Customer Reviews for Scotts Rent All

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Scotts Rent All

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GERALD P. on

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Easy and friendly service at Scott's. Thanks

Mary R. on

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Stephen R. on

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Don't send the customer miles away for a drop off when there is one local. The local guy said I couldn't drop it off there and couldn't say how much more I would have to pay to drop it there local. Ended up paying for extra mileage to take it to a different location! Picked UHaul because of the local drop off. Budget MUCH cheaper!

Bob W. on

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NANCY F. on

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Jim S. on

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J Bentley R. on

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Nelson P. on

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Russell B. on

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Shelli P. on

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Tom W. on

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Juan M. on

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Paul N. on

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Nothing to add here.

Tom W. on

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Melissa G. on

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Virginia F. on

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BILL R. on

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James B. on

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Dennis B. on

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Ronald M. on

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Great Service! Thanks!

Joe H. on

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Andrew C. on

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lynnanne N. on

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When we went back the next morning it was great.. Very clean and drop off box convenient.. but at night there are no lights you can't tell where the drop off is for the key and it would be really very difficult to take pictures because of the lighting

Pamela H. on

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Mark H. on

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John M. on

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BRANDON H. on

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Kimberly J. on

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Larry B. on

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Very good to work with but the free 1 month storage unit I was told I would get could not be redeemed at the drop off location because they're storage units were separately owned.

CANDACE S. on

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Mary F. on

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Mack C. on

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Good ending to a big move. ALSO, WAS A GOOD EXPERIENCE WITH EVERYTHING INVOLVED TO BRING THE MOVE TO A CLOSE.

Dawn H. on

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Kassie Y. on

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Daniel U. on

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Susan A. on

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The Scotts' personnel were absolutely terrific. My original pickup location in Galax VA was totally unaware of my reservation and we were forced to travel to Sparta NC in order to pick up a truck..

Stephanie H. on

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It’s the only one in Sparta. I had to drop the truck off at night, and the business cannot be seen from the road. I had to ask a police officer and he guided me in. It doesn’t look like a business even when you get to it. Once we drove up a hill, it was dimly lit. I felt like I was trespassing. Nice people on the phone. I told them I left some fans i had rented from them in the truck, then they called a few days later asking for them.

Terrance S. on

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Had a sign for 313 volt outlets but only had two do I had to buy an outlet. Truck was great but lacking cruise control.

Rosemarie H. on

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mark H. on

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Truck has old food trash and a pair of prescription glasses behind seat.

kim K. on

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Tracy C. on

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Nothing that I can think of. I’ve rented trucks from Scott’s Rent All twice and I have gotten great service both times.

MARK R. on

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Lake H. on

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Danny K. on

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Took over 40 minutes to complete pick-up due to Computer Issues!

Russell A. on

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Robert B. on

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Charles S. on

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BENEDETO S. on

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Lake H. on

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Charles M. on

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Alexander P. on

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Everything over all was great I think, the feller that helped me was very friendly and quick with the services

rom C. on

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These guys are the best, got me on the road ASAP. A+

Joel R. on

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Susan M. on

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James J. on

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I dropped off at night, so it is difficult to answer these questions.

Jann Spalding B. on

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hunter N. on

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Roger P. on

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We received the Uhaul online with my mother-in-laws credit card info. My husband went to pick up the Uhaul and was told they knew nothing about it. When they did find the reservation they said it had not been paid for. What was the use of entering the credit card info when we reserved it if you were not going to bill the card. Also, he was told that he had to tell them how many miles we were going to travel before he left. How was we supposed to know how many trips it was going to take to move my mother in law from her home to an assisted living. She has dementia and got very upset with the entire ordeal. We ended up paying for more miles than what we used. Why couldn't you take the mileage when we picked it up and when we returned and billed us at that point. We were very disappointed in the entire experience. Renting a Uhaul for the day should not have been that difficult.

Jann Spalding B. on

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James B. on

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Great dealer here! Best I have expereinced in 30 years!

Patricia L. on

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Jean W. on

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Stanley M. on

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Timothy B. on

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Wes W. on

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Robert W. on

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Carolyn B. on

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ROBERT W. on

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Susan C. on

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STEVEN K. on

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James D. on

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U-Haul scheduled for me to drop off the truck at a facility that was closed for the entire week. There was no notice at the location that it was closed for an extended time. In order to place key in drop box, I had to climb over a locked barricade at the driveway entrance. I feel that this was more of a problem with the online reservation system rather than with the receiving dealer. This turned an otherwise very positive rental experience into a very negative one.

Laura K. on

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Very hard to find, signage was not clear. Drop off place was on the side of a building.

Steven K. on

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Better signage to help identify the location.

Susan M. on

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These guys were so helpful! I would definitely recommend them!

John O. on

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Lisa S. on

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It can be hard to find. Signage is difficult to see and no directions back to the office.

Larry L. on

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Truck was ready when I arrived and pickup was smooth.

Kathy R. on

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everything was perfect..thanks

MATTHEW F. on

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Gregg B. on

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Assist with hook up process.

Mark W. on

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James C. on

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Randall B. on

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We had a light bulb (break light and left turn light) out on the auto trailer, but the U Haul rep replaced it before we left. Check on these items before pick up by the customer.

Donna H. on

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This worked out very well for us only after a failed reservation in Galax, VA. Your online reservation system needs work!!!

Susan C. on

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Stephanie R. on

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Thomas M. on

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Fast, friendly and professional. Very easy turn-in.

Kimberly C. on

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John O. on

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CHRIS W. on

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LARRY C. on

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Antonio M. on

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EDDIE M. on

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it was a very good experience Improvement what I want to be something personal I can't think of anything

STEVEN R. on

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Facility was not open when vehicle dropped off. The keys were left in the night drop box and a person that was there was notified that the truck was dropped off and its parking location.

jeremy B. on

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JENNIFER S. on

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EUGENE J. on

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JUSTIN I. on

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David S. on

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