Customer Reviews for Self Serve Garage
(U-Haul Neighborhood Dealer)

359 reviews

6239 S Adams St   Tacoma, WA 98409

(253) 292-3707

Location Hours

  • Mon: Closed
  • Tue-Sat: 9 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(253) 292-3707

6239 S Adams St
Tacoma, WA 98409

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Sat: 9 am - 7 pm
  • Sun: 9 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Tried to charge me 213.00 for a flat tire? I provided PICTURES of the vehicle and all points of it. Woke up to a huge bill. This even after filling the gas tank close to max capacity. What a joke this place is.

RICHARD DANIEL M. 
Rating:
5.0

Great service!

ANGEL J. 
Rating:
5.0

Customer did not leave a comment.

DEBRA Y. 
Rating:
3.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

Theresa D. 
Rating:
5.0

Douglas was a pleasant a very friendly representive of your company . Will definitely return if the time comes...

Doug B. 
Rating:
3.0

I had a Great Experience and would highly recommend my Friends to use this U-HUl Company.

WILMA R. 
Rating:
4.0

A nice location and people with a sense of humor. Do business here.

GARY W. 
Rating:
5.0

Great customer service

Mallory J. 
Rating:
5.0

Everything went very smoothly and everyone was very helpful. Thank you.

peter B. 
Rating:
5.0

Customer did not leave a comment.

Kristi L. 
Rating:
5.0

Customer did not leave a comment.

Tashanique M. 
Rating:
1.0

Terrible location, would not recommend anyone renting from them for multiple reasons. I was overcharged $100+ because the contract I was given at the counter had the incorrect fuel and mileage for the truck I rented. When getting into the truck and going through the process to document the condition of the truck on the uhaul website, I uploaded a picture of the correct fuel level and mileage on the website disputing this difference. When I returned the truck the person working charged me based on their incorrect fuel level and mileage given on my original contract. When I told him these numbers were wrong and I uploaded the correct mileage and fuel level on the uhaul website, he became combative and told me it was impossible and he takes pictures of the trucks every morning. He proceeded to pull out an iPad and go through pictures from 2020. Feeling I wasn't going to get anywhere with this guy, I left and sorted out my problem with the uhaul 1-800 number. After talking to multiple people they confirmed this truck was being driven by someone at the location and had unaccounted for miles that were not from someone renting the truck. Not sure if this location was actively trying to scam me or just not on top of who is actually using their trucks. Either way I would not step foot in this place again. Also, multiple employees in this facilities were not wearing masks indoors!

Joseph H. 
Rating:
1.0

Stop allowing Bobby Lemmon of Tacoma to fraudulently use my email address. I don't know Bobby. I am tired of these emails. I will give bad reviews every time a survey hits my email. U-haul needs to verify email addresses before use.

BOBBY L. 
Rating:
1.0

I am not Bobby Lemmon of Tacoma. Bobby is using my email address without permission. I will give bad reviews every time I get an email. U-Haul needs verify email addresses before allowing use.

BOBBY L. 
Rating:
1.0

Stop allowing Bobby Lemmon of Tacoma to use my email. Verify email before applying. I will give a bad review for every survey that gets routed to me until this is corrected. Have a great Uhaul day.

BOBBY L. 
Rating:
1.0

As long as you allow Bobby Lemmon of Tacoma to use my email address I will give bad reviews. SHAME ON UHAUL FOR NOT VERIFYING EMAIL ADDRESSES.

BOBBY L. 
Rating:
2.0

The agent did not wear a mask while indoors nor while in close proximity to me while checking the truck in/out

LUCIANO G. 
Rating:
1.0

Bobby Lemmon of Tacoma have you a false email address that is mine. I will give poor reviews every opportunity when they reach MY email. U-haul needs to verify email addresses before use

Bobby L. 
Rating:
5.0

Every thing was great, I do need follow up on vista debt card, it was a stem card, you took 100.00 deposit, card not reloaded bill was $42.11, where is the deference, how can you refund my remaining balance to me??,thank you Roseann

Roseann D. 
Rating:
1.0

Bobby Lemmon of Tacoma Washington is using my email address. I will give poor ratings until Uhaul verifies email before authorizing. I am tired of my email having other people's stuff in it because they give my email I stead of theirs.

