The lady at the office was awesomeJames R.
Customer Reviews for Self Storage One Perry Hall
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
been trying to contact customer service since the night i used the truck, incorrect mileage and amount.autumn L.
Customer did not leave a comment.DAVID G.
Customer did not leave a comment.MARY C.
Train your StaffRamesh S.
Great customer service!! Helpful staff! Thanks a lot!OMMER R.
I booked my rental for 830am which means the office would be closed. Unfortunately, the app wasn't working properly for my to pick up the rental. An employee came in to open up and though the office didn't open until 9am he helped me and was very pleasant about it. This employee went beyond measures because he could have made me wait until the office opened. I was on a tight time frame and could have been late. Sending him tons of thanksSheron S.
Have everyone return trucks with a full tank of gas.Mark E.
Remove this location they're lazy and inefficient in performing the job while conducting great customer service. Run a national compliance program on your authorized dealer locations. Determine if they meeting standards and provide UHAUL professional service. Create methods in which authorized dealers can get direct connections and access to uhaul to handle problems and issues. The wait for me was 45 min and most of the time was being on hold waiting for a uhaul rep. to answer.Mel W.
Customer did not leave a comment.MAURICE S.
Customer did not leave a comment.BONNIE R.
Staff was very pleasant, definitely will be back.AUDREY B.
Truck did not have items in it that were paid for with the rental. If not for this, rental was good.JOHN B.
I had a 1:15 reservation at Exxon on Merritt blvd and the truck never showed up. After driving to two separate U-Haul locations and waiting over a hour on hold on the 1800 number I finally was able to get a truck at the Rossville location 2 hours later then I was supposed to. This caused me a huge inconvenience in my move not to mention the addition $20 after hours drop off fee I was charged when I purposely scheduled early in the day when I would be able to drop off before the location closed as well as the additional miles I had to put on the truck by having to go to a further location. Very disappointed with this rental.Charles G.
Customer did not leave a comment.GEORGE D.
Customer did not leave a comment.JAMES A.
Customer did not leave a comment.KAVEN M.
Very friendly service and well maintained truck!JASON P.
Customer did not leave a comment.Raymond H.
Friendly, quick, and professional service!joseph N.
Customer did not leave a comment.ATHMANANDA N.
Nothing. Everything was Great.HERMAN C.
You don't need to make any changes. Everything went very well.JONATHAN H.
Lauren is always so incredibly helpful! Much appreciated!GAILEN B.
Customer did not leave a comment.CHERYL H.
Customer did not leave a comment.Santiago P.
Go out of business.Vikarie E.
Excellent customer service and friendly and helpful.JOSEPH G.
Customer did not leave a comment.MARK E.
Customer did not leave a comment.Tiffani N.
Customer did not leave a comment.CHERYL R.
Customer did not leave a comment.Alan D.
Get your act together with remote check-in. This is the second time I've used this service and each time I am outside FOR OVER AN HOUR!!!!! because your app and software are defunct. There is absolutely no need for the process to be so convoluted.Charles H.
Customer did not leave a comment.KRISHNA B.
Please contact me for my feedbackDylan K.
Rep was courteous and professional. Location was clean and orderly. Truck was in great condition.CHERYL M.
Customer did not leave a comment.DAVID T.
Customer did not leave a comment.zanalyn C.
Customer did not leave a comment.William L.
Horrible customer service. Not the size truck I reserved.Gabrielle E.
When we arrived to pick up the truck using our mobile device, it took thirty five minutes for it to process. This is a ridiculous amount if time to wait being as though everything online is supposed to be faster. If I use this service again, I will not use the mobile check in. I would have much rather went into the store and had the associate help me, because it would have cut the process time down tremendously.Bryan E.
It was oaky, but he tried to charge me for a full day rental on a 4 hour rental.Joseph S.
Will Never use this location again, keys for vehicle reserved weren't available. Truck on lot, no keys. Given smaller vehicle without blankets I reserved. Had to make more trips with smaller vehicle. Tried to return it with app. Didn't work. Place I rented from was supposed to be open but wasn't. Weren't answering phone either. Was on phone with customer service for nearly 40 mins trying to fix it. People on phone From 1-800 number extremely nice. But I will get from some other place next time Even if it means driving further.Michael G.
Customer did not leave a comment.JAMES W.
Hector from Perry Hall Self-Storage was terrible! Because of changes in my business, I needed to keep the rental for an additional three days. He basically called and harassed me repeatedly because he had another reservation for the truck. I understand his frustration not being able to meet the customer's reservation, but I am a customer too! Overall, U-haul has been a great experience, but I will never use this location again!Stacy M.
Customer did not leave a comment.BRIAN W.
Customer did not leave a comment.DONNA W.
Customer did not leave a comment.Temitope A.
Make the check in experience easier. It took me 40 minutes to check in with your app. I have been using Uhaul for decades. Never returned the truck late, never left a dirty truck and always left the tank at or above what is was when I rented it. It seems like every time I rent now I have to jump through even more hoops. You called my sister who was sleeping at 6:30 am. It's ridiculous. I'll try Penske or one of the other guys next time.CHARLES H.
