Nothing needs to be improved at this location, The customer service has been exemplary.
michael byrmes
Customer Reviews for Shelton Storage Solutions LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Owner was extremely helpful and very friendly. Great customer service!
Scott GentryFriendly and helpful staff
Janice MatternSide mirrors loose would not stay in position . Very dangerous. Dirty inside with used tissues
Michael PavinI don't feel there is any need to alter or amend the current process. My experience was quite pleasant, expeditious, and overall wonderful.
Erneste HutchisonI cannot remember the attendance name I am very sorry for that because he was so kind and helpful and I really believe he should have some credit for what he did here because without his assistance and the way he cared about my situation I would not have had the experience I had and his guidance through the whole process made everything relieving and easy going, I would recommend this place highly honestly I think it's probably the most simple and efficient way I've ever incurred regarding any kind of a rental specially a box truck that can help you move!
james gardnerOverall great experience !
Tamisha PlayerHave bigger truck opinions so I could have done one trip
nathanael aldanaThe UHAUL APP was fantastic. Customer Service was great too.
George SmithN/A. Great customer service..
Aida CamachoGreat customer service keep up the great work
DAVID HOSTOSIt was very dark where the truck was located.
Mark McginnisThe workers were very helpful and polite. Great service
Lori McHughEfficient, convenient and professional.
TRACEY HAYESThe staff could not be better a great experience at every level
Kevin CornellWindows were not clean, gas was not filled when I got the vehicle.
John StiberCup holder was not available for my coffee due that is was broken. Other than that all else was good. Thanks.
john nobleI'm very happy
Eddie TurnerI rent a van about 6 times a month and it's become a quick in and out transaction. Sometimes, a prior client will leave a receipt or 2 laying around (not this time) but otherwise, clean.
Bradley DoolittleThere were chip/Cheeto crumbs by the cup holders - otherwise it was clean.
Samantha GoldmanWomen in the office was so nice and informative
Shirley GlynnIt was well maintained so I didn't want to check no but it was absolutely not clean - food in door pockets, crumbs everywhere and smelly. It was a little ironic to be charged $25 for cleaning considering the condition I picked it up in. The rest of it was great and without hassle so I would still recommend and use again but the vehicles need to be cleaned between uses.
Kerri PachecoThe app and mobile check-in is a convenient way to go rent your truck and pick it up but there is some flaws. Sometimes it gets complicated where you have to do so much to make sure it’s checked in and I had to call customer service because when I entered the mileage on return, it wouldn’t except it, I put 12 miles on it. Had it for about two hours hopefully I don’t get charged when I’m not supposed to be charged overall I’d run from them again.
Marc CornishI have rented many dozens of times from UHaul locations in CT, RI, MA, DC, FL over the past 30 years. Shelton Storage Solutions in Shelton CT is BY FAR the best location on all levels: equipment, store organization and cleanliness, ease of use to rent, and most importantly, GREAT CUSTOMER SERVICE…ALWAYS friendly and knowledgeable staff…all led by Rebecca the store manager! Thank you Rebecca and Shelton Storage UHaul from me and all your loyal customers!!!
Richard PintoThank you all for the staff at this location they where courteous and polite and we will come back again when needed Thank you all
Bernard CalderonAlways a great experience at this location A+++
William Zalehahave more vans available. with 3 vans in the parking area and one parked right out in front of the office, i was told not one was available for me to use to carry a table top. this was at 3:40 in the afternoon.
Theodore GalpinI was very pleased with my experience with the folks at my UHAUL location.
kenny mcgeeExperience was great. Process was fast, staff was super friendly!
Jeffrey Mulreedthe pickup truck had tobacco ash on the dashboard and in the center console. The truck reeked of pot.
Mitch Marcinauskis2 years in a row I had problems getting the truck I ordered
Mike OrtizAll around great customer service
FRANCISCO AYALAStaff was very nice and helpful
jeffrey sarloVery nice
Peter FaiellaEasy rental service, clean van. Exceptional customer services at this location!
Patricia SweeneyVery quick and easy. The people I dealt with were very helpful.
George LuftThe clerk forgot to tell me about the broken taillights on the van. Not professional in my opinion.
Darryl ElliottI like this location a lot. Its a small location but it always has what we need. I have used it many times. The people are very nice. The parking location for the trailers is down the hill in a semi secluded location. The trailer parking lot is a little tight but doable.
Douglas SoerensenAs always, a great experience!
mark molitorisHard to find and the road/driveway to drop off the truck is in need of some serious repair. No signs or indications of where to drop off the truck, it was guess work. Glad I guessed right as there would have been No room to turn that size truck around. The Waterbury location… MUCH better - more like state-of-the-art truck rental center.
john jonesLocation is very convenient. The building is well-maintained and the staff is extremely friendly. The only reason I wouldn’t rate this location excellent is because the parking lot and road leading to the parking lot for the equipment is not good. The road leading has many pot holes, and therefore the location is just average
Kimberly GinexNothing needs to change Everything was perfect The process was stress free and the office personnel was very helpful
VIRGINIA HAMMONSI've done this any times. Easy pick up, after hours return. One suggestion is to have the tank full at the beginning of a rental so we just refill when we return and not guess how much we used. Not a big deal.
Bradley DoolittleBetter signage for the drop off
Elizabeth FitzpatrickFor this location, parking lot was hidden in the back. Key drop off was confusing. The rest of this review is intended for Uhaul and not this location. I was told different mileage by the person who I initially spoke with. And when I spoke with a representative the day before I picked up the uhaul, she told me she added 5 extra miles to my trip and apparently she never did. I was expecting 50 miles and I was given 40. The entire trip was 60 and I only drove from Uhaul pick up to apartment, to new apartment, to gas station, to drop off. Given 20 miles less than needed. I would understand a few miles off 5-10 but 20 is a bit ridiculous on top of not receiving the proper mileage told by Uhaul associates.
anthony russellThe mobile check in was a nightmare. The link I was texted from uhaul would not work and I had to wait for a call back from someone for over 30 minutes.
KATHLEEN ZICHICHIGreat customer service.
Brian Wallnothing
lawrence osipowGreat experience overall
Vincent cappelletti