Customer Reviews for Second Hand Treasures
(U-Haul Neighborhood Dealer)

Rating:

5.0

I will see you again next week for the next one 😊

Rating:

5.0

Yes absolutely . The Customer Service Clerk Terry Was Quik and had it Hooked in. Timely Manner . I would Recommend all in the Area to Rent from them . Keep up the Great Work Team Thank You

Rating:

5.0

Everything was ready and ready for our trip the car hauler was on perfect I will recommend Uhaul for sure

Rating:

5.0

Very helpful and polite staff.

Rating:

1.0

Was charged for 3 days when had less than a day watch out they r trying to rip people off

Rating:

3.0

I’m saying average only because we were scheduled to drop off in Keystone Heights. Drove to drop it off to find the business closed. When we called uhaul, we were instructed to leave it. Under better judgement, we asked where the next drop off was, since the business was locked and were the gates to get into the business. We drove 30 minutes away to the next closest location. If the business was going to be closed, it should have never been an option to drop off online when we booked. 😩😩😩

Rating:

5.0

Friendly and help full

Rating:

4.0

Very helpful

Rating:

3.0

Drop off was ok, but they have very little room for the trucks as it is a second hand store.

Rating:

1.0

Treat customers with some dang on respect , never again will I ever rent from there ever again

Rating:

5.0

Great customer service

Rating:

5.0

These folks were very professional and actually got a big laugh about the pick up point mileage error.

Rating:

2.0

I originally had another location which was closed. This location had no boxes no dollies which I ordered at the previous location. I ordered a 15 footer originally told they had a 17 footer and the rep supposedly put me down for the 17 footer and I ended up with a 26 footer. I was told oh you are getting charged for a 17 footer instead of the 26 footer. When I turned it back in learned that the 17, 20 and 26 footer are the same price. So I will probably not be using UHaul again or recommending them to anyone. It’s been an awful experience

Rating:

3.0

Ordered a appliance dolly and had no dolly of any kind available. Will be calling to get my money back on the dolly rental.

Rating:

5.0

She was extremely polite and helpful. Would recommend 2nd hand treasures over anyone

Rating:

5.0

All keep doing what you doing👍

Rating:

3.0

The staff was very nice and friendly. I would recommend a different area within the store for them to conduct the uhaul services so it doesn’t interfere with their other business. Although this has nothing to do with the pickup location, the odometer reading for speed on the truck is off. It would be at 100 if we were only going at a speed of 60-65. Or it would be at 20-30 when we were at a complete stop.

Rating:

5.0

There should be sign in a board how you are being charge for the rentals, and the dollars per miles. Also, what is average miles per gallon does the truck use so I can estimate how much gas I will put in. Thanks!

Rating:

5.0

I can't find anything wrong with this particular U-Haul location. Just a friendly suggestion to people like me who use U-Haul services please let's just take the extra step to wipe down the seats this year and call them on the inside of the truck and sweep it out in the back just to help these people out leave it the way you found it and you'll feel much better about yourself and you'll be made of a positive impact on the U-Haul people.

Rating:

1.0

I reserved a trailer for 24 hours, cleaned it and brought it back on time used the mobile check in due to the business being closed. Later the next day to see I was charged over double the expected charge. Had to call the shop when they opened and they "looked into" the issue, and decided to process a full refund and hit my card again for the correct amount. Very wrong, We live off a strict budget and when a 45$ charge turns into a 200$ charge that is just wrong, I understand the money will come back but I find it ridiculous that charging an already taxed person instead of issuing a partial refund would have been more considerate.

Rating:

5.0

Overall customer assistance top notch.

Rating:

5.0

The Staff here was extremely helpful and super friendly

Rating:

5.0

Amazing service

Rating:

3.0

Rented us a trailer with a screw in tire that had to get road service out to fix . Then tire man showed us why trailer was not pulling correctly because bearing was shot very dangerous then sent us a bill for 2 extra days we couldn't use trailer oh yeah like we would recommend U-Haul NO WAY

Rating:

2.0

Felt as though I was charged too much for a 19.99 truch plus $7 for the dolly. Was charged $83 for a 5 hour rental.

