Customer Reviews for Self Storage One Perry Hall

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Self Storage One Perry Hall

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joe C. on

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JOHN V. on

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JESSICA L. on

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Wonderful, helpful staff.

Grace C. on

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Very positive experience. Young lady that handled the paperwork was delightful. Truck and equipment was top notch. Easy pick up and return.

Michel T. on

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Mark E. on

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COREY B. on

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Kieana H. on

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A handle to help step up in the truck on the drivers side

SAMANTHA W. on

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We had to sweep out the dirt last person left. Also I think it needed a wheel alignment, shaking at 65 mph. Yes I plan to rent from unsullied again in the next few weeks.

SAMANTHA M. on

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FRANC V. on

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Elizabeth A. on

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Uchenna E. on

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John B. on

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The office called my emergency contact the day after I returned the truck in one hour while I was in meetings at work, trying to contact me about my bill, which they had calculated incorrectly. Not acceptable.

Shirley M. on

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Shavon S. on

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There was no gas in vehicle and you guys are trying to charge me 20 dollars to refuel is unacceptable I will never rent from you guys again

ANGARY C. on

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Your staff was wonderful and very helpful. So I wouldn't change anything.

MARKELLOS D. on

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ABBY G. on

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Kelli B. on

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Excellent and seamless transaction. I used the app to pick up the truck and it was effortless. I did have to get the key from inside and the folks there were very personable. Great experience!

Sharise P. on

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Everything went well. Customer service was great and so was the equipment

CAROL C. on

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Ben J. on

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Phillip B. on

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Take time to inspect truck before customer leaves site.

ADAM B. on

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Lisa K. on

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Both women were rude and unprofessional. Handed me the keys without asking if I knew how to work the truck. Such as the lift gate, they watched from inside me struggling with the door but wouldn’t come out. They also saw that I was wearing a knee brace. They were MEAN WOMEN TO ANOTHER WOMAN. SHAME ON THEM

Lawrance G. on

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Van Y. on

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Scott D. on

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Great

Felecia L. on

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ROBERT G. on

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Kathleen D. on

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I have rented two different trucks from same location twice within a few days. Both different trucks have been dirty inside which I am puzzled because I have always like to rent UHaul trucks which had the trucks cleaned and ready for me until this location. While the office did provide great customer service, I am concerned that they are neglecting the cleanliness of trucks. I am hesitant to rent a truck from this location in the near future because I am not happy with the lack of cleanliness of the trucks inside. Thank you.

Kathleen D. on

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U-Haul sends emails to customers with the front part stating the pick up location and time but did not state the drop off location and time as customer had to click on link to open for more information including the drop off location and time. That is not feasible for people who are on a time crunch and don't have time to click on the link to view more details. If the drop off location and time is included in the front of the main email with the pick up location and time, any potential error would have been caught on time and fixed immediately to reduce potential problems for miscommunication and undue stress onto future customers. That's what happened to me which upsets me greatly but fortunately the UHaul staff was able to waive the late charge due to misunderstanding/miscommunication about the drop off TIME (not the location which is fine). If I had seen the drop off time on the front of the email WITHOUT clicking on the link to go into for more details, I would have caught the error and fix it immediately.

Territa S. on

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Customer did not leave a comment.