this location. I was looking for u haul just to move my bed to my new location Luis is great person to talk too. He gives me an option to make my moving easy, thank you Luis. I would recommend this location to anybody who is looking for a UHaul.
juliette M.My car was hit in your parking lot. Now I have to borrow money to repair the damages. Saddens me you or your employees could not provide me with a video clip for Clovis PD.
terrie L.Need better signage, more space for rentals. Staff are very professional and helpful.
Mario S.Customer service was excellent. Both employees that assisted me were very polite, extremely helpful and explained everything to me thoroughly.
Cesar L.Employees were great for both the pick up and drop off. Would have no problem recommending to friends and family
Jeffrey V.The truck was a little smelly, but everything else was great.
Francisco S.Great attendants.
ian J.The uhaul associate who helped me was very professional in explaining the towing and proper use of the equipment. Great job by the representative
JESSE A.The rep was very nice. I didn't get his name. Red hair, facial hair? Very friendly and helpful.
Jacquelyn F.Convenient Location Friendly Professional Staff
Norma J.Great costumer service at rhis location, 10 out of 10 Very knowledgeable, quick and friendly
Vicki B.Great help. Friendly
jack B.