Great overall experienceSHAUNTE B.
Customer did not leave a comment.Candice M.
Customer did not leave a comment.james M.
Everything was great thanks.Shenna P.
The system was not working, so they could not process my contract online and had to do a manual contract. I was there for almost 40 minutes (30 minutes after my reservation time), but Hector and Tim, the guys in the office were great. It seems like there was a widespread system issue, but it had not been communicated out, so they were flying blind for some time.Charles P.
Customer did not leave a comment.Brittney F.
Customer did not leave a comment.SUMMER W.
The back tire was low & it wasn't until I went to lock the truck with the provided lock that the key didn't open the lock. I had to pray my things were not stolen the night after loaded my things. I questioned it the tire being low an asked if there was a way to put air in it and was told it's just due to the cold air. I drove it home, loaded my truck, unable to lock my things up after. Came out the next morning and the tire was flat. Not happyBrandy F.
Customer did not leave a comment.Henry P.
Best served I ever had.Tien N.
Customer did not leave a comment.joe C.
Customer did not leave a comment.JOHN V.
Wonderful, helpful staff.JESSICA L.
Very positive experience. Young lady that handled the paperwork was delightful. Truck and equipment was top notch. Easy pick up and return.Grace C.
Customer did not leave a comment.Michel T.
Customer did not leave a comment.Mark E.
Customer did not leave a comment.COREY B.
A handle to help step up in the truck on the drivers sideKieana H.
We had to sweep out the dirt last person left. Also I think it needed a wheel alignment, shaking at 65 mph. Yes I plan to rent from unsullied again in the next few weeks.SAMANTHA W.
Customer did not leave a comment.SAMANTHA M.
Customer did not leave a comment.FRANC V.
Customer did not leave a comment.Elizabeth A.
Customer did not leave a comment.Uchenna E.
The office called my emergency contact the day after I returned the truck in one hour while I was in meetings at work, trying to contact me about my bill, which they had calculated incorrectly. Not acceptable.John B.
Customer did not leave a comment.Shirley M.
There was no gas in vehicle and you guys are trying to charge me 20 dollars to refuel is unacceptable I will never rent from you guys againShavon S.
Your staff was wonderful and very helpful. So I wouldn't change anything.ANGARY C.
Customer did not leave a comment.MARKELLOS D.
Customer did not leave a comment.ABBY G.
Excellent and seamless transaction. I used the app to pick up the truck and it was effortless. I did have to get the key from inside and the folks there were very personable. Great experience!Kelli B.
Everything went well. Customer service was great and so was the equipmentSharise P.
Customer did not leave a comment.CAROL C.
Customer did not leave a comment.Ben J.
Take time to inspect truck before customer leaves site.Phillip B.
Customer did not leave a comment.ADAM B.
Both women were rude and unprofessional. Handed me the keys without asking if I knew how to work the truck. Such as the lift gate, they watched from inside me struggling with the door but wouldn't come out. They also saw that I was wearing a knee brace. They were MEAN WOMEN TO ANOTHER WOMAN. SHAME ON THEMLisa K.
Customer did not leave a comment.Lawrance G.
Customer did not leave a comment.Van Y.
Customer did not leave a comment.Felecia L.
Customer did not leave a comment.ROBERT G.
I have rented two different trucks from same location twice within a few days. Both different trucks have been dirty inside which I am puzzled because I have always like to rent UHaul trucks which had the trucks cleaned and ready for me until this location. While the office did provide great customer service, I am concerned that they are neglecting the cleanliness of trucks. I am hesitant to rent a truck from this location in the near future because I am not happy with the lack of cleanliness of the trucks inside. Thank you.Kathleen D.
U-Haul sends emails to customers with the front part stating the pick up location and time but did not state the drop off location and time as customer had to click on link to open for more information including the drop off location and time. That is not feasible for people who are on a time crunch and don't have time to click on the link to view more details. If the drop off location and time is included in the front of the main email with the pick up location and time, any potential error would have been caught on time and fixed immediately to reduce potential problems for miscommunication and undue stress onto future customers. That's what happened to me which upsets me greatly but fortunately the UHaul staff was able to waive the late charge due to misunderstanding/miscommunication about the drop off TIME (not the location which is fine). If I had seen the drop off time on the front of the email WITHOUT clicking on the link to go into for more details, I would have caught the error and fix it immediately.Kathleen D.
The person behind the desk at this location was rude and unfriendly . She seemed like I was inconveniencing her by being there Poor customer service . I need to rent another truck next weekend but it will not be here.Territa S.
Customer did not leave a comment.Michael L.
Customer did not leave a comment.Mark J.
Customer did not leave a comment.BENJAMIN F.
Customer did not leave a comment.Johnathon H.
The order is reviewed so that all equipment requested is available upon pick up.Regina K.
Customer did not leave a comment.salima M.
Customer did not leave a comment.alecia C.