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enrique f
Customer Reviews for Sams Mail Call
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everyone was friendly and very helpful. Best U-haul team in town hands down.
Michael hEverything went very smoothly. No improvements necessary.
Gary GI was going through the process in the app to return the vehicle I rented, and got all the way to where I needed to take pictures of the inside & outside, and after clicking on the “show example” button I wasn’t able to get back to where I was in the returning the rental process. It literally exited me out of the entire process & I have been sitting here for 45 mintues or so trying to get back in, but it won’t let me. I understand that there was a fee if I didn’t go through this return process, but I’m hoping you guys will understand that it was an app problem, and not an unwillingness to return the rental properly problem, so I’m hoping you will not charge me extra for this inconvenience. Thank you.
JORDAN BI have to give credit where it's due – the staff really knows how to handle their customers' needs. From the moment I walked in, their friendly demeanor and helpful attitude immediately put me at ease. They guided me through the rental process with such finesse, making sure everything fit just right. And let me tell you, the way they expertly hooked up the truck left me feeling impressed and strangely excited. Their attention to detail and willingness to go the extra mile made for an experience I won't soon forget. Cheers to the staff, for knowing just how to satisfy your customers' desires.
Alexander ESmoothest transition into a new home I've ever experienced because of uhaul. Very polite and friendly staff, answered every question and made things very plain to understand. I would highly recommend this branch and this company to anyone needing this type of service. I am very happy with the service and equipment from uhaul.
Timothy GTerrible customer service rude and unprofessional called me and attempted to charge me overage for being late when I returned the truck before it was due refused to give me a paper receipt and stormed out of office when questioned
Eusebio GYoung female attendee was one unhappy one, extremely rude and gave us very minimum information or when we provide our contact info and zip code, she rolled her eyes and gave us attitude. She didn’t catch our contact info twice and made remarks such as you didn’t say that correct for the first time! (Why does she think we make mistake our phone # and zip code). She suggested to return the rental truck before 4, so we came back to the store 3, only to find out the location was closed at 12:30. She didn’t mentioned anything about closing time nor additional fee of $20 would apply if we do self check out. My name was spelled wrong, which the first attendee said would fix it, but didn’t. I would never suggest any of my friends to use uhaul or use U-Haul service ever again.
hironi iTrain staff in customer service edict.
yancy pN/a
enrique fGreat customer service they went above and beyond to assist me.
ALEJANDRO QVery friendly and helpful.
burt bFast and efficient
John WI am so grateful that U-Haul USA took care of my emergency issue. My truck started overheating and I was stuck 100 miles from home. U-Haul could have charged me exorbitant fees for not returning my trailer to the point of origination. They recognized that my emergency left me unable to do that, so they bent the rules for me and accepted the trailer back at the remote location. To top it off they had the cheapest rates by far. I can easily say I am a lifetime customer now.
Michael PKeep doing what you’re doing.
Stuart BExcellent service
Noreen Hthe hitch lights on trailer worked half the time while driving. I made the attendant who was hooking up the trailer aware of the lights, and he said "good enough, your all set to go" also, I showed that a tire was low and was told, "there is a service station just down the road". shortly after putting air in tire, it was low again. the location was closed and since i needed the trailer for a certain time, I had no choice but to stop before and after each load to air the bad tire, not to risk being stranded on the side of the road with a load. I was so tired of stopping for air and worrying about will it go flat while driving, i parked it and did not finish the job i was hired to do. I had to give back the deposit of $250 and lost the job as well. the next morning before i was to return the trailer, the tire was completely flat and had no way of airing the tire at my home. I removed the tire from the trailer, drove it to a service station, aired the tire, put the tire back on the trailer, drove to the location just in time to park the trailer with yet again, a flat tire. the next day when the location was open, and must have realized the trailer was returned with a flat tire, not a single call, email or text to see how my rental went and to ask about the flat tire and bad equipment. so to sum up everything: bad service, horrible equipment, lost $250 in work, and stressed the entire time worrying if uhaul equipment would leave me stranded. NO, I WOULD NOT RENT FROM UHAUL EVER AGAIN, OR RECCOMENT UHAUL FOR ANY THING
james mVery friendly people that I dealt with very excellent conduct also very professional
CASSANDRA RWas charged for scratches that were already there.
elizabeth mShow up earlier than your scheduled time
Kyle HThe staff there is so welcoming very professional and make things very easy
enrique fVery nice freindly and helpful people at this location. Have rented there before and the staffs freindliness and helpfulness, as well as the location convenience, is why I rented there again.
