Customer did not leave a comment.Byron G.
Customer Reviews for Sams Stor All
(U-Haul Neighborhood Dealer)
Mount Washington, KY 40047
Services at this Location:
- Mon-Fri: 8 am - 5 pm
- Sat: 8 am - 1 pm
- Sun: Closed
Special Operating Hours
- 5/30/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Facility was challenging for dropping off. The trailer are stored on a gravel road used by other businesses. When backing in the trailer I kept having to stop and move out of the way of tractor trailers passing through the â€œstorage lotâ€. The trailer did not have a wheel or pedestal for unhooking and dropping. The tongue rests on the ground. The size trailer we had was too heavy to drop and reconnect. This prevented me from using my truck each day while on our trip. I had to borrow other vehicles while driving around a couple of cities.Kelly P.
Customer did not leave a comment.John F.
We were given the wrong truck- it had a different reading on the odometer compared to the contract. The tank was only half full. I asked the clerk if I needed to go inspect the truck and she assured me it had been done, however when we came to return the truck after hours and tried following the uhaul app- that's when we realized it wasn't even the correct truck. Upon pulling into the lot there was only 1 truck and I thought it looked small as well e had requested a 20 foot when in fact the truck we had was only a 15 foot. Now we are dealing with incorrect charges on your account and waiting on a refund from the overages.Keenan H.
Customer did not leave a comment.Allen B.
Customer did not leave a comment.Tammy P.
I have to say that Paula at Sam's is an absolute joy. She made this process so easy. When I got delayed and realized I forgot a dolly she even offered to stay past the time she gets off to come get one. She is customer service personified.Paula S.
When I called to reserve the truck I told the lady I needed one with ramps to transport a riding lawnmower.She said the truck had ramps.I picked up the truck,drove it home& there was only 1ramp & was only wide enough for a dolly. I returned the truck within an hour as I couldn't use it & was charged 54.00. She was so incompetent.William D.
I have no problems with the location or the truck, Have a big problem with the Uhaul app to sign in the truck. It asked for a pic of the mileage and the gas, that is fine but after 45 mins of doing that over and over and never getting to the next step. I called and was told the wait would be 15 mins and for an immediate response chat. I was on chat for over an hour and nothing happened. I finally got a operator after the second try and 30 min wait to took my pics and the info and got things straight. All in all it took over an hour and a half to sign in a truck This is the third time I have had problems with the app, hopefully we won't need a truck anytime soon but will do all we can to not use the appCharles C.
Didnt have the dolly that was asked for. Initial order didnt have the truck keys ready for pickup and had to call customer support and get truck last minute at this location.Stanley J.
We were billed for gas that we replaced so unhappy about that, but expect a refundRichard D.
Customer did not leave a comment.NANCY W.
Customer did not leave a comment.TODD U.
Awesome customer service!Terry H.
Best uhaul facility I've experiencedMichael L.
Customer did not leave a comment.Kevin B.
Never notified about a change in my account. When upon picking my rental up, there was issues where my order was placed. Never received a confirmation on change of location. Upon returning the vehicle I was called and was question by Sales Rep at the location about returning the vehicle. I stated that our original date was pushed back and she had a horrible attitude. I stated that the vehicle wasn't going to be returned at the time she wanted to be returned. I very dissatisfied with my first experience with U-Haul. I will never be a returning consumer.Eric R.
Customer did not leave a comment.Douglas P.
The agent who originally made my reservation for pick up at 12900 Fenwick Center Dr, Louisville, KY sent me to a location that was supposedly closed for the next two weeks. I waited for an hour and a half till I had to call in to a U-haul representative helped me relocate but it was way out of the way and very complicated from the beginning. I also asked for a dolly and if the location had tools to help with the ball to tighten it onto the hitch. I didn't receive a dolly and the location did not have the tools necessary to help with hitch installation.Dustin T.
I got no help getting the trailer off my truck. The lady working there told me I could flag down someone passing by to help me. She never came outside to look at the trailer. I will never use this location again.CHARLES B.
Customer did not leave a comment.Angela R.
What they had reserved for me on their computer was different from what I reserved. I showed them my confirmation email that clearly showed what I had reserved, with a $50 guarantee. An hour later they finally located the type of trailer I reserved. It didn't take an hour in total, it took an hour just for them to locate the trailer. So almost an hour and fifteen minutes after my guaranteed reservation time I had a trailer hooked up that didn't even match the equipment number on the contract they printed. I took it and left it up to them to sort that out because I was going to run out of time with the babysitter if I didn't start working ASAP. I would be embarrassed if I ran a business that considered that a guaranteed reservation.William B.
Customer did not leave a comment.JAMES F.
Have rented from this location multiple times requesting an appliance dolly and moving blankets and they are never available. What is the point of making online reservations requesting these items if these items are never available?Dustin R.
You change my pick up and drop off location without properly notification. Charge me for the extra milage as well. I called customer service and was on hold for over 30 minutes. I eventually had to hang up. I want some sort of refundStephen G.
Customer did not leave a comment.jeff B.
The trailer had no Jack to it. It took 3 of us to pick it up to put in the truck hitch. Very poor condition.bryan E.
More choices of trucks. Only had a 20 footer and a smaller one. the 20 footer worked, but I would've gotten a bigger one if they had it. Paula was very nice and very professional.Robert H.
Customer did not leave a comment.vicky D.
Customer did not leave a comment.Sam C.
The van was a little rough, but it got the job done. Checkin process is slow, but better since I pre-registered online.Anthony R.
Truck had damage on the side and the clerk said it had no damage.DENNIS A.
Customer did not leave a comment.Edwin L.
Customer did not leave a comment.Marinda F.