Bobby L. 
Rating:
5.0

self serve garage was super friendly. made my first u-haul rents quick and easy. definitely recommend!

Sophia C. 
Rating:
5.0

Customer did not leave a comment.

Kristi L. 
Rating:
5.0

Customer did not leave a comment.

Marlon A. 
Rating:
5.0

Excellent experience and awesome customer service will definitely be coming back! Thanks so much for all your help!

Ashley C. 
Rating:
5.0

Reserved online and pickup was simple and straight forward. The staff at Self Service Garage were very friendly and made the whole process easy. Great first-time experience!

Kerry B. 
Rating:
3.0

Apparently I was mischarged by accident by the person here. I was charged for two equipment dollies instead of two bags of moving blankets. This charge confused the staff at the dropoff location. I did not look carefully enough at the statement of charges displayed in the self-checkout process. Otherwise the guy here seemed nice.

Laurence L. 
Rating:
5.0

The fella that checked the truck in for me was world class

MAXWELL T. 
Rating:
5.0

Somehow someone else's drivers license info was applied to my rental contract and my rental authorization was initially denied which resulted in a significant delay in securing the truck and getting to my appointment. This was 100% a U-Haul error either at headquarters or the location and should be fixed so others aren't affected by this glitch.

Faipea A. 
Rating:
5.0

You guys rock! Only comment....I didn't see the photos needed until after I got home. Truck was already returned, locked, key dropped in depository. Somehow overlooked that step

Yvonne M. 
Rating:
4.0

Customer did not leave a comment.

Linda G. 
Rating:
4.0

Uhaul makes it very easy to reserve and pick up a truck when needed.

SUMMER W. 
Rating:
5.0

Customer did not leave a comment.

Travis M. 
Rating:
5.0

Customer did not leave a comment.

Erica P. 
Rating:
5.0

Veteran Owned small business. Easy process check in and out.

brian F. 
Rating:
5.0

Customer did not leave a comment.

Darina S. 
Rating:
3.0

Stay open til posted closing hours of 7pm

Michael C. 
Rating:
4.0

Customer did not leave a comment.

PATRICIA T. 
Rating:
1.0

Stop trying to steal people's shit funny actin ass mother duckers

Timmothy T. 
Rating:
5.0

Great Staffs and Boss man is super friendly!

Kenny N. 
Rating:
5.0

Nice people

MARGARET F. 
Rating:
5.0

Great customer service bless y'all

James M. 
Rating:
5.0

As you already are

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

Sasha J. 
Rating:
5.0

Customer did not leave a comment.

Michelle F. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

The staff were very friendly and accommodating. I would use this uhaul location again in a heartbeat.

Alicia D. 
Rating:
5.0

Everything was very quick and very clean. Effort for Covid-19 concerns are above and beyond.

Elizabeth S. 
Rating:
5.0

No comments everything went exceptionally well. Thank you!

Barbara C. 
Rating:
5.0

Customer did not leave a comment.

Joshua D. 
Rating:
5.0

Customer did not leave a comment.

Deborah P. 
Rating:
5.0

Great customer service

Felicia S. 
Rating:
5.0

Thank you for staying late

Harley S. 
Rating:
3.0

Customer did not leave a comment.

Kara G. 
Rating:
5.0

Customer did not leave a comment.

Grace N. 
Rating:
5.0

Customer did not leave a comment.

James Y. 
Rating:
5.0

Customer did not leave a comment.

Monique H. 
Rating:
5.0

Customer did not leave a comment.

Kristi L. 
Rating:
4.0

Customer did not leave a comment.

al C. 
Rating:
5.0

Customer did not leave a comment.

Jessica W. 
Rating:
4.0

Nothing! My experience was pleasant, quick, and the rental agent was friendly and efficient.

Bruce E. 
Rating:
5.0

Customer did not leave a comment.

