Customer did not leave a comment.JAMES W.
Customer Reviews for Sarks Automotive LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Debbie W.
back lot needs more space. the truck i was supposed to take was blocked in and it took them almost 30 minutes to unblock it so i could take it.JARED W.
Customer did not leave a comment.Michael K.
Truck was received with very low gas levels. Also did not have dolly or pads as requested online. Was not told that the location would be closed when I returned the truck.Claude S.
Customer did not leave a comment.WARREN W.
I love this location. I always use this location & highly recommend to family & friends.SHAMARA S.
Customer did not leave a comment.James B.
They had very nice person on the counter at checkout and they had someone there to help unload the trailer with no waiting. Went great for a first time rental.Wayne H.
Customer did not leave a comment.Carolina A.
After hours drop off. Quick and Easy.Kenneth S.
The parking lot is pretty small and not much room to park the truck and trailerBrandon S.
Customer did not leave a comment.Carole A.
Staff very friendly and helpful!Joseph M.
This place is operated by honest-to-goodness, hard-working people.Peter M.
Customer did not leave a comment.TY R.
Customer did not leave a comment.Yonelvin G.
Customer did not leave a comment.Lucinda T.
Did not explain all the information needed when returning the truck. I was not aware of having to take a picture of the odometer before dropping the keys in the drop box.DAVID M.
Customer did not leave a comment.Kevin C.
Make sure they check the truck over before they lend it out. We had to wait 3 hours once we got there to pick it up at the agreed upon time as there were problems with the truck we noticed. Ours had a flat tire and we had to fight with the owner to get it replaced. Also, we had a headlight out but didn't notice until night fall after we had been driving all day so that wasn't checked either. Couldn't tell our speed as the tire check light was on in the dash the whole way. Very poor service by the owner- his workers were helpful but he was very unprofessional with his words and the way we were treated.SHELLYLYNN A.
Excellent customer serviceJOHN S.
The truck was dirty on both cab and back area, interior smelled of mildew and was unbearable to drive with a sway in steering and back areas was full of dried red dirtDAVID L.
Customer did not leave a comment.SHAMEICA G.
Sarks people handled my uhaul pickup and drop off very efficiently and explained details to handle the tow dolly properly good experienceKenneth W.
Very friendly staffVERNICIA M.
Include the equipment requested, ensure truck is clean, properly record fuel levels.Adam K.
Customer did not leave a comment.MICHAEL S.
I did after hours drop off using my cell. The lot was already very full. Backing the trailer was challenging. I had to pull into the highway to line up to back into the space. And I having been trailing boats for 34 years.Thomas G.
Customer did not leave a comment.Steven H.
Customer did not leave a comment.justina H.
Very pleased overall. No recommendations for improvement.WILLIAM K.
Ladies in front office at the Mauldin SC location were very polite and helpful.MICHAEL S.
Customer did not leave a comment.Jimmy D.
Didn't have right truck but otherwise it was fineJOHN W.
The center seat when lowered for an arm rest was sticky/dirty and had dog hair everywhere.Dale M.
Customer did not leave a comment.DAIREN R.
The customer service staff did not seem to acknowledge the pandemic. No masks at all in the office area or in the mechanics garage as people came and went, although there were signs saying that masks were required. Made me a bit uncomfortable. Other than ignoring the global pandemic, the staff was remarkably helpful and pleasant.DOUGLAS M.
Customer did not leave a comment.AMITH D.
Not a thing. Jeremy and Marie were great and gave us very helpful tips. Excellent service.MATTHEW R.
I was told I'd be mailed a check for the $160 hold put on my card at this location. I will not be returning.Alyssa F.
Charge states 24.95 but I was charter 34.93$ not sure why, so expect to pay more than what is postedYonelvin G.
Customer did not leave a comment.Austin W.
Customer did not leave a comment.CASSANDRA S.
Customer did not leave a comment.Mario A.
The location is not well configured for truck/trailer rental. There are few parking spaces, and very tight lanes to navigate between private vehicles at the location for repair (high risk to damage the rental equipment or even worse other peoples' property...). When we returned the trailer, there were trucks just parked in the middle of the lot, leaving no room to enter or maneuver to put the trailer in a parking spot. The staff was good and friendly and helpful, but the physical location was not good for this purpose.David C.
Awesome customer service - super friendly and helpful!JONATHAN H.
Everyone was very kind and helpful. Coincidentally, there was another rental on the same day with the same truck and supplies reserved by a man with the same last name as mine. After a little understandable confusion, they kept the two separate and gave me a small mileage discount for my patience in waiting for the process.STEVEN K.
Was a great experience from check in to check out. I will definitely only think of this location when I need u- haul again.JEFFREY G.
Customer did not leave a comment.Allen H.
I got stung by a bee driving a U-Haul truckStella H.
Very seamless experience. Thank you.JONATHANJAMES T.
