Customer Reviews for Sams Mail Call

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sams Mail Call

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JAMES MARTIN R.
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Friendly, fast, professional.

Dawn S.
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I rented a utility dolly and was told I could use some furniture pads. Neither were in the truck so I had to go back to get them. I only drove about 10 miles and was told I drive 23 miles. I didn't take a picture of the ending odometer for proof. I ended up paying more instead of getting a refund for mileage. I also forgot to return all the furniture pads. My daughter was called and was talked to very rudely. I returned the pads the next day. I will not rent from this location again or recommend to anyone.

Marcus M.
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I had such a great experience here, it was organized and fast, will come back if I need to!

WINSTON S.
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Customer did not leave a comment.

LEONARD R.
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Great customer service I'll pick up and Drop off

Juan J C.
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A little more coordination between staff. Returned vehicle and keys at 8:30 am, then received a call around 11:00 am asking when I planned to return the vehicle.

Daniel G.
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Customer did not leave a comment.

Alvaro V.
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More information about returning afterhours

Leonard R.
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A sign to said where to get keys

Scott B.
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You guys are the best, and it really shows. Only thing I would change is having more trucks available.

Michael H.
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Ben has good customer service.

Jessica S.
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Nothing. Customer service was excellent.

Thomas B.
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Need to work on the return process. It couldn't locate me so I had to check in inside and it made me 6 minutes late and charged an extra day.

Brian D.
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Customer did not leave a comment.

tong V.
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Truck had to be cleaned just briefly but we appreciate that.

Hugh L.
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Polite, easy pick-up and return. Thanks!

Jorge L.
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Customer did not leave a comment.

Kelly H.
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Customer did not leave a comment.

Patricia V.
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Attitude adjustment with your staff. I was so insulted by one of your staff when returning equipment. Practically accused me of stealing one of the blankets. Didn't appreciate his whispering with another staff member . Won't be back and will tell others to not go here!!!

Robert P.
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Customer did not leave a comment.

Justin B.
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Customer did not leave a comment.

Gary D.
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Customer did not leave a comment.

Adalberto R.
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Customer did not leave a comment.

Marietta O.
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Staff are always friendly and willing to answer all my questions. Truck are super clean. Will definitely be back when I need another truck

Philip P.
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Customer did not leave a comment.

Michelle M.
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Had a wonderful experience in a most stressful time. Thank you so much.

Lennox Y.
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Customer did not leave a comment.

Jason L.
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Customer did not leave a comment.

Tracee P.
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Customer did not leave a comment.

Caressa B.
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Ineffective cleaning.

Kariane C.
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Customer did not leave a comment.

Larry G.
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Customer did not leave a comment.

Timothy A.
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Customer did not leave a comment.

GARRETT S.
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Customer did not leave a comment.

keith F.
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Everyone and everything was perfect!! Evacuated from Creek Fire, . Thanks for all your help!!

Obada A.
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Customer did not leave a comment.

Dylan D.
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Both employees from this location from when I picked up and also when I dropped off were very friendly. The first person I met was very straight to the point but very accommodating and overall really thorough when it came to arranging everything and also with any questions I had and even ones I didn't know. When I dropped off, the guy who helped out was quite personable and we actually had a nice conversation on the way over to check the vehicle. I believe these two people really did their jobs well and I found they're effort respectable. With they're help my experience with Uhaul on this occasion was great

Leon T.
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Customer did not leave a comment.

RAMON M.
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Good service

Kevin C.
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Service at this location was excellent - I dont expect this level of efficiency, good communication, and customer service from a truck rental place. A pleasure to do business with!!

Karina P.
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Customer service was awesome. The guy who helped me went above and BEYOND for me. I truly appreciate that. I would recommend this place to anyone. I've been here for notary purposes as well and the service was just as good! I love them!!!

jesus M.
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Awsome service at this perticular UHual.

Patricia M.
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Great customer service

Guy N.
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Customer did not leave a comment.

Irma B.
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Nothing, Ben was awsome, professional, knowledgeable and friendly. Thanks Ben

Ariel R.
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None because the person was helpful and fast

Clay M.
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The guys that helped me hook-up the trailer and get me checked in were very helpful and efficient. The process for picking up and dropping off the equipment was super easy. The also have a great selection and inventory of equipment available.

Pamela A.
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Customer did not leave a comment.

David L.
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The return was easy. UHaul app is easy to use.

Karyn R.
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Customer did not leave a comment.

Michael A.
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Customer did not leave a comment.

Sean S.
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Customer did not leave a comment.

Delbert E.
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Ben and Chris bent over backwards to make sure that my wife and I were well taken care of. By far the best U-Haul experience we have ever received. Five Stars... Del

JARID H.
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Customer did not leave a comment.