Gennifer W. 
Rating:
3.0

Customer did not leave a comment.

George R. 
Rating:
5.0

Fast friendly customer care representative.

James H. 
Rating:
5.0

Customer did not leave a comment.

Deadra B. 
Rating:
5.0

Thanks a lot George, the truck worked out great. Rod

Rodney D. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Shanelle W. 
Rating:
5.0

Guy who runs the garage was great. Fast friendly with great customer service. Highly recommend.

Aimee P. 
Rating:
5.0

Customer did not leave a comment.

Stanislav W. 
Rating:
5.0

My Experience with them was perfect. In and out quick and easy

Eric S. 
Rating:
5.0

This move went great! I will rent with them in the future.

Kertis P. 
Rating:
5.0

Improve equipment rentals

Nephi P. 
Rating:
5.0

Amazing customer service!

Jasmin J. 
Rating:
5.0

Customer did not leave a comment.

Monique W. 
Rating:
5.0

Customer did not leave a comment.

Brandi H. 
Rating:
2.0

Ordered the U-Haul via the app. When I arrived, it wasn't ready for mobile pickup, even after going through the whole process on the app. Still had to go in and give additional info I already had provided. After dropping the U-Haul back off and drop the key in the secure drop box (how I've always returned them after hours), I receive a text saying i need to be on location and then take down mileage. It's my fault that I didn't read that piece beforehand, but then I get a call (next day after I left a message the night before) saying they can't verify mileage that I owe because they've already lent the truck out to the next person. How do they lend it out without that information? U-Haul is still my favorite rental truck, but this was a cluster from start to finish, and now I have no idea how much I'm going to be charged.

Micah W. 
Rating:
5.0

Always great customer service, that is why I keep coming back to this location!!

Angelika G. 
Rating:
5.0

Customer did not leave a comment.

Brandi M. 
Rating:
5.0

Customer did not leave a comment.

Rurt C. 
Rating:
4.0

Customer did not leave a comment.

Tamra C. 
Rating:
4.0

Customer did not leave a comment.

Albert B. 
Rating:
5.0

Customer did not leave a comment.

Fareti K. 
Rating:
5.0

It was fast and very handle

Buenaventura D. 
Rating:
1.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Great experience. The nervous, I'm assuming, new guy at the front was the cutest. Will definitely rent from the location again!

Marquez W. 
Rating:
5.0

Third uhaul in the area I've used. Nicest staff, cleanest establishment, will use them in the future

William E. 
Rating:
1.0

Have the truck ready at the requested pick up time. The owner had to move several other trucks before I could take mine. The truck was almost on empty so I had to stop to fill it before I even made it to my destination. I had asked for internet check out but wasn't able to because of all the issues, it took 30 minutes instead of only a few.

Greg M. 
Rating:
3.0

Customer did not leave a comment.

Lefefe P. 
Rating:
4.0

Great customer service from the gentleman at the counter.

Michelle A. 
Rating:
4.0

Customer did not leave a comment.

Gregory V. 
Rating:
4.0

Customer did not leave a comment.

nile D. 
Rating:
1.0

Been double charged because the guy couldn't pay attention to what we was doing. I said from the start the card I gave them is not the card I'll be using. But yet that one got charged 60, my other one got charged 38.16 then $104.25 twice after already giving them 100 in cash. The total was 2 something. Plus he tried to say I drove for more miles then I did. I'm glad I took before and after shots. This whole place came off very shady.

Kylar M. 
Rating:
5.0

Customer did not leave a comment.

Sandra R. 
Rating:
5.0

Customer did not leave a comment.

Lori L. 
Rating:
5.0

Very efficient. I will definitely recommend U- Haul to everyone.

Joyce Charity N. 
Rating:
1.0

Horrible service, very rude customer service & we were over charged!! We would never go back or recommend to anyone!

Tricia M. 
Rating:
4.0

Customer did not leave a comment.

MARK H. 
Rating:
5.0

Customer did not leave a comment.

Peggy A. 
No reviews have been submitted for this location.

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