Customer Reviews for Sebens Garage
(U-Haul Neighborhood Dealer)

148 reviews

1408 N Market St   Monticello, IL 61856
(Off Market St)

(217) 762-9451

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(217) 762-9451

1408 N Market St
Monticello, IL 61856
(Off Market St)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Donna F. 
Rating:
1.0

Customer did not leave a comment.

micharl P. 
Rating:
5.0

Customer did not leave a comment.

Katherine W. 
Rating:
5.0

Friendly staff and not crowded at all.Great service.

Andrew S. 
Rating:
3.0

Customer did not leave a comment.

Roger P. 
Rating:
1.0

Customer did not leave a comment.

Dawn M. 
Rating:
5.0

Customer did not leave a comment.

Cole Y. 
Rating:
3.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Patrica D. 
Rating:
5.0

Customer did not leave a comment.

travis M. 
Rating:
3.0

Customer did not leave a comment.

Mark M. 
Rating:
2.0

It took almost 2 hours for the lady to actually run my credit card. The place was unkept and very dirty. Two giant cats just laying around the shop on top of the counters. The lady did not know what she was doing when she took my payment. I would have went somewhere else had I known about this one. This put me way behind my already tight schedule.

Nelson R. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
3.0

Customer did not leave a comment.

Mark M. 
Rating:
3.0

Customer did not leave a comment.

Richard V. 
Rating:
5.0

Customer did not leave a comment.

Fred D. 
Rating:
3.0

Customer did not leave a comment.

Gary W. 
Rating:
4.0

Customer did not leave a comment.

Patrick M. 
Rating:
2.0

I was not able to check the vehicle in online when I returned it. I called Uhaul for help and was told to take pictures and call them in the morning. By the time I got up the next day to call them, I was already charged a $25 cleaning fee. This was for absolutely no reason at all, as I have the pictures. I am very unhappy with the return process on this truck. I usually rent between 6-8 trucks a year depending on my needs as I run a small wholesale business.

Preston C. 
Rating:
5.0

Very pleasant to deal with and very helpful during the whole process of pick up and drop off. Will go here first if I need to rent equipment again in this area.

BARBARA W. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

There seemed to be some confusion or miscommunication at pick up time. I thought I was supposed to check myself in on line but the provider checked me in. She was very kind and friendly. Everything worked out great. I would recommend U haul.

Darlene M. 
Rating:
5.0

IT TOOK 45 MIN TO 1 HR PERSON NICE BUT DID NOT KNOW HOW TO FILL OUT COMPUTER ;IN CHAMPAIGN ON UNIVERSITY PUT ON HITCH WAS EXCELLENT

john H. 
Rating:
5.0

Customer did not leave a comment.

Adalberto B. 
Rating:
5.0

Customer did not leave a comment.

Bill C. 
Rating:
2.0

Customer did not leave a comment.

Cindy B. 
Rating:
5.0

Very friendly and helpful. Not too far from Champaign. I would highly recommend.

janet R. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
4.0

I called uhaul before my pick up date asking about a ball hitch. I was told I could buy one with my rental and when I showed up, they did not have one to buy. I had to run to 2 stores to get one. I also didn't have an electrical hook up, and I was not given any information beforehand making sure I had all of this equipment. I was an hour late to where I had to go.

Brandi B. 
Rating:
3.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Karlene K. 
Rating:
3.0

There should be a greater emphasis for partnered locations to be going over a contract with the driver, go over the instructions that are printed on stickers on the inside of the cab in case there are questions, and helping to adjust mirrors-basically help to understand the different factors involved since it's so different from most people's cars. There was also an issue of the software/web services available to the woman working at Seben's managing the uhual transaction, where when she entered my address of where I would be moving the map listed my address as being in the Loop rather than the Rogers Park neighborhood of Chicago that it actually is in, and would not list the locations nearby my actual apartment. Because of this she couldn't select a location and said she would instead select the option where once I got to the area I could find which location was near me and call them and let them know I would be dropping off at their location. This was reflected on the contract and receipt she printed out for me at the top. But when I got home from picking up the uhaul that day I got an email telling me I had a drop off location assigned to me (Lawrence Shell) and when I called to ask if she had changed this she said no she hadn't and she didn't know why that happened. She either lied, or uhaul took the liberty of changing things without checking.

Simone M. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
3.0

Bigger U-Haul sign, better lighting and marked parking would have helped after sundown. Not a big problem though.

Stephen R. 
Rating:
4.0

Customer did not leave a comment.

paul B. 
Rating:
2.0

Customer did not leave a comment.

Jamie S. 
Rating:
3.0

Customer did not leave a comment.

Amy C. 
Rating:
5.0

Staff noticed my spare tire had low air pressure and they filled it for me. Staff were also willing to wait for me for late pick up if needed.

Tonja H. 
Rating:
3.0

tires had low tread, the place was messy & unkept

Michael M. 
Rating:
3.0

Customer did not leave a comment.

Greg B. 
Rating:
4.0

Customer did not leave a comment.

Dennis M. 
Rating:
5.0

Very good service. Would recommend to others.

Matthew L. 
Rating:
2.0

They need training on the computer system. Took 50 minutes to check out on a rental which had already been ordered and paid for online.

Erin P. 
Rating:
3.0

WELL I WAS CHARGED TWICE FOR THE RENTAL OF THE UHAUL, AND I AM HAVING TROUBLE GETTING THE MONEY PUT BACK ON MY CREDIT CARD, SO FAR I HAVE MADE TWO CALLS. I AM GETTING THE RUN AROUND ON THAT, SO NOT HAPPY ABOUT THAT!!!!!!!!!!!

