Nothing against this drop-off place, but make sure the drop-off location is the same on both paperwork and app. My paperwork said Lyndonville but when I went to app, since it was after hours, it said St. Johnsbury. Then had issue with call service personnel. Not sure if I will use U-Haul again.
Bridgette K
Customer Reviews for Seths Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had moving help on both ends so didn't see either UHaul facility. UHaul postponed pick up availability twice.
Peter RThe trailer traveled well on the trip down to Florida and it traveled very well on the trip back to Vermont
James PThe garage was closed as it was a holiday Monday. The Mobile app was an absolute pain to work with. Took me almost 30 minutes to get through it to get the truck, and upon return the app wouldn’t work and I finally got on the website and used that . A major pain in the butt!
James OSeth’s Automotive was easy to work with. Pick up went smoothly with no issues.
Lawrence PGreat people with a clean and welcoming facility! A huge thank you to Renee and her team!
Greg KRenee was very helpful and accommodating! We felt as though we were part of the family.
Greg KSeth's is a GREAT place. I wouldn't change a thing!! Great service. Renee is fantastic.
Brian SFriendly and efficient staff. Great to work with
TROY LThank you for being so helpful! We really appreciate it!
Catherine KThe box arrived damaged. My lock was missing which was brand new!!! They screwed the box shut. Can’t understand why one have to call different part of Ubaul when you’re 1 company and I booked my moved with 1 person. If you can fix that, that would help a lot. Feel like people are not communicating writhing Ubaul which is not good. One of my calls, I was told- and she was harsh and rude, that I will not get my box until I pay what I owe. I don’t owe any money. Worse, she doesn’t know anything. Where my box is, if it’s already in Portland but all she cares about is I pay what I owe or my box doesn’t get transported to Portland. To begin with, I gave my credit card to pay for the whole thing when I booked the move. It can be smoother I guess especially when one is already in a move stress mode.
jerry gMake sure driver knows the address
Skye DThey go the extra mile in customer service. That's why I return there for a rental. Thanks
DONALD RThe pickup location was EXTREMELY friendly and helpful !! Drop off was easy and went well !!
Teresa BCab of truck was dirty. The people were awesome!!
CASSANDRA DI reserved this in Barry and equipment was not available. Had to drive 1 hour and 50 each way to pick it up. Lyndon like is great and the service outstanding, but UHaul cost me 3 hours of driving extra and many gallons of gas. Your response was essentially ‘too bad’. I would have bagged the whole thing if it were not for commitments I made that left me no choice.
EngelHans BExcellent customer service
Dana WSmooth experience.
William MIt's been a long time since I received such comprehensive, proactive, and friendly customer service. U-Haul, you've got a shining star there at Seth's! Please check in with them and make sure they've got updated equipment and everything they need. Support them. They took good care of us!
Amy CThank you Reneé!
RIK DThe people at Seth’s garage were very helpful and knOwledgeable. I would recommend this location to anyone.
Katrina GMy U-Box in Vermont was delivered without any furniture pads. I didn't need them so it was all right. The tarp and roof cover over the box were in poor condition and leaked. Delivery was prompt and all personnel were friendly and competent.
Christopher WRenee at Seth's Automotive is the kindest and most caring U-Haul dealer I have ever worked with. She not only took it upon herself to find a solution to suit my needs but she also went above and beyond to make sure we were taken care of. Her, her staff and everyone at Seth's Automotive were an absolute pleasure to work with. Renee's level of customer care should be the standard that all others in the U-haul family should strive to meet.
Eugene WThe deliverer's of the container were amazing, Mackay and in and out no doubt. Uhaul and moving help were horrible. I wouldn't recommend getting a ubox to anyone and I certainly wouldn't do it again for myself. The order was messed up from the beginning to the end and I had to make a complaint to the Better Business Bureau as Uhaul and Moving Help kept passing the buck to each other and would never help us. The customer service from both were horrible and not helpful or friendly and very uncaring. This is an over priced service and not worth it at all. We ended up paying more because they original deliverer to our final destination TMA didn't show up and wouldn't return calls and moving help and Uhaul said they were independent contractors and they couldn't help us. We had to cancel and choose another delivery company which cost almost 300.00 more.
Celina DSeth Automotive goes above and beyond. However please meet their needs and prevent booking on Saturdays, since they are closed on Saturdays. Is there a way to set up your software so that it allows your small businesses to flag this?
Amy CThe owner, Seth, and his wife were SO helpful and understanding. I spoke to them several times on the phone and they couldn't have been more pleasant and patient. The return process was fast and easy. I would recommend them!
