Customer Reviews for ServiceMASTER of Northeast Louisiana

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of ServiceMASTER of Northeast Louisiana

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Dawn W.
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Customer did not leave a comment.

Darryl G.
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Lawrence Y.
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I ordered a dolley. they didn't have and was told to go to another location to get it.

Susan C.
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Billy T.
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This was not the location that I chose! I got email notification to pick up the truck at a location that I chose close to my home. The day of pickup I was told by that location that there wasn't a reservation in my name. I had even done the suggested pre check in to avoid a line. I was told that my location of pickup was changed to the neighboring city. I was pressed for time as is. I had to drive to the next city, pick up the uhaul then drive back to my home to load it. I called customer service and was told that I would get a refund of some sort. I was also told of a closer drop off location in the city that I was headed to. I was given the address and they lady at the pickup location even pulled it up on google maps. I got there later, already behind schedule and there was no drop off site there. I again called customer service and they said there wasn't one there. So I had to drive to another town to drop off the uhaul. I also haven't received any refund.

Darland H.
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Stella M.
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SERVICE M.
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Ethan D.
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Hard to leave in truck. Staff not knowledgeable about system

WILLIAM S.
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dolly S.
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SERVICE M.
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SERVICE M.
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EXCELLENT CUSTOMER SERVICE

lisa C.
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Critter was amazing!!! She went over and beyond for me to get a vehicle on her day off for me to close down my deceased fathers apartment!!! She needs a raise!

SERVICE M.
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tammy H.
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tammy H.
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BOBBIE F.
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tammy H.
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Kennon J.
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Courteous, efficient, and helped during the rain.

tammy H.
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SERVICE M.
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DONOVAN C.
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No equipment I ordered was ready and on time upon my arrival. I ordered a dolly and furniture pads that I was promised would be delivered to me and it never was. I had to carry furniture minus these essential equipment pieces.

WILFRED B.
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Brenda is to be commended for her service!

AUSTIN W.
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MARK M.
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ANJI B.
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They were nice, friendly, and informative. Was a pleasure and will definitely recommend them to others.

DAVID D.
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Helpful personnel. Very easy to drop off.

KIM H.
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No improvement needed. Sales Person was outstanding!

JULIE C.
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Brenda was GREAT!!! Highly recommend calling her to handle everything. She was very knowledgable and helpful and very people ordinated.

Bhavin P.
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JESSICA H.
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The truck had to be jumped off because of all the cold weather, I had wait 40 minutes for it charge before I could leave.

MATT G.
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First. My reservation was not available for pick up at time was told it would be. Area manager gave me a discount. Tried to drop of where was told and they tried to charge me an extra day. Hour and half later I leave the uhaul drop off location. Never again. Wasted money and time.

PATRICK R.
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David F.
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RUPERT L.
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Ron R.
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JERRY J.
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Store personnel were very helpful in finding the best equipment solution and price for my needs. Very friendly and i will definitely use them again.

ANNETTE E.
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Everything was ready. Person assisting us was friendly and helpful. Couldn't have been better!

JEFFREY L.
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Brenda at the west monroe,LA U-Haul location was very helpful and courteous and I would definitely do business again. She had everything set up and paperwork ready for me to pick up the truck on my lunch hour.

MICHEAL E.
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Had new office personnel, but she was very helpful and was trying extremely hard to learn process. Will use this location for next drop off..

CALEB J S.
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RUOERT L.
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Mark D.
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I left my key and a personal lock on the truck to ensure that the dollies weren't stolen over the weekend. I had to drive back out to the location to show the that they key was in the lockbox as I was instructed

BARBARA R.
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Michael M.
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JERVELL J.
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Shelby W.
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DUANE A.
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Trashy bar across from business

JEFFERSON F.
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William O.
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none

ANDREWIA S.
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ERICA H.
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If you are going to guarantee rentals to purple through a reservation. Please be sure to have trucks at the site the customer asks for. My experience overall was awful because I was set back by having to drive to Monroe.

Richard R.
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JACKIE W.
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JERRY M.
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Location was closed both time we visited to drop off. Most locations are open until 6 pm, but not this one.

Karen W.
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It is a "little" hard to find off of Thomas Road, but the staff was VERY friendly. I definitely felt they were respectful and knowledgeable. Very pleased overall.

RANDOLPH S.
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Tyneshia W.
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Tammy F.
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Aaron C.
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Very helpful with setting up my uhaul pickup in Harrison. I did not have to do anything. Thanks

CURTIS S.
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It was not the initial location I was given to drop off. The address to the first drop off location was a trailer park and no UHaul station anywhere around.

victor S.
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MARY D.
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Rupert L.
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Love getting equipment there they are always so friendly & helpful

DAVID G.
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I dropped the U-Haul off after hours. Called the next day to get my total charges and left a message. My call was returned promptly and all information was given to me.

Rupert L.
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All the people were very helpful and nice

JOHNNYE P.
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These people are very friendly and very helpful. They go out of their way to help.

PATRICK JOSEPH M.
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Customer did not leave a comment.

wanda T.
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The employees never offered my disabled husband assistance with connecting the trailer to my personal vehicle. Then never checked the security of the trailer being latched to my vehicle.

WANDA T.
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Upon connecting the trailer that was rented, no one attempted to assist my disabled husband with connecting the trailer to my personal vehicle

KIM M.
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Customer did not leave a comment.

CURITESSIA C.
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Customer did not leave a comment.

JOHNNYE P.
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These people were very nice to me. The location was very hard to find though. They need some kind of a sign at the end of this little dead end street pointing the way to them. The woman did apologize for the rudeness I had to go through with all the other people.

RUPERT L.
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The lady at the deak was very friendly and helpful

MARY S.
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Customer did not leave a comment.

tyronequa R.
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I put more gas then needed and no Money was returned to me.

CURTIS R.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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