Customer Reviews for SecurCare 136
(U-Haul Neighborhood Dealer)

51 reviews

1880 Veterans Memorial Hwy SW   Austell, GA 30168

(678) 945-4911

Location Hours

  • Monday - Saturday:
    10:30 am - 1 pm / 2 pm - 4 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(678) 945-4911

1880 Veterans Memorial Hwy SW
Austell, GA 30168

Services at this Location:

Location Hours

  • Monday - Saturday:
    10:30 am - 1 pm / 2 pm - 4 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Dreamia N. 
Rating:
5.0

Maria was very kind and helpful. Excellent Customer service and she made things very easy.

Cydney L. 
Rating:
5.0

Your service was excellent. I would recommend speaking to Dawn at the location where I got my truck from she was the best, she was extremely kind and helpful to me. Awesome.

Deborah B. 
Rating:
5.0

Customer service was great. Will use again.

PHYLLIS P. 
Rating:
5.0

Customer did not leave a comment.

Rodolfo P. 
Rating:
5.0

Customer did not leave a comment.

Carol W. 
Rating:
5.0

Customer did not leave a comment.

Sonia C. 
Rating:
5.0

Customer did not leave a comment.

Lord A. 
Rating:
5.0

Customer did not leave a comment.

STACIA Q. 
Rating:
5.0

Customer did not leave a comment.

HELEN S. 
Rating:
5.0

Great Service!

Sean B. 
Rating:
5.0

Customer did not leave a comment.

Laurent V. 
Rating:
5.0

When I tried the process of returning the vehicle, the camera would come on but wouldn't take a picture and I couldn't proceed to finish. So I returned the keys to the box.

Teresa R. 
Rating:
1.0

When we arrived at the location, the manager was on lunch so there was no one to help. I had to sit on hold for an hour with uhaul and the location because uhauls site was not working properly. This set me back an hour and i was on a time constraint. This process was supposed to be easy and effortless, instead it was frustrating and took way too long.

Whitney H. 
Rating:
5.0

Super easy and nice van - will use again for sure!

Steven S. 
Rating:
2.0

The app has you working as if you were a U-Haul employee, when I'm a PAYING customer.

Kevin L. 
Rating:
5.0

Nothing

TERRI K. 
Rating:
5.0

Dawn was knowledgeable and helpful!

STEPHANIE U. 
Rating:
5.0

Customer did not leave a comment.

KYLE M. 
Rating:
3.0

Change the windshield wipers

TOMMY H. 
Rating:
5.0

Very professional service

TIMOTHY S. 
Rating:
5.0

Dawn assisted me with properly completing my reservation and online check in despite the fact that she was on her way out of the office when I arrived. She was very helpful and patient.

MAURICE C. 
Rating:
3.0

Please make sure trucks are clean. Mine was dirty inside and out. Floor of cargo area and hand truck had oil on them. Need a process to double check that all items rented are ready for pickup. I rented 12 furniture pads but only received 1. This was the first time I used the app to check-in and pickup/return the truck. Worked well and I will use it again

Gary H. 
Rating:
5.0

Dawn was so accommodating and friendly. Made the entire experience less stressful as it can be when moving.

shakeela J. 
Rating:
5.0

Very nice and professional

Oladele O. 
Rating:
4.0

The manager I believe he is as well as the other lady at this location were so nice they actually went above and beyond service of what I need and helped me greatly when I was in a bind

Lena J. 
Rating:
5.0

Customer did not leave a comment.

Arthur M. 
Rating:
4.0

Mary was a pleasure to work with. Great customer service and very personable.

Shannon L. 
Rating:
3.0

Customer did not leave a comment.

Vicky U. 
Rating:
5.0

The online check-in experience was a cluster. Before I left the house I uploaded my ID, both front and back. When I arrived to pick up the van, my ID was not on file and I had to re-upload both images. The uhaul website informed me that the key to my van was in the upper box and gave me a code to retrieve the key. The code did not work for the upper box. Luckily there was an attendant on site who provided me with the correct code to retrieve my key from the LOWER box. This was very frustrating and should not have been an issue. If uhaul is going to continue to allow customers to pick up/drop off online, I would recommend streamlining the process before continuing this procedure. The whole process was fragmented and took as much time, if not longer, than the original booking process (which was supposed to save time). The van was clean and the on site attendant was very helpful, but the whole process of booking online and retrieving the key was lackluster. I will hope for a better experience in the future.

Jacob L. 
Rating:
5.0

Awesome customer service!

keena P. 
Rating:
5.0

Customer did not leave a comment.

allyson H. 
Rating:
4.0

Customer did not leave a comment.

Toccara Donita H. 
Rating:
5.0

Customer did not leave a comment.

Karen T. 
Rating:
5.0

Great customer service!

Joel C. 
Rating:
5.0

Yard to small have no to park your car on property

jarvis R. 
Rating:
5.0

Customer did not leave a comment.

shadella P. 
Rating:
5.0

Customer did not leave a comment.

Maria X. 
Rating:
1.0

Manager was spiteful and verbally assaulted me. Did not have equipment ready nor the truck.

Jared S. 
Rating:
3.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

Franklin Z. 
Rating:
1.0

My key was not there when I arrived. Non responsive and never received a call from area supervisor as requested

adedamilola F. 
Rating:
5.0

Customer did not leave a comment.

Torya H. 
Rating:
4.0

There was no parking so I had to park down the road in a random lot and hope my vehicle wouldn't get towed. Also, I got there for my 10:30 RESERVATION but the truck was being used by someone else and wasn't there!! The nice guy behind the counter told me that guy was scheduled to bring it back at 11. Why would there be an over lap in RESERVATIONS??? That's ridiculous, I was pissed off about that and lost time in my day to pack up my home. Unexcusable

Ian G. 
Rating:
5.0

Customer did not leave a comment.

Inger B. 
Rating:
5.0

Customer did not leave a comment.

Cedrick J. 
Rating:
5.0

Customer did not leave a comment.

janay P. 
Rating:
3.0

I was forced to purchase $10 insurance which I did not want. Requesting refund of $10.

Nadine H. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

Arvetta B. 
Rating:
5.0

Location manager was very helpful. Facilities were clean, truck was clean and well maintained. Very pleased with the service.

Dee C. 
No reviews have been submitted for this location.

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