Elaine S. 
Rating:
5.0

Put a soft cover or at least paint the trailer hitch. It's right there when using the rear cargo door. (My shin is bruised and very sore)

bill B. 
Rating:
5.0

Customer did not leave a comment.

Kimberly B. 
Rating:
5.0

LOVED THE CONVENIENCE. RENT LOCALLY. PRICING REASONABLE. OWNERS VERY PLEASANT. THANKS UHAUL B,PERRY

Betty P. 
Rating:
5.0

Customer did not leave a comment.

Micheal R. 
Rating:
5.0

Customer did not leave a comment.

carol G. 
Rating:
5.0

Customer did not leave a comment.

SHERYL L. 
Rating:
5.0

Both lady and gentleman are very very nice

Derek S. 
Rating:
4.0

Customer did not leave a comment.

Tracey P. 
Rating:
4.0

Very nice people. Very helpful

Mark F. 
Rating:
5.0

The people were wonderful and helpful. Drove 45 minutes to get the trailer because I waited too long to reserve, but it was well worth it. I would not change anything!

Jim Y. 
Rating:
5.0

Customer did not leave a comment.

tracy S. 
Rating:
4.0

If you change someone's location from his initial, please allow him to return the equipment to his initial location.

Raphael K. 
Rating:
3.0

Customer did not leave a comment.

Lauren S. 
Rating:
5.0

Customer did not leave a comment.

Lucas S. 
Rating:
4.0

Customer did not leave a comment.

Kurt J. 
Rating:
3.0

Customer did not leave a comment.

kevin B. 
Rating:
3.0

Trailer had a flat tire, making a return trip for repair necessary. Personnel sent from Champaign, IL were very professional.

David B. 
Rating:
3.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

The were great and accommodating!

KENNY D. 
Rating:
5.0

Customer did not leave a comment.

Patricia P. 
Rating:
5.0

Customer did not leave a comment.

Randy M. 
Rating:
1.0

I was given confirmation of a trailer 1/2 block from where I was staying and in stead had drive 50 milez out of my way. This is a uhaul issue not the operator of the location.

Joseph G. 
Rating:
3.0

Customer did not leave a comment.

Ian C. 
Rating:
4.0

Customer did not leave a comment.

sean B. 
Rating:
5.0

Customer did not leave a comment.

KEVIN Z. 
Rating:
4.0

They were very helpful in getting the trailer available for pick up in the JOhnston City, IL area.

JEFF S. 
Rating:
5.0

Customer did not leave a comment.

COLLIN S. 
Rating:
5.0

Nothing could be improved. Jackie was super!

ED K. 
Rating:
3.0

Customer did not leave a comment.

ANTHONY D. 
Rating:
5.0

Customer service was very friendly, went above and beyond to provide a great experience.

Trevor T. 
Rating:
3.0

Customer did not leave a comment.

HENRY G. 
Rating:
5.0

I appreciated that they called two days before the pickup to let me know the truck was waiting on their lot. The lady who I dealt with was extremely friendly and courteous. A pleasure to deal with.

TIM M. 
Rating:
4.0

Customer did not leave a comment.

VINCE T. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
3.0

Customer did not leave a comment.

DAVID F. 
Rating:
4.0

Customer did not leave a comment.

JANET O. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T. 
Rating:
4.0

Customer did not leave a comment.

Dawn K. 
Rating:
5.0

Customer did not leave a comment.

Ken F. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
3.0

Customer did not leave a comment.

JESSICA H. 
Rating:
3.0

It wasn't open on Sunday when we dropped off the truck.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

GLORIA L R. 
Rating:
5.0

Great service and they were very friendly and helpful.

NICOLAS P. 
Rating:
5.0

The people at the Monticello location are special, you are lucky to have representatives of this quality

EDWIN F. 
Rating:
3.0

Customer did not leave a comment.

TERRY O. 
Rating:
4.0

The Seben's were freindly and helpful. I received the truck I requested. The move went well. The computer processing went slow and it took a while to obtain a contract for the truck. When I was making reservations 10 days in advance, I went to the Sebens and a Champaign U-Haul dealer and both dealers would not guarantee that they would have the truck I was requesting. They both said if they could not get me the truck I was requesting, I would receive $50 and I could go to another truck rental business. Both dealers said they would try their best to have the truck. If this a U-Haul company policy, I do not feel this is a very good practice since I am making reservations in advance of when I need the truck.

JEFF C. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
2.0

make sure they have decent equipment and the dollys people need

scott A. 
Rating:
2.0

The service rep was friendly enough and they tried hard to accommodate our moving needs. Unfortunately their computers were slow and their internet was spurious so I never got a paper contract and never saw my final charges. But the rep did promise to bring them by our location unfortunately we were already gone so they are mailing them to us.

BYRON S. 
Rating:
3.0

Customer did not leave a comment.

ELIZABETH D. 
Rating:
3.0

Customer did not leave a comment.

Arthur F. 
Rating:
4.0

Customer did not leave a comment.

BRIAN S. 
Rating:
4.0

Very handy for a small town. Often I need to do to Champaign, but this was great even if a few bucks more.

MICHAEL C. 
Rating:
3.0

Trailer worked fine - a bit rusty but held up for the trip. All chains and tire belts are new and in good shape.

Dan L. 
Rating:
3.0

Customer did not leave a comment.

ROBERT T. 
No reviews have been submitted for this location.

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