Inform the customer it is an independent outside contract and they should inform and go over contract to it’s entirety
Shemika B
Customer Reviews for S&F LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The uhaul was disgustingly dirty, the location was gross, felt unsafe and the employee was unprofessional. He did not have any way to accept payment other than taking my credit card information in his phone which felt weird, there was no office, he was standing outside and was rude, the lot was dirty, the employee quoted me a price then i was charged a different price, equipment/dollys i rented was unavailable and i was not made aware until i arrived, and the uhaul did not come with a lock
Matthew FUhaul truck was dirty and had water stains on the windshield and windows I had to rinse the windows to get a clearer and safer view. I was also not provided with the utility dolly and was still charged for it.
Stephanie MLocation was clean. I would t say inviting as it is in an industrial area - which is fine. Check in process was quick and seamless and the employee loved the truck closer to trash for clearing.
LANCE KMore signs showing that it’s a U-Haul pick up/drop off location. There was a single sign on the wall that was not easy to spot.
Kai BThis was the first time I rented a truck from this location and it was an excellent experience. I did not have to wait for anything. The truck was ready for me when I arrived and the owner was very helpful. I would highly redo this location. Unfortunately I have gone to other U-Haul locations not having a good experience, having to wait a long time amongst other things.
Ana MSo helpful
Marcos SThe person in charge at this location is amazing . He was present that day i picked up my uhaul . he helped me process the order on line and was such a cool pleasant guy . Thank you sir for alll the help ! I highly recommend this place .
EVA G