The service the young lady that assisted me at Stark Automotive was outstanding. She was extremely courteous and welcoming. Unfortunately I was disappointed in the results of my online reservation. I reserved a 15ft and received a 26ft truck. Yes, double the size for a two room haul. To make maker more discouraging was that there where no option. No replacement truck. No time considering the constraint I was facing with hiring â€œMoving Helpâ€.Arnold G.
Gave me a car dolly that was not fully maintained, and wound up messing up my car. In talks with insurance personnel for damages right now. Overal service was a joke. I want to speak to somebody about my experience and get as much of my money back as possible because this service was absolutely horribleMATTHEW R.
Customer did not leave a comment.JORDEN K.
Customer did not leave a comment.THOMAS M.
Customer did not leave a comment.Parris H.
Customer did not leave a comment.Stuart F.
Also the girl whom worked the counter was very nice and friendly. I would recommend their service to anyone...CURTIS S.
Customer did not leave a comment.JOHN R.
Cannot say enough about the folks at Sarks Automotive. I was greeted professionalism and a smile!! Even though there are closer places this will be my first choice!!G Brian M.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.Peter H.
The plug for the lights was missing. There was a very short connection on the trailer but that was all. U-haul should be responsible for all safety equipment with regards to their equipment. The customer should not be expected to purchase a connection to the lighting system, unless their vehicle is something out of the ordinary.Robert J.
I'm pleased with Sarks but not Uhaul as a whole. I reserved at one location but then got sent to pickup somewhere else when I was already on my way to the location I reserved with. When I got to the second location they didn't have the equipment I reserved. They did their best to accommodate us but Uhaul failed.Felicia Y.
I reserved 2 dozen furniture pads with our 6X12 trailer. When I picked up the trailer, I was told the location didn't have pads and hadn't received any in â€œmonthsâ€. Why was I allowed to reserve if they wouldn't be available? I didn't have time to run around to other locations to find these. Also, they lights on the trailer did not work properly/consistently. The right blinker and one right brake light worked, but no other rear lights worked. Very frustrating.Robert G.
Gas tank was empty. Truck wouldny start after filling with gas. I needed roadside assit twice. Gas mileage was awful despite truck being mostly empty. Cant get a return call from area manager. Never againAndre P.
Girls at desk were courteous & helpful, They sent 2 gentlemen out to hook up trailer & help load car. They were great....especially considering it was a rainy Monday morning.STEPHEN T.
Customer did not leave a comment.ANDREW E.
Customer did not leave a comment.Charles V.
Customer did not leave a comment.andrew E.
Customer did not leave a comment.Lawrence S.
Customer did not leave a comment.Frederick F.
Nothing the customer service was impeccable.AILEEN G.
Very Friendly! Thank youTIMOTHY C.
Customer did not leave a comment.Cathy R.
Customer did not leave a comment.MARTY D.
The people at the office were very nice. The vehicle however was in very bad disrepair. I had a check engine light an airbag light and some sort of tow warning light. Vehicle would not go into overdrive.MARTIN S.
The front office clerk was very friendly.Gary C.
Someone was hauling something in the back of his truck and smelled horrible I washed it out with soap and water and scrubbed it and it still was not remove the smellBryan W.
We were not able to check out our truck via the app, had to go in where staff was not wearing masks and room smelled of smoke heavily. Truck was not cleaned prior to our use- debris left by previous renter. Had to wait for them to move truck out to front for pickup since there is no real parking lot to maneuver trucksRobert P.
The only thing you could do to improve for the next customer is ensure the trucks are inspected mechanically regularly. The truck I used needs to be aligned very badly.Jessica J.
The location was closed so I had no interaction.john B.
They gave me used straps on the car dolly and when I returned to a real Uhaul they charged me 38 for the same straps I had for less than 24 hours.Josephloyd G.
Customer service ladies were extremely nice and helpful.Charles R.
Customer did not leave a comment.LANCE B.
Customer did not leave a comment.JEREMY S.
Customer did not leave a comment.CESAR A.
Customer did not leave a comment.deneen V.
Back of truck was dirty. Personnel did not do walk around and record any damage prior to rental. Did not have moving blankets to rent. Personnel did not wear mask.RICK G.
Customer did not leave a comment.Mark E.
Cramped, busy location that was difficult to get in and out of. The trailer was dirty. The staff, however, were very good, courteous and helpful.Peter S.
Customer did not leave a comment.RICHARD R.
All goodNicholas E.
Only had 1/4 tank of gas. Was little confusing how I was suppose to return it w hasRob G.
Although maintained, this was the oldest trailer I have ever rented from UHaul. Very dated and very well used and banged up. Biggest issue was the holes in the internal wood rails were very small and unable to slip a ratchet strap around them like I can do with some of the newer equipment. Very difficult to secure the internal load with only the four floor mounted D rings in the cornersIrwin B.
Customer did not leave a comment.Jason B.
Customer did not leave a comment.Gerardo V.