Customer Reviews for Scotties
(U-Haul Neighborhood Dealer)

311 reviews

2735 FM 79   Paris, TX 75460

(903) 669-1008

Office Hours

  • Mon-Tue: 8 am–4:30 pm
  • Wed: 8 am–12 pm
  • Thur-Sun: 8 am–4:30 pm

Services at this Location:

Contact Us

(903) 669-1008

2735 FM 79
Paris, TX 75460

Services at this Location:

Office Hours

  • Mon-Tue: 8 am–4:30 pm
  • Wed: 8 am–12 pm
  • Thur-Sun: 8 am–4:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Curtis D. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Customer did not leave a comment.

Dominique M. 
Rating:
3.0

There was no jack to help lift the trailer off the truck and you have to look for a rock or block to put on the trailer wheel.

Shane K. 
Rating:
5.0

N/A. Equipment was available and operational.

McKinley B. 
Rating:
5.0

Cannot think of anything

deborah M. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
1.0

Customer did not leave a comment.

Donald C. 
Rating:
3.0

Customer did not leave a comment.

Tamra B. 
Rating:
5.0

The lady was so kind and helpful which was so nice.

Ricky D. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

My experience was wonderful and professional. Mike and his team went above and beyond to accommodate me. Top-tier!

marnie S. 
Rating:
4.0

Complete details of the process would lead to a better experience. Let them know what is required for a vehicle to pull a trailer. Let them know that they are responsible for the hookup and the instructions. Otherwise, the customer service was great. The female went above and beyond to make experience successful. She was personable and kind. Thank you Uhaul.

FRANCES B. 
Rating:
5.0

Customer did not leave a comment.

Rebecca B. 
Rating:
5.0

Was all good

MILTON H. 
Rating:
5.0

Customer did not leave a comment.

ronald P. 
Rating:
5.0

Customer did not leave a comment.

tre K. 
Rating:
5.0

I was in and checked out in 5 minutes.

Ricky B. 
Rating:
5.0

Customer did not leave a comment.

shund W. 
Rating:
1.0

Customer did not leave a comment.

Hope F. 
Rating:
3.0

Customer did not leave a comment.

Heath H. 
Rating:
5.0

Customer did not leave a comment.

Catherine G. 
Rating:
5.0

Customer did not leave a comment.

cedrick T. 
Rating:
5.0

Customer did not leave a comment.

othoniel C. 
Rating:
5.0

I will absolutely go back to Scotty's again!!!

Robert C. 
Rating:
5.0

Great drop-off experience. Very friendly lady.

Ron M. 
Rating:
5.0

Service good

molisa S. 
Rating:
5.0

Customer did not leave a comment.

Jeff C. 
Rating:
5.0

Yes. The staff were welcoming and very helpful!!!!

Barbara J. 
Rating:
3.0

Quick n easy

Lavon M. 
Rating:
5.0

I have not received a final receipt will call them

Barry J. 
Rating:
5.0

Great location and awesome service. We would definitely recommend to anyone.

Josh R. 
Rating:
5.0

I'll definitely be using them again. But next time will be to rent from.

donna I. 
Rating:
5.0

Everything was excellent

Shawn F. 
Rating:
5.0

Eager to help.

Christopher W. 
Rating:
5.0

No suggestions for improvement. Eileen was wonderful! Personable, professional and was able to modify my reservation. Thank you for having outstanding people on your team!

Wendy P. 
Rating:
5.0

Customer did not leave a comment.

jerry W. 
Rating:
2.0

Customer did not leave a comment.

kolton E. 
Rating:
5.0

Customer did not leave a comment.

danielle A. 
Rating:
5.0

only problem i had was with uhaul its self payed for toe dolly never even picked it up but still no refund

Scotty J. 
Rating:
4.0

Customer did not leave a comment.

Tim P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

Its a cute little place. It's always my first choice in Paris.

David H. 
Rating:
4.0

Customer did not leave a comment.

Brandy K. 
Rating:
5.0

Customer did not leave a comment.

scott H. 
Rating:
4.0

Customer did not leave a comment.

norman R. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN S. 
Rating:
4.0

Customer did not leave a comment.

Keith C. 
Rating:
5.0

Way too expensive

Brandon M. 
Rating:
4.0

Customer did not leave a comment.

Christi M. 
Rating:
3.0

Super nice people at this location easy to deal with... but as far as the 6x12 box trailer goes there no jack and it's not lite so don't send a women by herself to pick it up literally... the brake hose had seen better days the previous user didn't clean out the unit there was some glass in the floor that I had to deal with first thing other than that it was an ok experience.

STEPHEN M. 
Rating:
4.0

Was great overall but they didn't have time to clean the truck out and it was fiull of trash and dog hairs .not to mention we had a blowout and had to wait 3 hours on the side of the road for roadside assistance. But will be renting one of your trucks again if need

Anita S. 
Rating:
3.0

Customer did not leave a comment.

