Customer Reviews for Sauers Garage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.jessica B.
Customer did not leave a comment.Douglas M.
Customer did not leave a comment.Creig W.
Everything went great thank you for assistance in my move!!linda C.
Customer did not leave a comment.scot E.
Customer did not leave a comment.Kenny S.
Get more trucks with Cruise Control!Douglas M.
Customer did not leave a comment.dennis N.
Customer did not leave a comment.harold P.
Great people all around.Robert Q.
The steering wheel had a lot of play in it.camilla B.
Overall expertise was amazing. However, the chains that were on the car dolly were rusted and had to be cut with bolt cutters when arrived at end locations.liz W.
Make sure trailer is fixed in good shape so we don't have to come back twice.Andrew W.
Went great!!Rod S.
all the people and the uhaul team lived up to it i would definitely return for your services thank you very muchYoandris S.
Very friendly people eager to help youlee H.
Very helpful staff. Clean well maintained equipment. A pleasure to do business with again. This was our third rental from this locationandrew J.
Customer did not leave a comment.Todd S.
Customer did not leave a comment.Walter A.
Customer did not leave a comment.George G.
I appreciate the thorough but efficient job they did for me.Robert C.
All went smoothly and the staff was helpful and courteous. Highly recommend.Robert W.
Customer did not leave a comment.sally R.
Customer did not leave a comment.Cynthia B.
There is no improvement needed. Nick helped in anyway to make renting a trailer easy!Luther H.
Very friendly, accommodating and otherwise excellent customer service. Colleen did an excellent job. Perhaps a little refresher course and knowledge about the rates. There was confusion about number of days and mileage charge. I was very satisfied and would return there to rent a vehicle.kenneth R.
Customer did not leave a comment.vince M.
Customer did not leave a comment.JOE H.
Customer did not leave a comment.angela G.
Customer did not leave a comment.Carlos S.
The truck we were given to drive had no signage on it, it was dirty on the inside and felt like it was gonna break down.nancy H.
Customer did not leave a comment.Sofia M.
I will definitely be renting from here for the next move this summer.Yvette H.
Customer did not leave a comment.Katherine D.
Customer did not leave a comment.Robert P.
Professional great serviceOrlando F.
Customer did not leave a comment.Sarah S.
Very accommodating and efficientmonica J.
Customer did not leave a comment.ron B.
Customer did not leave a comment.Vaughn K.
Customer did not leave a comment.Ms Bert R.
Customer did not leave a comment.sara K.
Customer did not leave a comment.GEORGE S.
very nice and professional, equipment of good technical condition, highly recommend this location......Oleg P.
The owner Nick Sauer is a pleasure to work with. We rent frequently and he is always very accommodating with clean, well maintained trucks.stephanie P.
Highly recommended. The staff is awesome and great helpers. The shop owner was a great guy and very helpful. I will definitely use their services again and recommend everyone to do the same.Tony R.
Everything was perfect. Trailer was ready and clean. Staff very helpful. Will definately use again.andrew J.
Use this location instead of Landscape Depot (they're the worst uhaul franchise within 30 miles)Paul O.
Customer did not leave a comment.Matthew O.
Customer did not leave a comment.James S.
Customer did not leave a comment.MICHAEL SHAWN J.
Customer did not leave a comment.WLLIAM B.
Customer did not leave a comment.Jeffrey K.
Customer did not leave a comment.matt M.
Very good attention, Very good truck.Miguel P.
The people at Sauers garage were excellent. I had made a reservation at another location a week ahead of time, that didn't work out. So I found Sauers and called them. The guy there said no problem you can pick one up here, and drop it off at your destination. When I got there to pick it up, he was very quick with filling out the information needed and had us on the road in no time. Very nice and friendly people to deal with.Daniel K.
Second time at this location. Enjoyed talking with all of the staff. Great service! Could not be happier. Will rent here again!BRUCE P.
