Customer did not leave a comment.Jonathan L.
Customer Reviews for Sarab Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I intended to rent the van for only one day, but while moving, (which was the purpose for the rental,) I fell and hurt my knee. Because of the emergency, I was unable to drive for a bit. This resulted in me being late. The agent called and started screaming at me that I was supposed to return the van. I explained what happened, apologized, and assured her that it would be back before she opened the next day. I assured her that I knew I would be responsible for paying the extra day. When she hung up, I thought we had an understanding that I simply had an emergency and would be returning it that night. Until, that is, I got an email that the van had been reported stolen. I got an call from a district U-Haul trying to retrieve the vehicle. When I explained to that gentleman what happened, he was understanding. It was returned that night, as promised. UHaul is a very important business for those who can't afford or don't want to waste the money on movers. The company Uhaul, overall, is a good company (based on my experience). I will likely use Uhaul again, but I will definitely NEVER use that location.Teri K.
Customer did not leave a comment.Samuel G.
I saw the location had availability so decided to just go there to rent but then the customer service rep said she can't actually make a reservation, we'd have to do so on the app. So I stood there going through all your up-selling to make a reservation on my phone. Then, the mobile app would not work to do the check-in, so I had to call the national office (wait on hold for a while) and have the reservation converted to be checked in by the counter staff. But then she couldn't scan my husband's license either (a normal Virginia license) so I ended up having to drive even though we would have preferred he drive -all because your technology does not work. So what should have been a 10-minute transaction took more than 30 minutes - which she then indicated would come out of my 2-hour reservation. (How ridiculous!) Then, I confirmed the mileage because it matched one number on the dashboard but later learned that was the "trip mileage" not the odometer, but then the staff used the odometer (12 miles higher) when I returned the vehicle, so I had to pay for 12 more miles than I what I actually drove. Plus, the drivers side rear tire was showing very low pressure, which is not good for alignment of the vehicle and demonstrates lack of care and attention. Overall - this was a terrible experience. If I can find someone else to rent from next time, I'll surely try an alternative.Sonia Q.
The assistant was fantastic and helpful. The location is not the best. Uhaul was asking for verification of passport, work call, etc when checking out and it wasn't included in any email instructions. The assistant was able to say that was stupid and got me on my way.Phillip C.
Never rent U-Haul at this stop, it's much more expensive than othersXiaotong C.
Parking ,customer serviceLyes D.
At the pick up location the gas was not full. The manager said it was but refused to walk to the truck to see the gauge. Said to call Uhaul No receipt provided at location. It was later emailed to me and showed moving pads and dolly. I only rented hand truck.TERENCE M.
The online check-in process wasted 30 minutes or our original rental time because we were not informed about how many extra steps we would have to take, including talking to a representative through an online chat that was to go through verifying our identity. Our rental time was not started from when we got the keys, it was started from when our scheduled pickup time was. Also, we've somehow incurred extra charges that I'm looking to dispute. The experience was pretty bad. At least the car drove well.Gerrit C.
Our problem was not with this location - our problem was with the app being extremely buggy and having it take almost a full hour to actually get our key to the vehicle because of these technical difficulties.Amiel L.
Be upfront with after hours chargesJonathan B.
Customer did not leave a comment.Brett K.
Customer did not leave a comment.Athena G.
Customer did not leave a comment.Abdullah F.
Customer did not leave a comment.Payam S.
The service was great. They were very helpful and quick to give me vehicle. No surprises. They found my reservation quickly. In and out with no issues.Deborah T.
Customer did not leave a comment.Sandra F.
The invoice was incorrect. I forwarded the contract and was refunded within minutes. I really appreciate it.Erica P.
Please make sure to post correct opening timeâ€¦I was told opens at 10am but was really 9am. So I waited til 10 for no reason.Catherine S.
Try to make sure the truck does not smell like smoke.Rhonda C.
Customer did not leave a comment.William T.
This was the most efficient uhaul dealer I have seen.Tim B.
Pickup location was trying to close 30 minutes before the end of their work day, caught them as they were packing up their car and had to beg for the keys to the rental. Charged an â€œafter hoursâ€ fee even though I followed the instructions that the renter gave me, he specifically said to leave the keys in the drop box and didn't mention I needed to fill out an online return document when I was returning. Overall I wouldn't use this location or uhaul again.Emily A.
Location was great. Please provide more clarity about -all- charges that are included.Jill M.
Awful experience. Worst one yetThomas P.
Pickup was quick and easy, as was drop off. Staff were nice and helpful. I had read that you have to pay to park your car there, so I arranged for a friend to drive me. The location is a tad confusing because you see the vans but no obvious U-Haul signage on the establishment door. I would rent from this location again.Mary Anne C.
Customer did not leave a comment.Nancy T.
Customer did not leave a comment.Marc F.
Customer did not leave a comment.Lizzie L.
Customer did not leave a comment.Delrena M.
Our truck's key was in the wrong key box, so the code we were given opened the wrong box and provided us with the wrong key. The shop was closed, but luckily we were able to call the shop and they gave us the code to the other key box.Grace Z.
