I already posted all this on a review I received after having to call cs. But I had to do mobile pick up bc location was closed. All is going well until it gets to the part of the keys. It says no info on keys, call this number. So I did. The guy, David, was the only saving grace. First he says wow I have nothing in the notes either I need to make some calls. After he made those calls, he was able to get me the lock box number. But from start to finish I was there 20-30 minutes just to pick up the truck. The inside of the truck on the lower dash area was nothing but muddy scrapes and foot prints. When I was returning the truck it asked if it was clean and I didn’t want to say no bc it implied I dirtied it. But a simple wet rag would have fixed it in 2 seconds. I paid 10 dollars for a dozen furniture pads as they call it and received zero. I’m waiting on someone to reach out bc I want compensated for my time, and the 10 bucks for the furniture pads. I had to use my good blankets. I was literally only moving stuff from my garage to a storage unit and I think it took longer pissing around with trying to get the truck than it did to do said move. David said it showed I started the pick up at 1:50 and 2:15 I made a text and a call letting my helpers know I was pulling out. I made the reservation 2 days prior so that should be ample time to see my order, load the truck with what I requested and paid for, and wipe the damn dash off. I will never use this location again. And it’s unfortunate bc it’s the closest to both me and my storage unit. If you feel your time is valuable, and want quality service for your money, choose a different location.
Sara K
Customer Reviews for Sasco Specialty Advertising
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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HARLEN SThe mobile check in process took a little longer than I would have liked.
Michael HOnce I got to 30mph or above the truck drove rough almost like their was a flat tire. I only drove in town however, I wouldn't have wanted to drive it on the highway.
Hedi TGreg was very helpful and the transaction was quick and complete. Yes, I would come back to this location for future rental needs.
DONALD CExcellent and friendly
jason rI dropped the truck on Sunday when this drop off location was closed. I did not experience the store or any personnel within it.
David MNice people would use them again. The trailer worked and towed great
John HThe truck was ready and wsiting for me. Pick up was smooth and fast.
Tahnee AU-Haul's app would not recognize the location; hence, the checkout app could not be completed online. Return was on a Sunday, so no agent was present at the site.
Webb BEverything went smooth.
carol rGreat ppl
TRAVIS BVery helpful!! I would recommend him highly !!
Cythia YNothing,I was very pleased will do business again
Jeffrey ASasco is very professional, helpful, and above most kind, unlike the local corporate location on Park Ave West.... I highly recommend Sasco!
WILLIAM SEverything went. Well, I don’t think anything needs to be changed or improved.
RICHARD AGreat experience
JASON Znice pepole good equipment
GREGORY HI needed a box truck for a few hours to move some furniture. Truck ran well and everyone at the location was very friendly!
Brian MBusiness was sloppy. Took me 30 minutes to get the trailer even though I reserved it online. Owner was nice a land polite . But the business was cluttered and I knew it was going to be a hassle. And it was. I will not go their again.
Will BGreg was awesome at his job
KATHERINE LI pointed out that one of the four tires on the car transport was in BAD condition. It was down to the wear marks on the tread. It really needs to be changed. Other three tires were in good condition. My trip was 1700 miles so it made me a little nervous. Hitch on car transport was bent.
John YThank you for great service!
Taryn AGreat customer service!
MICHAEL DEvery nice man
james bKnew everything good guys
Michael PNothing
TIM K.
Carolyn GHe didn't offer to help unhitch the trailer from my car. So my male friend had to.
annette sNice People
Greg HTHe truck was clean and ready to go when I needed it. I appreciated the customer service,
Chris awent smooth,no problems
tim bTrailer had some sort of black soiling on floor. Insure that interior surfaces are clean. Attendant pulled trailer forward and ran tongue into my bumper scuffing it. Have trailer parked on more level surface to insure ease of movement.
BRUCE HGreat service! Would recommend to anyone needing U-Haul services.
KEVIN BAppliance dolley had broked belt on tread so couldn’t be used to crawl up stairs. Shorted two furniture pads at pick up. Truck mileage incorrect at pickup caused lengthy return process to correct error. Truck was in dire need of alignment and front tired excessively worn on outer edges and made for a tiring trip of 2000 miles fighting steering wheel entire time. Wipers needed replaced. Very inadequate pickup of equipment experience.
Larry LVery friendly and helpful staff
frANK sThe truck didn’t come with a dolly, straps, blankets, or a lock
Jesse RVery nice people
Tina G