Ellen WThe only thing wrong was that on the first go they sent an empty box, and the movers had to go back and get the right one. Led to a delay of 6 hours. Person on the phone setting up the delivery was great, though.
Amy KIncredible service very friendly going above and beyond to make sure I was happy and had all I would need thank you.
JOSHEPH DRenee made the whole process extremely easy. She is a very helpful, friendly, joyous person and we really appreciate her help with our move. Thank you!
Aletta FRenee was awesome and extremely helpful!
EVA GEverything was perfect.
andrew mUhaul tried to say I needed to drive 45 mins to hardwick to get the truck when I requested days ahead to get it at seths auto. I called seths auto and they had it on hand and even called uhaul for me to fix this issue. Not only did they save me 45 min drive but also saved me from spending extra on unnecessary mileage. The only issue I had which is uhauls problem is windshield being cracked which obviously uhaul knew because they had it marked.
Corey BRene at the location was great, but my experience with UHaul overall was one of the worst experiences I've ever had. I booked my reservation and it was moved 2.5 hours away without any notification. I didn't know until the day before I went to pick it up. Had I noticed sooner or been told that there were no UBoxes available close to me, i would have used a different service. As it is, I feel bait and switched and nobody from Uhaul had any solution to make my life easier...I will definitely not be recommending Uhaul to anyone, but Rene at Seth's was a real nice person, so please don't hold this review against her.
Ty VNothing I can think of.
ROBERT HNothing, They are professional, friendly and knowledgeable about UHaul
Anita DIncredible drop off location. Staff go out of there way to assist and make the most pleasant experience for every customer. Problems come from within Uhaul’s internal traffic department- they overbook trailers and trucks and send you all over the world to get the trailer and it’s not the locations fault, but they take the brunt of it. Uhaul’s traffic department is the root cause of all issues I’ve ever encountered. Never a location.
Kyle BGreat Job
Richard LSeths automative was friendly and very helpful
tommy dFantastic service all around. Friendly environment. They go above and beyond for thier customers A++++++.
TINA CExcellent customer service at this location. Online reservation system was wasy to use.
Katherine GHad to return the car trailer because the brakes on it didn't work. We had electric brake hookups for out truck but your trailer isnt equipped to accept. This makes no sense to rely on the truck's brakes to stop a trailer with a car on it in these mountains. U-Haul shoukd rethink for safety reasions. I decided not to haul my car because your trailer was ill-equiped.
JANELL SContainer was not delivered on time in Vermont because the Burlington dealer had none. The Moving Help guy had to go to Lyndonville for one. We had a number of pieces end up with minor damage...which is probably to be expected. Had a lot of trouble arraigning my pick up of the ubox to take home and unload. Ultimately the pick up and return of the ubox went very smoothly
Susan KNot my first choice because of the distance I need to travel to get there...however the folks are very friendly and always a pleasure to work with.
Jeff KThe staff was very friendly and informative.
James BWe did the in-line checkin since the station was closed. They show online different hours. The checkin was easy so it wasn’t a big deal.
Theresa UClean up the parking lot a bit. It’s kind of run down and sketchy.
Sara LThe box arrive 1/2 a day after it was due - but was no problem. I took a picture before closing the box door - and my daughter took on when opening at destination - identical pix! I would use this again!!!
Dyan WThis was the best u-haul site I have ever had the pleasure of doing business with in comparison to locations in MA and other VT sites: friendly, efficient, super clean vehicle, accommodating with a smile, an above the rest u-haul site.
DONNA SNothing, very pleasant to deal with. Definitely would recommend Seth’s Automotive.
Neal AReceptionist was top-notch.
Charles BNothing
JUANITA PDue to virus, just left slip in box. No issues??
Bruce CAs always great customer service at Seth’s. Always happy to do business with Renee & Seth.
Kevin HHad difficulty getting from the attendant what I thought was a clear understanding of the importance of the "link" I was going to get on my phone, which actually did me no good since I was taking the trailer to the middle of nowhere without any service. But they were good about accepting the return without my having used the website link so I'm perfectly satisfied overall, despite my confusion about their system.
Michael Edoing great
MIKE DSeth’s Automotive - Excellent service as always.
Kevin HVery helpful, friendly and personable!
Brent WI had a excellent service and they are very cooperative and friendly. I w'll do again, thanks
Pauline G | Overall ExperienceService from start to finish was exceptional. The delivery and pick up of the boxes was as planned and assisted greatly with the timeliness of my move.
Privacy R | First Impressions