Customer did not leave a comment.edward O.
Much more can be done to serve people better than charging people for unnecessary stuff like leaving your car behind.hafeez O.
Customer did not leave a comment.Dawit W.
Nothing. Overall was outstanding 10/10 Thank youSiramaninder S.
The fuel marked in the contract and the invoice is different than the fuel that is actually present at the time of pickup and return. This has been thoughtfully done by the dealer to charge customers for expensive gas and then steal from the company.Harshit K.
Took over an hour to check in because the two cashiers were chatting.Charles T H.
Incredibly rude staff. There was some confusion about my drop off location. The person at this location yelled at me over the phone and refused to listen to me when I tried to explain that I had an "open" drop off location. The staff at the 8671 Central Ave location I picked up from told me I could drop off at any location. The person at "Sarab Inc 6530 Arlington Blvd" yelled "BE QUIET, YES OR NO? WAS MY STORE YOUR DROP OFF LOCATION" repeatedly and did not want to enter the return into the system. I wouldn't recommend this location to anyone.Gavin K.
Customer did not leave a comment.Valeria Maria ` P.
online checkin didn't work there and I don't understand why i was charged $20 for returning vehicle after hours - i would not return to this location. I have rented from U-haul several times. this has been my worst experience to date.Ivan M.
Customer did not leave a comment.Heather P.
Customer did not leave a comment.HASSAN A.
Customer did not leave a comment.THOMASJOHN C.
They could not answer any questions about why I was charged three times what I expected. Nothing was explained ahead of time. Although the van was fine, the customer service was not.CARLAJEAN C.
parking spot was not idealMaximilian W.
I saw some comments online saying that there were issues with parking at this location, but I didn't have any issues.john G.
Gentleman working was friendly and flexible. Would recommend to anyone for a drop off.Rachel A.
Really good customer service!CURTISEDWARD W.
A U-Haul sign can be posted by the door, so it is easier to find the shop.BHARAT P.
Customer did not leave a comment.MICHELLE W.
Check windshield wipers. Mine must have been dirty or unevenly worn.Nicholas W.
Told me they can't take the truck I rented from them. Sent me somewhere else who sent me back to them. Had to call uhaul customer service; who were fantastic and resolved my issue with the location.STEVENKYLE P.
Please check all lights are working properly before renting; rear driver's side was out. While the truck was physically in good condition, little things like lights, fluids, etc matter as well. Everybody there was very polite & personable. Thanks!PAULJONATHAN R.
The new checkin/checkout with the app is excellent and a huge time-saver. Definitely worth the download!Peter W.
This location is in a perfect location. This U-Haul is located at a check cashing business. You must PAY TO PARK ($10) your personal vehicle in their lot, or you can park on the residential street. Our truck was very clean.BRIAN B.
They tried to charge me to park my car in their parking lot when I went to rent their truck. I'm paying to use their services and their charging to park your car in their parking lot??? Ihad to park my car two blocks away on the public street because the employee said if I wasn't going to pay for the parking fee then my car would be towed?? They also had the wrong initial mileage when picking up the truck. They tried charging me another 25 miles. Never againCHRISTOPHERTAI Y.
The owner was very helpful and kind.John D.
All good! Thank you!Mateja P.
Very smooth rental and return.Larry H.
Customer did not leave a comment.BOBBY T.
Customer did not leave a comment.Michael D.
Representative was pleasant, vehicle was like new and there were no issues with equipment or the transaction. Although it was to be set up for UHAUL app check-in - I was unable to use the app for this transaction, thankfully a representative was available to sign out the vehicle.RICHARD S.
My pickup time was 10am but the shop wasn't open until 10am and I had to wait for the shop owner because I showed up a few minutes early to be able to go at 10am with the van. I thought it was all going to be a contactless pickup but it wasn't.SUSANMARIE S.
This was great and super simple, thanks!Rachel W.
The gentleman who helped us was friendly and helpful. I would return to this location just to be his customer!SUSANNA F.
I liked the customer service provided by Angel at this location. Pleasant disposition, patience etc.Collier H.
I wish you could have opened at 930 am or if not make my reservation not give the appearance that I could've shown up by 930 am which I did but everything worked out.COLLIEREDDISON H.
The customer service representative at this U-Haul did not know the correct information for renting of a cargo van. My husband and I were trying to rent the smallest available U-Haul for an OUT-OF-TOWN trip. The representative told us we could rent a 9' cargo van to take it from Falls Church, VA to Richmond, VA (100 miles away). We were surprised because we were unable to do that online. But he assured us it would only be $50.00 fee to drop it off at a U-Haul in Richmond, VA. However, I got a text later in the evening saying the van was due back that same night (not even 24 hours later) at the U-Haul in Falls Church where we picked it up. When I called U-Haul (the 24/7 general number NOT the one in Falls Church, since it was already closed), the caller informed us it would be VERY expensive to drop the van off in Richmond, so much MORE than the $50.00 fee were told. So we had to take our entire weekend to try to sort out the situation so we lose the least amount of money. Because we had already completely packed the van by the time I got the text that said the U-Haul was due at the same location. I would NEVER go back to this location and I would NEVER tell someone to go here.SURAYERORI S.