RONALD HThe personnel were very helpful and friendly. I have used this location for pick up and drop off before and used it again because of the convenience of the location but also the personnel
Ron HThe staff is always friendly, and helpful. Thank you; you are appreciated. Ken
ken lAttitude problem they need to be nice
MANTEJ SI washed the truck out with the hose before bringing it back. Not sure how i got charged the cleaning fee. The lady at the front desk was very helpful and nice though.
Ernest ONothing customer service was great.
mike lWell I called cause I was going to be late and the said ok that fine just leave it out back. They still changed me 20 fee. I was stuck in traffic too
RAMIRO PGreat service !!!
WILLIAM COn the website the price was about $50, the price total was $72.00. I like consistency.
Daniel Egreat customer service
Yervand HMy requested equipment wasn't loaded which was a really big deal for a before hours pickup and cross state move
Aryk AMAINTAINING the upkeep of vehicle EQUIPMENT properly will reassure the SAFETY of patrons
Marlinda BPeople were efficient and very nice.
ROBERT CThey need more help to avoid wait time! One guy was doing his best to take care of 3 people at the same time!
Mark WNothing great staff at this location.
ADDI OWorst experience ever, was called and harassed by a Louis saying I had caused damage to vehicle, he was extremely rude and laughed at myself and my daughter when we tried to find out what he was even talking about. Was waiting from the call from his regional manager and that never happened, Sam's in Clovis CA, worst nightmare ever!
Irma TEverything went well. Thank you.
Thomas VKeep up the great work!🤗
Davilynn KNot much it went pretty smooth the whole way
Mark HN/A
john sSimple, fast and punctual
BRANDON ECustomer services are phenomenal. The staff really set my worries to ease with friendly attention and knowledgeable people working. My go to for future needs.I promise you won't be disappointed.
enrique fThe associates were very friendly and helpful.
sheena mTruck was in terrible shape. Mirrors were loose. Visors were falling down. Doors were difficult to close. Check engine light was on. Tire monitor system light and warning were on.
Cameron PLong time uhaul customer and this was one of the best experiences. Easy in and out and very nice staff to work with.
Dave PName on building exterior does not match listing name as listed by UHaul
James MEmployees at this location has always treated me with respect.I recommend renting at this location
steven gHad trouble with technology ie app for self check out and check in. Check in wouldn't sync location even though I had everything turned on. So had to check in the office which was good experience in Visalia. Second check out wouldn't load pictures so had to use office which was fine. A good experience with staff at the drop off location. overall good experience
Ron HEveryone one was very helpful, answered my questions, explained everything. They were all very nice
Diana BOne of the quickest and easiest rentals I have ever done. I’m not sure there could be anything done to make the experience better. It was by far the best rental experience I have ever had.
JOSIAH ZService was great, everything was explained. Very easy experience
Anthony ECharged after hours service fee even when truck was returned on time. Was told to take rental truck back before 11am the next day but returned it at 4pm the same day. Charged $20.00 extra fee and didn't even explain it just acted like they were going have the charge removed and never did. Uhaul has a sketchy contract and customer service failed to explain.
dustin bThe return process with the app is such an inconvenience. Uhaul should pay the customer $20 for the inconvenience fee instead of paying uhaul for that fee if talking to a live rep. Me as the customer im basically doing uhaul work.
TUA CI rented a trailer and I drove appropriately 8 miles when I had flat tire. It took approximately 1:50 minutes to get the tire repaired. When I asked the tire repairman how did the othe tire look like he said it was balding on the outer part of the tire. He then replaced that tire as well. Other than that everything was ok.
Scott S