John W.
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Personnel at this location were very personable and efficient. Good customer service. Again, U Haul changed our pick of drop off location to meet someone else's needs, so not as convenient, but not Sams Mail Call fault Getting tired of our pick of locations being changed to meet other's need and inconveniencing us. Just adding extra miles isn't always the answer.

Robin R.
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Customer did not leave a comment.

Daryl A.
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Customer did not leave a comment.

Brian L.
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Great customer service

Ricky E.
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Ben is awesome. He was the first U Haul associate in many years to tell me about the fuel chart showing how many gallons on fuel I needed to add before turning tin the vehicle. And he is super friendly and helpful.

Lisa S.
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Overall customer service was great. The after hours drop off was a bit frustrating. It took me over 20 minutes In the 102 degree weather to try the steps to self check out because of the location settings I was unable to proceed and didn't want to pay the extra $20 to have the location check the truck out the next day. I was fortunate enough to get a hold of a CSR on the phone (another 10 minutes) who gladly helped me check out over the phone.

Duane G.
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Customer did not leave a comment.

Esmeralda D.
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Customer did not leave a comment.

Lillian F.
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Customer did not leave a comment.

Elizabeth P.
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Customer did not leave a comment.

Linda H.
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The young gentleman was so courteous and helpful. Not very often do you get excellent assistance from a young person.

Henrique S.
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The best customer service!!!

Eric M.
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A truck rental was created and contracted with my name on the contract and I was never present or authorized this rental.

Robert G.
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Customer did not leave a comment.

Jose P.
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Sorry, but the truck broke down on my 2nd day at 10:00 am. I hired workers and had to pay. JR General Manager who brought me a key on Saturday was excellent. Shout out to him, very professional and courteous. The young guys who are clerks, probably need a little more training on being polite, they are little abrasive..Zero compassion for a customer who lost truck key on Saturday..They claimed they did not have an extra key..(?)...But JR

SHERRY L.
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Excellent service and a real willingness to help.

DOUGLAS M.
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Nothing really. Can't improve on perfection. Great guys who believe in Uhaul beyond it just being a job. Obvious they both have great work ethic and are contributing to theceelgare of the community. Will return again!

gina T.
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Ben was awesome super helpful!!! Thank you!!!

Ricardo R.
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The two employees were not wearing face masks when I picked up the truck. One of the employees looked visibly sick and I was concerned he may have contacted Covid19 and possibly passed it to me during the transaction.

Maria R.
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Very helpful staff.

Darin T.
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Customer did not leave a comment.

MARCUS C.
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Whole experience was great. Fast check out and the same when bringing the truck back later in the day. Courteous employees.

MICHAEL R.
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No issues with the drop off.

SAMANTHA Z.
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Customer did not leave a comment.

mohammad Z.
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The apps didn't take the picture of odometer and it didn't full but they charged me 6 gallons fuel for nine miles drive however I took two gallons for it and they charged me 27$ which is not acceptable.

Robert B.
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Customer did not leave a comment.

Stephen S.
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Amazing customer service.

Carrie D.
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Awesome customer service!! Love this location! Thank you for awesome experience

KAREN M.
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Great customer service, responsive, easy check out/in process!!!

Joseph L.
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Customer did not leave a comment.

DLEO W.
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Nothing. This place is the best. And the staff working There are helpful and nice. This is the place to rent you next UHaul!

SAAD A.
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Customer did not leave a comment.

Michael W.
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Customer did not leave a comment.

Trina G.
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Customer did not leave a comment.

Ronald R.
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Customer did not leave a comment.

GILBERT F.
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Good Job

JENNIFER A.
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Customer did not leave a comment.

Danielle H.
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Customer did not leave a comment.

CHRISTINE M.
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Customer did not leave a comment.

Dakota W.
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Customer did not leave a comment.

D’Leo W.
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Nothing, except maybe put ramps in the smaller trucks. I had to move a piano, and the little trucks had no ramp. I used a big ol' 26 footer. But the guys behind the desk were amazing. They were so nice, efficient, helpful... everything you'd expect from great customer service! Give them a raise!

Pedro G.
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Ben was awesome and super helpful!

Natalie M.
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Customer did not leave a comment.

Matthew C.
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The location and experience were great. Uhal however was incredibly poor in not being able to authorize customers credit card transactions making it a complete pain for the workers and customers looking to rent. This problem needs to be resolved

FABIAN D.
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Customer did not leave a comment.

EDNA V.
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The employees where so nice and understanding.the uhaul service that I originally used rodeo uhaul was a joke but luckily postal express employees made up for it!

No reviews have been submitted for this location.

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