A mixed experience here. The hit: the cargo van was good and up to the task, and I was offered water at the office. The misses: the van was over an hour late and I was not offered any compensation for the lost precious time; I ordered a dolly but did not get one and the office manager never checked it was not in the van before I left; despite me being very late and short on time and despite me filling all needed details online the manager kept asking for the same again and manually reentering the details - absurdly so; I was not told what my bill was upon returning the car and leaving the office - how can customers be kept in the dark? I then received an invoice for another person - but with my address and to my email; I also received an email copy of the rental contract which was not in my name; my credit card was then charged four times for an amount I didn't recognize and felt that was not my invoice; I then waited over an hour on hold to get through to a customer rep who finally clarified my final bill (which didn't include any discount for the late provision of the car. All in all I got the job done but the amount of errors on uhaul's side and my extra efforts to address them were completely unacceptable. So you may want to consider an improvement, or a few, to generate a smoother customer experienceHECTOR S.
Good customer service. Easy to pick up vehicle. However, one turn signal was broken.COLINPARTHEMORE M.
The gentleman that I spoke with stated that I could bring back the truck at 4pm at no extra charge but I was charged. Made several attempts to contact customer service, first attempt I waited over 40 minutes no one answered my call. Second attempt is now over an hour and no one have answered my call. Great Customer ServiceMAVISALTHEA B.
Very nice. Would recommend to anyone needing a rental in the areaClayton P.
Customer did not leave a comment.RAHEELANAZ K.
LOCATION was excellent- very friendly and helpful person at this site. Your customer service reps on your national line are absolutely awful. Look at my account- I called multiple times and there were multiple problems with my simple order. Email address was transcribed wrong the first time. And a second time (its my name!). Then I was told I could go and pick up my truck at ANY TIME (24/7). This is wrong. I waited in my car for 45 min until the location opened. Plus, the operating hours for this location was incorrectly advertised- they opened at 9 and not 11.BRIANJARED R.
Very nice people running it. I felt bad that I forgot my water in the truck and forgot to fill the gas back up!Kimberly V.
Customer did not leave a comment.GAILELIZABETH P.
Very friendly and helpful staff! I will definitely return to this location.CARLOS R.
Customer did not leave a comment.FARZANA H.
Customer did not leave a comment.GRACEEUNHYE J.
The man who runs the store was incredibly helpful and friendly! I will be using this location for all my moving needs from now on.Sarah A.
Customer did not leave a comment.JOHNGORDON S.
Nothing to improve. The gentleman in charge was helpful and professional, he went above and beyond to satisfy my needs by providing excellent customer serviceWilliam Q.
Better to rent from a full service store. Didn't have the dollies or furniture pads I reserved. Sent me to another location on Broad Street to get the missing items. That store wasn't interested in helping me because I didn't rent the truck there. Never using UHaul again.CHARLES P.
Kulwinder was extremely helpful & kind! One of the sweetest people I've met.HALA A.
Customer did not leave a comment.Peter L.
Customer did not leave a comment.Gail P.
Don't accept reservations for pick up times that don't correspond to location hours.Gail P.
Great experience at this location. The owner was both warm and accommodating. I'd recommend him over any other u-haul location I've been to hands down!Francis L.
Customer did not leave a comment.Peter T.
1. Floor of van was filthy 2. Side door broken -- couldn't open it and an indicator said the door was partially open 3. Gear shift hard to use 4. Attendant could not explain charges 5. Attendant double charged for the day Please discontinue using this pick-up locationlee C.
The app had this as 3 possible positions for drop off. When I completed the drop off procedure, I went inside and was told this was not a drop off location. I called customer support and they were very helpful and the location I ended up dropping off at was extremely helpful and apologetic.William R.
This was the worst experience I have ever had with U-Haul. The store didn't keep the posted operating hours. They were a half hour late showing up in the morning. The truck's door didn't function which made it difficult to load and unload. And when I arrived to return the vehicle at the agreed upon time, there was no one there again. This establishment is not a real U-Haul place. Lesson learned, I will not rent from this location again- and possibly U-Haul because this experience was so negative.Kelly A.
Didn't know about doing paperwork online witch required me to call customer service and sit and wait for 20min just to get the keysDylan P.
The rating at Rahana is no accident - they are super-professional, thorough, and go the extra mile. No rushing through pre-rental inspection: they take the time to review the van inside and out with you, marking any damage for you on the form. I wasn't sure I was in the right place because I didn't see a bunch of vehicles out front, but then my van appeared out of nowhere, right on time. I will rent from Rahana again!Michael R.
Great service and price, thanksCliff G.
Vendor polite and professional.Gary L.
Customer did not leave a comment.Rob G.
We made a reservation for 3pm on a Friday and the person did not show up until 3:45. The reservation had been booked 24 hours before.beth J.