I love this crew, best experience again! Professional, friendly and helpful.
Stacey C
Customer Reviews for San Marcos Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was very friendly and easy to work with. Location was clean and picking up/returning truck was a breeze.
BASSAM AI was charged extra for bringing the truck back 10 minutes late after the storage manager gave me the wrong storage space which caused me to be late.
Noah FThe trailer was available for pickup, the representative helped with getting the trailer on my vehicle. Due to an injury which delaying our return, we needed an extension on the return day … which was no problem.
John DThe gentleman that helped me on the day I picked up the truck was great. But the person (black guy , heavy sett) who received the key when I returned the truck had no personality but only said “check your email”. ; (
Mario DU-haul truck not well maintained. Headlight controls, parking brake, A/C fan all had issues.
Keith WCommunicate verbally the fuel policy when checking out at the desk
Jeffrey PStay open until 6:00pm
William UI turned in the trailer two days earlier and they charged me $20 because I turned it after hours. This company tries to nickel and dime you . I would never recommend or used this company again.
Dennis WI was sent a link to submit photos of truck before leaving lot. App was not easy to navigate and owner said he doesn’t know how to use the app. Unlike the other U-haul rental place down the street, this place does not check the rentals back in if returned during business hours. He said most trucks will be checked the next morning and final receipts sent afterwards. We filled the tank to the same mark when we rented the truck , but the owner charged us extra for not filling it to correct mark. We have proof with photos of the tank after filling it. Tried to call to question the charge but office phone was never answered. I DONT think we will rent from here again.
Emma CVehicle good shape. Good for the job at hand.
matthew aBest experience so far with UHaul rental truck services. Truck was ready at time reserved. Reservation, picking up truck and dropping off was a breeze. The UHaul representative was professional and very helpful.
Delfina Mthe location was very nice and the staff was very friendly. The Truck was a POS though. The AC didnt work, and it was pretty beat up.
Riley SMy invoice says it cost me 51.33, but my checking account shows a debit of 93.27. Will this be reconciled please?
SUSAN AVery helpful. Set up my whole trip, when I first walked in. Great experience…
JOHN CNo complaints.
Steve HGreat facility and very capable staff. Easy to access, clean and reliable.
Zachary DStaff was very welcoming to my husband and my self. Thank you! Amaizing service.
Norma VNothing
MALCOLM CGood folks. Thank you God bless.
Brendan MCustomer service was wonderful, friendly and well-informed
Audrey HI didn't know we had 2 U-Haul locations within a mile of each other. Both are excellent service centers. Very friendly and helpful. Dropping off the trailer was a simple process and they conveniently emailed me my receipt.
Frank OStaff was very helpful and transparent about the process. This was my first experience with U-Haul, and I was very happy with the equipment and service.
CHRISTOPHER MI am always happy with every aspect of renting a 10’ box truck from this location. Great team & equipment.
BARBARA DWe rented a U-Haul vehicle so we could purchase a new refrigerator and keep it upright for the freon requirement. Everything was easily accomplished today, so we were quite pleased with the availability of the equipment.
PABLO OVery helpful staff
Catherine VI was impressed right from the start when I went into the office to rent a truck.. The employee PHILIP was so helpful, professional and very interested in getting me the vehicle I needed. He represents U-HAUL so well. IT is employee’s like PHILIP who will Make me RENT again from U-HAUL. He is exemplary . Everything was perfect . Thank you
DEBRA RThe man who handled my check out/in was by himself on a Sunday morning and, as a results, I had to wait about 20 minutes before being served, even though I had a reservation. Since Sundays are typically busy, add another staff member ti help out with the check outs.
SCOTT WGreat friendly location! It was a joy to work this them
EVELYN Yfantastic experience!! Great guys to deal with very Professional!!! Thanks so much…
ROBERT FHorrible experience. I reserved a truck to move my storage unit. It was a 9 hour drive and I only had help for the weekend. Three different times they told me to come back and get a truck and there were none there. I watched numerous people come in and scream at the poor people who provide U-Haul‘s - who were the nicest people - and it wasn’t their fault that you all overbooked your trucks. Horrible horrible experience. I understand none of you really care if your customers are happy as long as you’re paid, but it’s shameful. I can’t wait for another company to come and take you out because eventually they will. People only take so much before they’re over it…and I watched A LOT of people be “over it” that day. Be better.
MARIANNE MExcellent customer service
ROBERT VCounter folks were all great!
MATTHEW CAll good, thank you! :)
TRACEY SThis isn’t about the store but they billed me an extra 10 dollars for more miles but we drove exactly the miles that we told them we were gonna drive.
JOEL RMy favorite location
MAYRA JThe whole experience was smooth and easy
ALASDAIR DTrucks with lifts would be nice to have.😎
NORMAN DGreat service thank you
SVEINN TAdd a sign at the front of the UHaul parking lot full of trucks saying, “Office to the left at San Marcos Self Storage. There is a conflicting sign pointing to a UHaul mini storage next door that was confusing. We drove all over finding the right place. A sign would have helped.
BRIAN SThe employee who helped us was exceptionally thoughtful, informative, and efficient. I was also impressed with how well organized the office and waiting area is!
JAMES AThank you so much! Stellar customer service, friendly on-site manager and smooth rental process.
MAXTON SIt was a little confusing where to pick up the keys. We pulled in the driveway and we found a U-Haul office with a key lock box but it turned out there is a second lock box at another building on the property. I would strongly recommend adding signage to direct to the other lockbox. Also the truck we had had some mechanical issues. The transmission was making weird noises at highway speeds 60mph. I was considering calling U-Haul for a new truck as I was nervous it was going to die.
FRANKLIN KEverything was just as expected
SUSAN MEmployee could be a little gentler with explaining things.
DONNA JStaff here at U-Haul great professional service , cleanly explained even those I was a regular customer. Thank you
GUSTAVO TThe staff was very helpful and assisted with getting a truck at the last minute. Staff assisted with attaching and loading the auto transport trailer.
PAULA SGreat experience as always. Thanks!
TRACEY SThe app when dropping of did not tell me I was not at the right address. I was half a mile from the right location. The app let me drop it off any ways. The gentleman this am was helpful so all ended up okay.
Gary GFirst time I've used this location and will be back. Excellent and friendly staff.
RICHARD SNothing, very helpful and efficient.
CAROL W