Customer Reviews for Settlers Landing Self Storage
(U-Haul Neighborhood Dealer)

77 reviews

260 Robins Way SW   Concord, NC 28027

(704) 784-8470

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(704) 784-8470

260 Robins Way SW
Concord, NC 28027

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Eric was awesome, very helpful

Aaron E. 
Rating:
5.0

I was unhappy that my location to pick up my truck was changed and the time of pick up was also changed .I had four people ready to help me at 9:00 am. the time to pick up my truck was changed to 10 am about 3 miles away. I do not feel this change within 24 hours was very poor customer service.

Miles J. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ercilia H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

The manager is a buffoon. Do not trust a word he says.

JOSH D.  |  Overall Experience 
Rating:
5.0

Eric did a great job taking care of me and getting me on my way. The pickup and drop off were easy. I highly recommend this location and their services.

Terrence O. 
Rating:
5.0

Customer did not leave a comment.

Nicholas G. 
Rating:
5.0

I was originally scheduled to do a pick up at a different location. I had reserved it a week in advance only to get called 24 hours in advance that there was no trailer at that location and I'd have to pick it up from this one. Very disorganized. Settlers Landing Location was awesome.

IAN K. 
Rating:
5.0

Eric was very professional and very polite👍

Kelly G. 
Rating:
5.0

Most of all the manager Eric was so very helpful and professional. Although I only used the unit for a little over a month and already paid for the second month Eric gave me a prorated credit. Thanks, Harry Lewis

Harry L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allyson E. 
Rating:
5.0

Excelent and the Person very nice and help ❇️❇️❇️❇️❇️

EDUARD A. 
Rating:
3.0

Eric helped and was inviting, no issues with drop off. Very clean on the inside

Chadwick S. 
Rating:
5.0

Customer did not leave a comment.

Arnel G. 
Rating:
5.0

Customer did not leave a comment.

Joel L. 
Rating:
4.0

when I went to drop off the van the place was lock up even though it was suppose to be open . the hours are from 9 am to 3 pm. the van had no windshield washing fluid an the windshield we so dirty that I had to clean it so i could see to drive . I would not use this location but i will go back the the one in Harrisburg nc because the are in the office durning the hours that they are open an are super friendly an helpful

TIMOTHY M. 
Rating:
5.0

Truck drop off as instructed. No issues.

AMADO L. 
Rating:
5.0

I wa a little nervous about the drop off with no signage and openness to drop off, the. i assumed you have gps tracker on vehicle to find it had someone taken it ?

GARY K. 
Rating:
5.0

Customer did not leave a comment.

peter S. 
Rating:
5.0

Customer did not leave a comment.

Devin L. 
Rating:
5.0

Customer did not leave a comment.

Barbara S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOEL P. 
Rating:
5.0

Shereeh was great

Noah C. 
Rating:
5.0

Customer did not leave a comment.

CHINNO H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRETT H. 
Rating:
5.0

Customer did not leave a comment.

Dallas H. 
Rating:
5.0

Customer did not leave a comment.

PATRICKALLEN L. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
5.0

Sheree was very helpful and her customer service skills were exceptional.

Edwin S. 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA P. 
Rating:
3.0

NA

JAMES S. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER L. 
Rating:
5.0

Customer did not leave a comment.

Saifullah A. 
Rating:
5.0

Customer did not leave a comment.

Sandra F. 
Rating:
5.0

Would not hesitate to rent there again

Lynda N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KENNETH W. 
Rating:
1.0

I was supposed to get my money on my card on hold never got it back.

FREDERICK J. 
Rating:
1.0

Too damn high.

James B. 
Rating:
5.0

Just didn't have furniture covers at the time but it was short notice over all satisfied.

Jahmiah C. 
Rating:
5.0

Megan and her crew are very supportive!

Todd L. 
Rating:
5.0

Employee was very nice and assisted me with the process.

Clarence T. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Megan at settlers landing storage/uhaulwas a pleasure to work with! She was proficient and we were in and out in 10 minutes!

DONALD B. 
Rating:
3.0

Customer did not leave a comment.

caleb W. 
Rating:
5.0

Customer did not leave a comment.

Todd B. 
Rating:
5.0

Nothing at all. The Uhaul rep Was outside as soon as I pulled up and helped unload the trail from my vehicle. She was very friendly, professional and made for easy drop off.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
4.0

Customer did not leave a comment.

Donald P. 
Rating:
5.0

Very helpful and easy hookup. Great transaction.

GARY D. 
Rating:
3.0

The truck was clean but all the furniture pads were not packaged in plastic. The guy gave me pads that looked like they had been returned earlier since he had to fold some from a pile that was laying on the floor. They never had all my equipment that I prepaid for and had to drive to another store to get the rest which was an inconvenience.

Marvin B. 
Rating:
3.0

Customer did not leave a comment.

Jennifer S. 
Rating:
4.0

Location support was fine. Just found the online process to change primary driver and the online return process a little difficult. Convenient, but difficult.

John B. 
Rating:
5.0

The truck had trash left inside

Michael W. 
Rating:
4.0

Customer did not leave a comment.

Donald P. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS M. 
Rating:
5.0

Customer did not leave a comment.

Paola E. 
Rating:
4.0

Help attach the trailer to the vehicle or put lift under tongue.

ROBERT L. 
Rating:
4.0

Customer did not leave a comment.

Christine R. 
Rating:
2.0

Used the 24/7 ape took me almost 2hrs after arriving to get truck was not happy but the people I talked too on the phone was very helpful and professional

Jerry E. 
Rating:
1.0

My reservation was at 9am and when I got there, they were closed. Apparently due to the pandemic, they were opening at 10am but nobody told me that.. so I waited for over an hour without knowing if I was even going to get a rental that day. VERY frustrating .

Monica E. 
Rating:
5.0

Lady that ran the location is an asset to you as well. Very informed and friendly.

Leo S. 
Rating:
5.0

Customer did not leave a comment.

Diamond M. 
Rating:
1.0

The associate was not very helpful. He didn't even want to help us get the trailer off the truck when we were having issues.

TIFFANY G. 
Rating:
5.0

Customer did not leave a comment.

Lonnie A. 
Rating:
3.0

Customer did not leave a comment.

Tierra T. 
Rating:
3.0

Customer did not leave a comment.

ANTWON W. 
Rating:
5.0

Both ends and everything in between was perfect. Customer service at both locations could not have been better. Thx.

CRAIG W. 
Rating:
5.0

Easy pick up and new virtual drop off platform was great.

Adam R. 
Rating:
5.0

Location hours posted on the internet (including in the pick-up time options) did not match the actual office hours. I selected 5:00pm online - good thing I got there 15 minutes early before they CLOSED at 5:00pm!

JAMES C. 
Rating:
3.0

Customer did not leave a comment.

daniel R. 
Rating:
3.0

None

donna C. 
No reviews have been submitted for this location.

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