Customer Reviews for Sauers Garage
(U-Haul Neighborhood Dealer)

205 reviews

14292 Rockingham Pike   Elkton, VA 22827

(540) 298-1861

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(540) 298-1861

14292 Rockingham Pike
Elkton, VA 22827

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I called close to closing time and Nick was so kind & patient. He answered all my questions. Very cordial & very informed

roberta R. 
Rating:
5.0

Nothing

Betty T. 
Rating:
5.0

Customer did not leave a comment.

abdula A. 
Rating:
5.0

Customer did not leave a comment.

Yogesh Y. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

keith H. 
Rating:
5.0

It was an easy process

Mohammad A. 
Rating:
5.0

Friendly & helpful! The previous renter didn't give Sauer's enough furniture pads, so he didn't have any for us to pick up. Having more furniture pads would be helpful!

Nicholas R. 
Rating:
5.0

Customer did not leave a comment.

Tom K. 
Rating:
5.0

Customer did not leave a comment.

Mike H. 
Rating:
1.0

Make sure the U-hauls are inspected inside cab and storage compartment after EACH USE! We all sign a contract to bring back clean as it was when we received it. This was not at all the case.

Jacqueline R. 
Rating:
3.0

Fix your website/app

Jimmie T. 
Rating:
5.0

Awesome!

STUART M. 
Rating:
5.0

Fantastic Customer Service. Wonderful folks and Ranger the customer service dog was very helpful

Jeffrey D. 
Rating:
5.0

The Mobile check in needs improvement.

Leslie W. 
Rating:
5.0

Originally scheduled a 6pm pickup for AMG FLEET SERVICES in Staunton, VA. At first call they were offended i scheduled something at 6, since that's when they close. I just chose that because it was available on the site. They called me back later after planning my 7hr trip to say that they close at 4 not 6 and if I cant get there by 330 they were moving my reservation to elsewhere. I planned my entire drive on hitting their location. They were rude on the phone and I'll advise anyone against renting there and will leave a review on Google. Thankfully I was re directed to sauers garage which added over an hour to my drive. But the people were great to deal with and kind. They waited a little after closing to make sure I could get the trailer because I got caught behind the interstate closing. If I had kept my appointment at amg, I would have screwed as they weren't willing to do anything extra. Would definitely rent from sauers again if needed.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMPAUL R. 
Rating:
3.0

Had to call and remind Sauers to have the unit on site per his request

Don D. 
Rating:
5.0

Customer did not leave a comment.

Russell S. 
Rating:
5.0

Everything was good from beginning to end. The trailer was just the right size and easy to load and unload. Pulling the trailer with my Tundra was a breeze.

Stephen D. 
Rating:
5.0

Customer did not leave a comment.

Billy R. 
Rating:
2.0

This was not the location in the reservation. Had to drive an hour away to get the equipment.

Meghan P. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Virginia G. 
Rating:
5.0

Customer did not leave a comment.

Jason K. 
Rating:
5.0

N/A

Zachary W. 
Rating:
4.0

Customer did not leave a comment.

jessica B. 
Rating:
5.0

Customer did not leave a comment.

Douglas M. 
Rating:
4.0

Customer did not leave a comment.

Creig W. 
Rating:
5.0

Everything went great thank you for assistance in my move!!

linda C. 
Rating:
5.0

Customer did not leave a comment.

scot E. 
Rating:
5.0

Customer did not leave a comment.

Kenny S. 
Rating:
5.0

Get more trucks with Cruise Control!

Douglas M. 
Rating:
5.0

Customer did not leave a comment.

dennis N. 
Rating:
5.0

Customer did not leave a comment.

harold P. 
Rating:
5.0

Great people all around.

Robert Q. 
Rating:
3.0

The steering wheel had a lot of play in it.

camilla B. 
Rating:
3.0

Overall expertise was amazing. However, the chains that were on the car dolly were rusted and had to be cut with bolt cutters when arrived at end locations.

liz W. 
Rating:
4.0

Make sure trailer is fixed in good shape so we don't have to come back twice.

Andrew W. 
Rating:
5.0

Went great!!

Rod S. 
Rating:
5.0

all the people and the uhaul team lived up to it i would definitely return for your services thank you very much

Yoandris S. 
Rating:
5.0

Very friendly people eager to help you

lee H. 
Rating:
5.0

Very helpful staff. Clean well maintained equipment. A pleasure to do business with again. This was our third rental from this location

andrew J. 
Rating:
4.0

Customer did not leave a comment.

Todd S. 
Rating:
5.0

Customer did not leave a comment.

Walter A. 
Rating:
5.0

Customer did not leave a comment.

George G. 
Rating:
5.0

I appreciate the thorough but efficient job they did for me.

Robert C. 
Rating:
5.0

All went smoothly and the staff was helpful and courteous. Highly recommend.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

sally R. 
Rating:
5.0

Customer did not leave a comment.

Cynthia B. 
Rating:
5.0

There is no improvement needed. Nick helped in anyway to make renting a trailer easy!

Luther H. 
Rating:
5.0

Very friendly, accommodating and otherwise excellent customer service. Colleen did an excellent job. Perhaps a little refresher course and knowledge about the rates. There was confusion about number of days and mileage charge. I was very satisfied and would return there to rent a vehicle.

kenneth R. 
Rating:
5.0

Customer did not leave a comment.

vince M. 
Rating:
4.0

Customer did not leave a comment.

