Customer Reviews for Shell Gas Station
(U-Haul Neighborhood Dealer)

77 reviews

13562 US Hwy 87 W   La Vernia, TX 78121

(830) 253-6168

Location Hours

  • Mon-Sat: 6 am - 11 pm
  • Sun: 8 am - 11 pm

Services at this Location:

Contact Us

(830) 253-6168

13562 US Hwy 87 W
La Vernia, TX 78121

Services at this Location:

Location Hours

  • Mon-Sat: 6 am - 11 pm
  • Sun: 8 am - 11 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The lady that helped us was phenomenal!

Marty W. 
Rating:
1.0

Convienince store with one lady employee. No computer. Everything done on smart phone. Every-time a store customer came in I had to move over, wait while she rang them up. Took forever. Then, no one to help hook up trailer. No one to help check trailer lights. No way will I ever go back there!!

Gerald G. 
Rating:
3.0

Customer did not leave a comment.

Melissa T. 
Rating:
5.0

Return clerk was SUPER friendly

James T. 
Rating:
5.0

Customer did not leave a comment.

REBECCA N. 
Rating:
5.0

The engine/transmission on the truck we had needs some work. Barely gets to third gear. Luckily we did not have any highway driving because this would probably not be safe on those higher speed roads.

Riki L. 
Rating:
4.0

I checked the truck over with help of wife and friend. I received a text to verify my findings. We were in a hurry to load due to incoming storm and when I tried to fill out the questionaire it had expired. Is there a way extend this time or send another text with another link

Clint E. 
Rating:
1.0

He told me I could drop it off anywhere I wanted. Got to the drop they said I have to drive it back to Lavernia had to spend a hour after being tired from moving to call customer service which was a 45 min wait in the phone. Wait time is ridiculous when to set up its 5 …..

shaina D. 
Rating:
2.0

my original reservation was at 920 IH 35 S, New Braunfels TX 78130. When I showed up I had to wait an hour in line. The Employee was rude and said that although I had a reservation it did not mean anything. He stated that my reservation only stated that I had a place in line in the que. This is very bad business. He told me there was nothing he could do for me. I asked tospeak with the manager about this issue, and he explained to me that he was the manager and there was nothing he would do. He then told me to call 1 800 uhaul. I rent uhaul trucks pretty often, but now I may have to go to penski and budget from now on. This service was very inconvenient, displaced my ability to move and the employee was very disrespectful and rude. His words were that he was busy and we needed him more than he needed us.

Scott L. 
Rating:
4.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Shelby B. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
5.0

Customer did not leave a comment.

ANDREW P. 
Rating:
3.0

Customer did not leave a comment.

David S. 
Rating:
3.0

Good location to pickup, a little hard to park a trailer for drop off

Wesley R. 
Rating:
4.0

Customer did not leave a comment.

Brenda A. 
Rating:
5.0

Great customer service.

DANIEL P. 
Rating:
2.0

The vans mirror was place on the driver's side mirror arm primed to fall off with our any warning durning my drive home it started to raise up out of the armature and I had to manual hold it while driving till I got home and figured out how to drive without a drive side mirror. I tried calling the store number and disconnect.

Nicholas D. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Nolan M. 
Rating:
5.0

Tina was VERY helpful and friendly. Helped us get exactly what we needed on time.

rosemarie M. 
Rating:
1.0

The equipment is not in good shape. The ratchet stripes on the dolly were so rusted, we could not release the car.

Ramon M. 
Rating:
5.0

Very nice people!

Anthony W. 
Rating:
4.0

Customer did not leave a comment.

Brendan W. 
Rating:
4.0

Ensure all trailer lights are working. Other than that, it's was all good. Left side didn't work.

Steven R. 
Rating:
5.0

Customer did not leave a comment.

marty W. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
3.0

Service was good. The truck rental needed maintenance.

Craig C. 
Rating:
2.0

Customer did not leave a comment.

