Customer Reviews for Sebens Garage
(U-Haul Neighborhood Dealer)

194 reviews

1408 N Market St   Monticello, IL 61856
(Off Market St)

(217) 762-9451

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(217) 762-9451

1408 N Market St
Monticello, IL 61856
(Off Market St)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Tim W 
Rating:
2.0

The entire rental experience depends on having an available KEY for the truck. The key was locked in the gas station garage with no one in sight and I sat there calling and leaving messages for an hour. I almost had to ask someone to come get me from Chicago which would have been a 3 hour drive. Finally a garage employee showed up and found the key and I got on my way. I jumped through a lot of hoops to get to Monticello, and followed every procedure on the app. The situation was very stressful.

kenneth s 
Rating:
5.0

Great customer service

Ron C 
Rating:
5.0

Customer did not leave a comment.

Randall D 
Rating:
4.0

Customer did not leave a comment.

Paul M 
Rating:
5.0

Customer did not leave a comment.

greg C 
Rating:
5.0

Sebens Towing...always supports our community members. Great business! Keep up the good work! Thank you, Jackie, Dennis and Brent

peg b 
Rating:
5.0

The app seemed to have quite a few bugs which caused it to crash on multiple at pick-up and upon delivery. I was able to walk-in to the store front and get help from them getting the code, fortunately. Very helpful and kind staff!

Dustin R 
Rating:
3.0

It is a family garage and managed in that fashion. It served the purpose. .

Patricia H 
Rating:
3.0

The place is what it is. It’s an original midwestern garage and I like it that way.

Christopher C 
Rating:
4.0

Customer did not leave a comment.

Stan C 
Rating:
5.0

Customer did not leave a comment.

William H 
Rating:
5.0

This location is my home town. I'm glad to have this service near by.

William D 
Rating:
4.0

Customer did not leave a comment.

Chuck S 
Rating:
2.0

Make trailer jack stands available

Charles B 
Rating:
5.0

The mobile pickup feature did not work with my normal phone browser which caused extra hiccups and troubleshooting.

Daniel S 
Rating:
5.0

Customer did not leave a comment.

Brent H 
Rating:
5.0

Customer did not leave a comment.

william s 
Rating:
3.0

Customer did not leave a comment.

Kenneth H 
Rating:
4.0

The mileage authorized was short of what was necessary.

George D 
Rating:
4.0

Customer did not leave a comment.

Ron T 
Rating:
2.0

Location is very remote. And service was slow and didn't have a computer to process the transation.

Aaron C 
Rating:
4.0

Customer did not leave a comment.

David H 
Rating:
5.0

Keep up the good work.

STANLEY M 
Rating:
5.0

Customer did not leave a comment.

Christina C 
Rating:
5.0

Convienantvto drop off.

Paul S 
Rating:
5.0

Good people!

Gary H 
Rating:
5.0

Customer did not leave a comment.

Richard M 
Rating:
5.0

Customer did not leave a comment.

troy P 
Rating:
5.0

Always a great experience at Sebens!

Jordan Z 
Rating:
5.0

Customer did not leave a comment.

Zackary D 
Rating:
3.0

Customer did not leave a comment.

Joy D 
Rating:
3.0

Too far away, truck had broken glass in cargo bay. Truck smelled like it had been smoked in.

Evan N 
Rating:
4.0

Customer did not leave a comment.

MICHAEL B 
Rating:
4.0

Customer did not leave a comment.

Dai N 
Rating:
5.0

Customer did not leave a comment.

Richard M 
Rating:
5.0

Staff was very friendly and helpful

Julie G 
Rating:
5.0

Customer did not leave a comment.

Richard M 
Rating:
4.0

Customer did not leave a comment.

Richard M 
Rating:
4.0

Customer did not leave a comment.

Dylan J 
Rating:
5.0

Customer did not leave a comment.

ROBERT W 
Rating:
5.0

Customer did not leave a comment.

Richard H 
Rating:
5.0

Customer did not leave a comment.

Rebecca H 
Rating:
4.0

Very helpful with setting up the rental and being flexible.

stefan c 
Rating:
5.0

the lady that helped me with the trailer was extremely knowledgeable about the trailer and pleasant to do business with

Matthew N 
Rating:
4.0

The people were very nice. The computer was a bit slow.

Carl s 
Rating:
4.0

Customer did not leave a comment.

Donna F 
Rating:
1.0

Customer did not leave a comment.

micharl p 
Rating:
5.0

Customer did not leave a comment.

Katherine W 
Rating:
5.0

Friendly staff and not crowded at all.Great service.

Andrew S 
Rating:
3.0

Customer did not leave a comment.

Roger P 
Rating:
1.0

Customer did not leave a comment.

Dawn M 
Rating:
5.0

Customer did not leave a comment.

Cole Y 
Rating:
3.0

Customer did not leave a comment.

Mark M 
Rating:
5.0

Customer did not leave a comment.

Patrica d 
Rating:
5.0

Customer did not leave a comment.

travis m 
Rating:
3.0

Customer did not leave a comment.

Mark M 
Rating:
2.0

It took almost 2 hours for the lady to actually run my credit card. The place was unkept and very dirty. Two giant cats just laying around the shop on top of the counters. The lady did not know what she was doing when she took my payment. I would have went somewhere else had I known about this one. This put me way behind my already tight schedule.

Nelson R 
Rating:
5.0

Customer did not leave a comment.

JAMES D 
Rating:
3.0

Customer did not leave a comment.

Mark M 
Rating:
3.0

Customer did not leave a comment.

Richard V 
Rating:
5.0

Customer did not leave a comment.