Attendant did not seem to know protocols to follow. Attempted to charge us again for a prepaid reservation. Had us retrieve the additional materials from the shelves. Did not assist with trailer hookup nor did the attendant verify the wiring connections were functional! I was disappointed with the lack of attention.Matthew H.
Customer did not leave a comment.Charles C.
The lady that waited on me was really helpfulMichael G.
Customer did not leave a comment.Troy C.
Customer did not leave a comment.Philip D.
Customer did not leave a comment.Ryan S.
Best rental truck experience I've ever had.Tommy F.
Customer did not leave a comment.Scott S.
Parking for the unit need a guardrail or a curb and alil flatter surface.JOHN N.
The lady running this place was kind and very sweet, but you could tell she was very much out of her comfort zone running a u-haul rental location. Check-in process took nearly an hour because she struggled to use the computer.Joeseph W.
ended up putting in more gas than we should have. Also we returned the same night we rented. and only went 5 miles. Why was we called the next morning about turning it in. We signed it back in so we were finsihedbarbara A.
Customer did not leave a comment.Dewey W.
I had the rental truck for one day on Saturday March 13. Did the return online when truck was returned to Sams Stor All. My credit card was billed twice, (2 Different amounts) for the return. Sams Stor All closed at 1 pm. that Saturday, so the store employee processed the return on Monday March 15. I was charged again on my credit card for the rental.Judith G.
Need concrete driveways and clearly-marked parking places for U-Haul returns.DAVID H.
Customer did not leave a comment.WILBUR C.
Customer did not leave a comment.Randall M.
Very Nice Experience. The Lady behind the counter was Awesome. Very Friendly and Accommodating. Thank you So Much...Lisa R.
Customer did not leave a comment.Cambren J.
Customer did not leave a comment.Mark B.
The appliance doily has one belt missing. Made it hard for a single woman to use. Recommend fixing it. Customer Service was very nice!Ruth C.
Customer did not leave a comment.MARIA B.
Customer did not leave a comment.Charles Z.
Customer did not leave a comment.Susan S.
Customer did not leave a comment.Marshall F.
The outside of the truck was very dirty. It was so bad I could barely see out of the front windshield. When I used the wipers and wiper fluid it made visible worse. I had to get out of the truck and wipe the windshield off.Jennifer P.
Very nice gentlemen at check in and out. Tow switch came off as soon as I went to put it in drive. Dirty front and back and squeaks as you drive.melaine L.
Customer did not leave a comment.kevin B.
Improve your app along with charging for equipment properly.Anthony A.
Everything went great. Very pleasant ppl to deal with. Will return in the near future. Thank you!debbie G.
Customer did not leave a comment.Dustin A.
Customer did not leave a comment.Alexa V.
My only complaint is that the truck leaked and got a mattress wet.Charlene H.
Customer did not leave a comment.Joseph O.
Customer did not leave a comment.Brian U.
Customer did not leave a comment.Melena A.
Customer did not leave a comment.joe M.
Good customer serviceEduardo B.
Everything was greatWILLIAM T.
Customer did not leave a comment.Christopher F.
Customer did not leave a comment.terrence J.
Customer did not leave a comment.Tim O.
The experience I had at this location was outstanding!Norman H.
Trailer had a low tire when we picked up. Location did not have any way to air tire so we left with the trailer. The tire would not hold air because it had two nails in it. The tire was also bald with no tread. I patched the tire at a gas station. The Sams stor all location is also very muddy if it rains which it did yesterday so when we dropped off it was a muddy mess.Stephen P.
Customer did not leave a comment.pat G.
I would never recommend this place to anyone. I showed up at the store at 11 o'clock in the morning it was told there was no trucks to rent. I went online to find another truck at a different location, the Internet tells me that there are trucks available at this location. The lady that was working behind the desk had no interest in helping me. I returned at 4 o'clock to pick up the truck. I followed the instructions of the Internet and giving me about how to pick the truck up using your smart phone. It Told me the key would be in a lock box but there was no key in the lock box. Same lady that refused to help me earlier had failed to put the key in the lock box. She stated her internet was down and could help me again for the second time. Just a bad location to say the least.Jeremy V.
Customer did not leave a comment.Ladonna T.
Customer did not leave a comment.Gary B.
Had a brake light out on one side other than that was a great piece of equipmentJonathan B.
Customer did not leave a comment.debra H.
Customer did not leave a comment.Kristin M.
Customer did not leave a comment.David M.
Customer did not leave a comment.Timothy A.
Customer did not leave a comment.dwayne M.
Customer did not leave a comment.Hunter H.
Customer did not leave a comment.tanya M.
Customer did not leave a comment.danielle S.
Customer did not leave a comment.Chris B.
This rental was guaranteed verbally by the gentleman I spoke with/booked with for 24 hours with pick up at 11:30 on 8/9. I was closing on a house and wasn't sure what time I could get it. The larger truck had to be returned by 8 am Saturday morning so I took the smaller truck knowing it may take 2 loads. Upon arrival I was informed the truck had to be returned that night as it was booked for 8 Saturday morning and with a full tank of gas although it was not full when I received it. She backed off that and said only as full as when I got it. No discounts for the inconvenience only they do what they want. I also had to provide 2 family members information to get the truck which was not told to me when I booked it. I guess it's a good thing I still have family!Jean M.
Customer did not leave a comment.Dennis A.
Great spot, amazing customer service.Calvin A.
Truck was filthy , gas lid had been left off , would barely run. Had to unload the 6x12 trailer myself as the only person at the lot said he couldn't lift the trailer. Was not advised I was only allowed so many milesKellie T.
Customer did not leave a comment.Evelyn G.
Customer did not leave a comment.Lloyd D.
Customer did not leave a comment.Melvin O.
Customer did not leave a comment.christopher B.
Self pick up is horrible and customer service rep is rudeDan K.