Rating:

2.0

Commutation between employees.

Rating:

5.0

very friendly and proffesional, got the job done, made my job easy.

Rating:

3.0

Trailer came off truck within 1/2 mile after leaving pickup point people had to come and put back on. Said it was not properly installed

Rating:

3.0

When I dropped off my 5x8 trailer to the location, which is also a popular thrift store, the thrift store was very busy with lots of customers shopping that day. One of the gentlemen that worked there told me that if I see a place to park the trailer I was welcome to leave it and they would check it in for me later. I've parked and unhooked the trailer myself and then went back inside to wait to check it in so that I can be issued a receipt. After about 10 or 15 minutes of total weighing the same gentleman who told me I could park the trailer myself reiterated that I did not need to wait to check it in and then they would get to it as soon as they were no longer busy for the day and that they would email me the receipt. A few days after I returned the trailer, I received an email from U-Haul stating that they never received notification that I returned the trailer and then I needed to verify whether or not I did. I then sent all the details of exactly when I return the trailer and a screenshot of my Google maps history showing that I was physically there for approximately 25 minutes. Several days later, when I just happened to be taking my children back to that thrift store to do some shopping, I took an additional photo of the trailer and I asked if this had ever been resolved because I still had not received a receipt. After sending the additional photos of the trailer outside of the store sign, I finally received an electronic receipt. While all is well that ends well, the check-in process was less than professional and I went out of my way to verify the check-in and follow up to ensure it was checked in properly.

Rating:

5.0

Staff here was very very helpful!

Rating:

5.0

This is the lady that told me that she was filing a claim against the other U-Haul for not cleaning it. It was a mess inside and out she couldn’t see the pictures I took so I had no leg to stand on, so they need to show when we take pictures on our app that it the other store can see what’s going on.

Rating:

3.0

Well my experience was not very good due to a mistake made as not being turned in. Was not in the system to show for me to get my deposit back. Took over 2 weeks.

Rating:

4.0

Great service. Upset that I was charged a $40 cleaning fee, but they were unaware I was given the truck in same condition as I returned it

Rating:

3.0

Good job

Rating:

5.0

My crew rocks! Great job fam!

Rating:

5.0

I had a problem so I thought and was helped tremendously by Becka and it was a great how she helped me calm down

Rating:

5.0

This location is the only one we will rent from, super nice friendly people.

Rating:

5.0

Excellent customer service

Rating:

5.0

Tyler went above and beyond getting me on the road!

Rating:

2.0

Windshield wipers were dry rotted had to delay trip from rain couldn’t see out window window not clean nor cab

Rating:

4.0

I requested my fuel be corrected and it wasn't so the second location charged me $15 extra even though I dropped it off with more fuel than I picked it up with. The Air Conditioner doesn't stay on. It will work a while then blows hot.

Rating:

2.0

I ENDED UP NOT USING THE DOLLY AND TRIED TO DROP IT OFF AT SAME LOCATION AND WAS INFORMED THAT I WOULD BE CHARGED A $77 FEE FOR WRONG DROP OFF LOCATION. ENDED UP DRIVING 3 HOURS TO DROP OFF TO AVOID FEE.

Rating:

2.0

Just second hand store with stuff everywhere and the girl that does it just walked out with her phone puts everything on the phone says you're doing

Rating:

2.0

The equipment was dirty and they took forever to get thinks rwady

Rating:

1.0

The heavy set rude woman that assisted me she over charged me for the uhaul truck she is a crook. I put a hundred dollars cash down on it and I only used the truck for about five or six hours & I only went a few miles then I returned the truck back immediately after I dropped my furniture off, so how is it that I only recieved a refund of $42 but I guess running a hammy down use goods store with no sales and business certainly isn't booming so they gotta rob dry the people whose renting a uhaul at there store business what a shame....

Rating:

5.0

Nothing

Rating:

5.0

the truck needs to be serviced. engine light was on for the rental period until hit a large pothole on the highway and the engine light and squeaking stopped

Rating:

5.0

Nothing to improve on. Staff was friendly and went above and beyond to make sure I was taken care of.