Fred D 
Rating:
3.0

Customer did not leave a comment.

Gary W 
Rating:
4.0

Customer did not leave a comment.

Patrick M 
Rating:
2.0

I was not able to check the vehicle in online when I returned it. I called Uhaul for help and was told to take pictures and call them in the morning. By the time I got up the next day to call them, I was already charged a $25 cleaning fee. This was for absolutely no reason at all, as I have the pictures. I am very unhappy with the return process on this truck. I usually rent between 6-8 trucks a year depending on my needs as I run a small wholesale business.

Preston C 
Rating:
5.0

Very pleasant to deal with and very helpful during the whole process of pick up and drop off. Will go here first if I need to rent equipment again in this area.

BARBARA W 
Rating:
5.0

Customer did not leave a comment.

Brian M 
Rating:
5.0

There seemed to be some confusion or miscommunication at pick up time. I thought I was supposed to check myself in on line but the provider checked me in. She was very kind and friendly. Everything worked out great. I would recommend U haul.

Darlene M 
Rating:
5.0

IT TOOK 45 MIN TO 1 HR PERSON NICE BUT DID NOT KNOW HOW TO FILL OUT COMPUTER ;IN CHAMPAIGN ON UNIVERSITY PUT ON HITCH WAS EXCELLENT

john h 
Rating:
5.0

Customer did not leave a comment.

Adalberto B 
Rating:
5.0

Customer did not leave a comment.

Bill C 
Rating:
2.0

Customer did not leave a comment.

Cindy B 
Rating:
5.0

Very friendly and helpful. Not too far from Champaign. I would highly recommend.

janet r 
Rating:
5.0

Customer did not leave a comment.

Christopher C 
Rating:
4.0

I called uhaul before my pick up date asking about a ball hitch. I was told I could buy one with my rental and when I showed up, they did not have one to buy. I had to run to 2 stores to get one. I also didn’t have an electrical hook up, and I was not given any information beforehand making sure I had all of this equipment. I was an hour late to where I had to go.

Brandi B 
Rating:
3.0

Customer did not leave a comment.

Brian M 
Rating:
5.0

Customer did not leave a comment.

Karlene K 
Rating:
3.0

There should be a greater emphasis for partnered locations to be going over a contract with the driver, go over the instructions that are printed on stickers on the inside of the cab in case there are questions, and helping to adjust mirrors-basically help to understand the different factors involved since it’s so different from most people’s cars. There was also an issue of the software/web services available to the woman working at Seben’s managing the uhual transaction, where when she entered my address of where I would be moving the map listed my address as being in the Loop rather than the Rogers Park neighborhood of Chicago that it actually is in, and would not list the locations nearby my actual apartment. Because of this she couldn’t select a location and said she would instead select the option where once I got to the area I could find which location was near me and call them and let them know I would be dropping off at their location. This was reflected on the contract and receipt she printed out for me at the top. But when I got home from picking up the uhaul that day I got an email telling me I had a drop off location assigned to me (Lawrence Shell) and when I called to ask if she had changed this she said no she hadn’t and she didn’t know why that happened. She either lied, or uhaul took the liberty of changing things without checking.

Simone M 
Rating:
5.0

Customer did not leave a comment.

Larry s 
Rating:
3.0

Bigger U-Haul sign, better lighting and marked parking would have helped after sundown. Not a big problem though.

Stephen R 
Rating:
4.0

Customer did not leave a comment.

paul b 
Rating:
2.0

Customer did not leave a comment.

Jamie S 
Rating:
3.0

Customer did not leave a comment.

Amy C 
Rating:
5.0

Staff noticed my spare tire had low air pressure and they filled it for me. Staff were also willing to wait for me for late pick up if needed.

Tonja H 
Rating:
3.0

tires had low tread, the place was messy & unkept

Michael M 
Rating:
3.0

Customer did not leave a comment.

Greg B 
Rating:
4.0

Customer did not leave a comment.

Dennis M 
Rating:
5.0

Very good service. Would recommend to others.

Matthew L 
Rating:
2.0

They need training on the computer system. Took 50 minutes to check out on a rental which had already been ordered and paid for online.

Erin P 
Rating:
3.0

WELL I WAS CHARGED TWICE FOR THE RENTAL OF THE UHAUL, AND I AM HAVING TROUBLE GETTING THE MONEY PUT BACK ON MY CREDIT CARD, SO FAR I HAVE MADE TWO CALLS. I AM GETTING THE RUN AROUND ON THAT, SO NOT HAPPY ABOUT THAT!!!!!!!!!!!

Elaine S 
Rating:
5.0

Put a soft cover or at least paint the trailer hitch. It’s right there when using the rear cargo door. (My shin is bruised and very sore)

bill b 
Rating:
5.0

Customer did not leave a comment.

Kimberly B 
Rating:
5.0

LOVED THE CONVENIENCE. RENT LOCALLY. PRICING REASONABLE. OWNERS VERY PLEASANT. THANKS UHAUL B,PERRY

Betty P 
Rating:
5.0

Customer did not leave a comment.

Micheal R 
Rating:
5.0

Customer did not leave a comment.

carol g 
Rating:
5.0

Customer did not leave a comment.

SHERYL L 
Rating:
5.0

Both lady and gentleman are very very nice

Derek S 
Rating:
4.0

Customer did not leave a comment.

Tracey P 
Rating:
4.0

Very nice people. Very helpful

Mark F 
Rating:
5.0

The people were wonderful and helpful. Drove 45 minutes to get the trailer because I waited too long to reserve, but it was well worth it. I would not change anything!

Jim Y 
No reviews have been submitted for this location.

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