JOE H. 
Rating:
5.0

Customer did not leave a comment.

angela G. 
Rating:
5.0

Customer did not leave a comment.

Carlos S. 
Rating:
2.0

The truck we were given to drive had no signage on it, it was dirty on the inside and felt like it was gonna break down.

nancy H. 
Rating:
5.0

Customer did not leave a comment.

Sofia M. 
Rating:
5.0

I will definitely be renting from here for the next move this summer.

Yvette H. 
Rating:
5.0

Customer did not leave a comment.

Katherine D. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Professional great service

Orlando F. 
Rating:
4.0

Customer did not leave a comment.

Sarah S. 
Rating:
4.0

Very accommodating and efficient

monica J. 
Rating:
5.0

Customer did not leave a comment.

ron B. 
Rating:
5.0

Customer did not leave a comment.

Vaughn K. 
Rating:
5.0

Customer did not leave a comment.

Ms Bert R. 
Rating:
5.0

Customer did not leave a comment.

sara K. 
Rating:
5.0

Customer did not leave a comment.

GEORGE S. 
Rating:
5.0

very nice and professional, equipment of good technical condition, highly recommend this location......

Oleg P. 
Rating:
5.0

The owner Nick Sauer is a pleasure to work with. We rent frequently and he is always very accommodating with clean, well maintained trucks.

stephanie P. 
Rating:
5.0

Highly recommended. The staff is awesome and great helpers. The shop owner was a great guy and very helpful. I will definitely use their services again and recommend everyone to do the same.

Tony R. 
Rating:
5.0

Everything was perfect. Trailer was ready and clean. Staff very helpful. Will definately use again.

andrew J. 
Rating:
5.0

Use this location instead of Landscape Depot (they're the worst uhaul franchise within 30 miles)

Paul O. 
Rating:
4.0

Customer did not leave a comment.

Matthew O. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL SHAWN J. 
Rating:
5.0

Customer did not leave a comment.

WLLIAM B. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey K. 
Rating:
4.0

Customer did not leave a comment.

matt M. 
Rating:
5.0

Very good attention, Very good truck.

Miguel P. 
Rating:
5.0

The people at Sauers garage were excellent. I had made a reservation at another location a week ahead of time, that didn't work out. So I found Sauers and called them. The guy there said no problem you can pick one up here, and drop it off at your destination. When I got there to pick it up, he was very quick with filling out the information needed and had us on the road in no time. Very nice and friendly people to deal with.

Daniel K. 
Rating:
5.0

Second time at this location. Enjoyed talking with all of the staff. Great service! Could not be happier. Will rent here again!

BRUCE P. 
Rating:
5.0

Leniency on the gas gauge or let people know up front expected gas mileage so they can ensure they put enough back in. Rented a 15' Truck and only went 32.4 miles. Put 2.8 gallons in (< $8.00), thought I had the needle back where it needed to be and turned it in. Was charged another 2.6 gallons ($11.00+ but not sure if 2.6 really moved the needle much with a 40 gallon tank). Anyway, it's getting 6 miles to the gallon so you can tell the next customer.

tim W. 
Rating:
5.0

Customer did not leave a comment.

donna G. 
Rating:
5.0

The only thing we were not happy about is that the web site when we made the reservation left us with the impression that we would be able to pick up the truck at a site closer to our location and somehow reserved a 27 foot truck instead of the 17 foot truck we thought we had reserved. All software issues. These had nothing to do with Sauers garage.

susan M. 
Rating:
5.0

Time to replace the windshield wipers. Very squeaky and irritating!

Douglas M. 
Rating:
5.0

Customer did not leave a comment.

BARRY E. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
4.0

Manager was very friendly and helped me through the process. He took his time to show me clearly how to unlock the door and use the ramp. Appreciated his reminders to improve gas mileage and wear my seat belt. Will definitely pick up from there again.

christi G. 
Rating:
5.0

Customer did not leave a comment.

Jim W. 
Rating:
5.0

Customer did not leave a comment.

david C. 
Rating:
5.0

Encourage customers to book equipment rentals in advance!

Douglas M. 
Rating:
5.0

Customer did not leave a comment.

gary C. 
Rating:
3.0

We will NEVER rent from U-Haul again. I reserved a truck in Charlottesville VA for a 10 am pick up. A few minutes before midnight the day before my pick up, less that 11 hours prior to pick up, I was informed by e-mail my pick up was to be in Elkton VA at 2 pm. This is about a 45 minute drive one way over the mountains from my requested pick up. Total inconvience and not in accordance with rental representation a week earlier. I have much better rental options to chose from in the future. Was going to use U-Haul again for move from Oklahoma but found another option that guarantees truck AND $200 plus less expensive. Shame on your rental practices!!!!

Tom E. 
Rating:
2.0

The location was over an hour away from where I originally requested pick-up. Nothing to do with location owners, it was the scheduling.

Victoria H. 
Rating:
5.0

Customer did not leave a comment.

belinda W. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Nick Sauer is an excellent representative for uhaul. Very helpful an knowledgeable of equipment and operation of products.

ADAM A. 
No reviews have been submitted for this location.

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