Jimmy G. 
Rating:
1.0

Information about charges unclear.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

MARK F. 
Rating:
4.0

Customer did not leave a comment.

James Q. 
Rating:
5.0

Customer did not leave a comment.

Dennis O. 
Rating:
3.0

Customer did not leave a comment.

BRIAN S. 
Rating:
5.0

Customer did not leave a comment.

MELISSA D. 
Rating:
5.0

Customer did not leave a comment.

WILLIS P. 
Rating:
2.0

Requested the truck and 70 pads a week in advanced. When we got there to pick up the truck, there was only one person working. Took forever. Then they didn't have all the pads, only 9 of the 70 we ordered. Ended up having to go somewhere else to get more.

Sally K. 
Rating:
5.0

Lady was very friendly and professional

CHRISTIAN B. 
Rating:
5.0

Customer did not leave a comment.

JESUS F. 
Rating:
5.0

Customer did not leave a comment.

shelia H. 
Rating:
5.0

The attendant was very courteous in closing the contract. He asked me if I noticed anything wrong with the vehicle during my transit and if it served my needs.

Javier C. 
Rating:
5.0

Customer did not leave a comment.

Frances R. 
Rating:
3.0

Customer did not leave a comment.

Dawn N. 
Rating:
5.0

Excellent friendly staff

paul E. 
Rating:
4.0

Customer did not leave a comment.

Jason T. 
Rating:
5.0

Customer did not leave a comment.

Alan H. 
Rating:
5.0

Customer did not leave a comment.

SYLVIA L. 
Rating:
5.0

Customer did not leave a comment.

kerrie S. 
Rating:
5.0

They treated us great at this location. The manager was very helpful and nice when answering all of our questions.

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

valerie M. 
Rating:
4.0

Customer did not leave a comment.

Kristen B. 
Rating:
4.0

This location saved the day for me! The WW White & Rigsby location left me without a truck, phone call, text or email and I was in a panic. This on top of UBox failing to deliver a box on Sunday. Very grateful that Sonny was still open and had a truck available.

Stephanie G. 
Rating:
5.0

Customer did not leave a comment.

Donna J. 
Rating:
5.0

Nothing. Eric was awesome and very customer focused and friendly

RICHARD T. 
Rating:
4.0

Customer did not leave a comment.

Whitney W. 
Rating:
5.0

Customer did not leave a comment.

Geff G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Doug H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey F. 
Rating:
5.0

Customer did not leave a comment.

Shawn W. 
Rating:
5.0

Continue treating customers fair with respect. It was a great, simple experience. This will be my go to spot for my next project.

Thristian H. 
Rating:
3.0

Communication could be better explained about the contract. Also in town the mileage is .50 per mile. The location in La Vernia is .99 per mile. This makes a Huge difference during the COVID-19 pandemic times. WHY???

David W. 
Rating:
5.0

no issues or problems very friendly

Jeffrey F. 
Rating:
3.0

Customer did not leave a comment.

Dennis D. 
Rating:
3.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

The customer service was excellent! Made a suggestion that truly, truly improved the quality of my trip with the truck! Her suggestion also save me time and money in the long run! Nicest U-Haul rep I've ever dealt with! I wont go anywhere else!

Hillary M. 
Rating:
5.0

Very good experience

leonard S. 
Rating:
4.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

ronald A. 
Rating:
5.0

Customer did not leave a comment.

Marisol T. 
Rating:
5.0

The place needs To have a separate area for U Gaul customers to check in and get equipment away from other customers

Bernice E. 
Rating:
5.0

Oh the truck share thing is amazing. You make the pick up and return so easy there's nothing y'all can do better

April H. 
Rating:
5.0

Customer service here was fabulous. Highly recommend

Anjanette K. 
Rating:
5.0

Nothing

Ronald A. 
Rating:
2.0

Customer did not leave a comment.

Virginia P. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top