Leniency on the gas gauge or let people know up front expected gas mileage so they can ensure they put enough back in. Rented a 15' Truck and only went 32.4 miles. Put 2.8 gallons in (< $8.00), thought I had the needle back where it needed to be and turned it in. Was charged another 2.6 gallons ($11.00+ but not sure if 2.6 really moved the needle much with a 40 gallon tank). Anyway, it's getting 6 miles to the gallon so you can tell the next customer.tim W.
Customer did not leave a comment.donna G.
The only thing we were not happy about is that the web site when we made the reservation left us with the impression that we would be able to pick up the truck at a site closer to our location and somehow reserved a 27 foot truck instead of the 17 foot truck we thought we had reserved. All software issues. These had nothing to do with Sauers garage.susan M.
Time to replace the windshield wipers. Very squeaky and irritating!Douglas M.
Customer did not leave a comment.BARRY E.
Customer did not leave a comment.Michael G.
Manager was very friendly and helped me through the process. He took his time to show me clearly how to unlock the door and use the ramp. Appreciated his reminders to improve gas mileage and wear my seat belt. Will definitely pick up from there again.christi G.
Customer did not leave a comment.Jim W.
Customer did not leave a comment.david C.
Encourage customers to book equipment rentals in advance!Douglas M.
Customer did not leave a comment.gary C.
We will NEVER rent from U-Haul again. I reserved a truck in Charlottesville VA for a 10 am pick up. A few minutes before midnight the day before my pick up, less that 11 hours prior to pick up, I was informed by e-mail my pick up was to be in Elkton VA at 2 pm. This is about a 45 minute drive one way over the mountains from my requested pick up. Total inconvience and not in accordance with rental representation a week earlier. I have much better rental options to chose from in the future. Was going to use U-Haul again for move from Oklahoma but found another option that guarantees truck AND $200 plus less expensive. Shame on your rental practices!!!!Tom E.
The location was over an hour away from where I originally requested pick-up. Nothing to do with location owners, it was the scheduling.Victoria H.
Customer did not leave a comment.belinda W.
Customer did not leave a comment.Mark R.
Nick Sauer is an excellent representative for uhaul. Very helpful an knowledgeable of equipment and operation of products.ADAM A.
No complaints!Philip W.
Customer did not leave a comment.richard D.
Customer did not leave a comment.Jonathon Brown B.
This location for picking up and bringing back a uhaul was above and beyond what I have experienced in years past. Our family was very pleased with there attentiveness and friendly shop. I will recommend others in the near fire. Excellent Customer Service.magge S.
Customer did not leave a comment.devin Z.
Customer did not leave a comment.marie B.
Not lie about the costsKelly W.
They were very helpful and friendly, I will use this dealer for all my hauling and towing needs.GERALD H.
let customers know that are different size (width) auto transports. some dealers did not know they said they were all the same. Sauer's Garage knew the difference.kenneth L.
I do not remember the name of the Gentleman who worked with us.. but, let me say he was just awesome.. very knowledgeable about the truck and had lots of helpful information. We TOTALLY recommend his location to anyone in the area who needs to rent a truck.patty B.
Customer did not leave a comment.Christopher C.
I was originally supposed to pick up the trailer at a different location, but that location closed earlier than advertised...that caused me to have to drive an extra 20 miles to get my trailer. The website said I would get 50 % off my trip if the reservation was not available, but I got nothing but a headache for my trouble.LOUIS D.
Owner is very friendly and helpful. We have rented from this spot several times.Stephanie P.
Customer did not leave a comment.Michael N.
Customer did not leave a comment.Jaeheum P.
Customer did not leave a comment.Melissa P.
Customer did not leave a comment.STELLA E.
Customer did not leave a comment.TRAVIS P.
Customer did not leave a comment.David S.
Customer did not leave a comment.SUSAN C.
Service was great. I don't have anything to recommend.Jessica S.
Customer did not leave a comment.Ernest R.
Very friendly and accommodating. Would definitely use again.DARYL B.
Customer did not leave a comment.TRAVIS B.
Customer did not leave a comment.Philip J.
Very pleasant Experience at Sauers' Garage. They had the trailer I needed, they showed me exactly how to set it up, and were extremely pleasant, even to my kids who were there to learn and help out. I would highly recommend them for a great U-Haul experience.RICK C.