Kristy P. 
Rating:
5.0

Customer did not leave a comment.

catrina E. 
Rating:
3.0

I returned the equipment 2 hours pass 2 days and was charge the whole day. I get it, it was late but I also believe some leniency could've been given and not be charged the full 3rd day.

Edgar E. 
Rating:
5.0

none

Jerriann M. 
Rating:
3.0

VERY ACCOMODATING. EASY RETURN

KIMBERLY D. 
Rating:
3.0

Great!

James B. 
Rating:
1.0

Had to unhook trailer… clerk would not even acknowledge me… asked for my last name and then said do you need anything else… poor customer service

Jeffrey F. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN S. 
Rating:
5.0

Customer did not leave a comment.

Wade H. 
Rating:
5.0

Customer did not leave a comment.

Mary Jo Y. 
Rating:
5.0

Very nice and extremely courteous.

Robly E. 
Rating:
5.0

Customer did not leave a comment.

Herb S. 
Rating:
5.0

Customer did not leave a comment.

Wade H. 
Rating:
5.0

Customer did not leave a comment.

Herb S. 
Rating:
5.0

Customer did not leave a comment.

brandon D. 
Rating:
5.0

Customer did not leave a comment.

Melissa S. 
Rating:
3.0

The man working at this convenience store which was the drop location that I had to use was rude. When I was trying to ask questions, he said he did do anything with UHaul and that I just had to leave the truck and someone the next day would take care of it. He then shut off the lights in the store, walked out locked up and left. I was able to determine that I could do the check in/drop off on my phone which is what I did.

Virginia C. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

maria S. 
Rating:
5.0

Very seamless return--good service. We advised the truck battery was bad and needed to be changed before the next person rents it. We could not turn it off as it would die so we drove straight through to avoid issues.

Kathys C. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Hannibal R. 
Rating:
5.0

Customer did not leave a comment.

Keitron R. 
Rating:
4.0

Friendly and helpful.

Shawn J. 
Rating:
5.0

I was 5 minutes early to pick up my truck. The email shorted me an hour on drop off. Then I was charged extra on miles. With all the stress of moving and being shorted time, I wasn't happy to pay more money for a few extra miles.

Chadron Y. 
Rating:
5.0

Nothing everything was a okay 👍

shirley W. 
Rating:
3.0

Make sure you have the equipment at the location you say you do. I had to drive another 30 min because they did not have what I had reserved at a previous location

Lizbeth D. 
Rating:
3.0

Customer did not leave a comment.

Jennie B. 
Rating:
5.0

Convenient and reliable, friendly staff.

CATHERINE G. 
Rating:
5.0

Very friendly associate and willing to help. Will recommend to friends and family. Repeat customer.

CHRISTOPHER J. 
Rating:
5.0

Very good customer service

meiody W. 
Rating:
3.0

Customer did not leave a comment.

Tracey M. 
Rating:
5.0

Electric mirrors would be nice. A back up camera would be even better . It really needs the bubble mirrors to see the roof better.

kenneth T. 
Rating:
1.0

I'm trying to figure out if I payed for the road side assistance why didn't I receive it? I called several times regarding a dead battery then I had to have it jumped myaelf and then the key went missing and the location I rented from only had one so I called again and again someone would get back with me and never did. So when they picked up the uhal I still had personal stuff in it and then the wrecker took out all the mailboxs in front of my house. I need some one to call me ASAP and I am not paying past the 6 days I used it

Khara A. 
Rating:
5.0

The truck needs serious maintenance as in breaks, transmission, and front end. It needs breaks Transmission is not shifting right Front end is shaking.

Imogene A. 
Rating:
5.0

Everything was perfect and very professional!

Greg H. 
Rating:
5.0

Customer did not leave a comment.

Adrianna W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Mike Vaughan was very helpful and courteous. Will use this location going forward.

Gary V. 
Rating:
5.0

Good service at drop off

Carolyn R. 
Rating:
4.0

I had absolutely no problems. Good customer care.

GERALD U. 
Rating:
3.0

The truck we rented leaked water so bad. Our stuff was soaked while in the uhaul. Very disappointed in our service this go around. Gary's Gun and Pawn was not at fault. Scottie's was also not at fault. This was entirely a uhaul problem.

Nicholas M. 
Rating:
5.0

I left the key in the drop box.

Ammie R. 
Rating:
5.0

Customer did not leave a comment.

CHAD F. 
Rating:
5.0

Nice country atmosphere. Good place, nice people

David H. 
Rating:
5.0

Mike made the drop off seamless

Gary V. 
Rating:
3.0

Customer did not leave a comment.

Terry H. 
Rating:
4.0

Inside a convenience store. Had to wait while rep handled other customers. Got a call from regional tracking to determine where I dropped of the trailer. Apparently the input from the convenience store person didn't flow that I had dropped the equipment off. Also, the regional tracking center had me dropping the trailer off at a location that is 100 miles away from where I was and it was in the opposite direction of where I needed to return back to.

Anthony T. 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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