I needed my truck for a few extra hours and this location was very accommodating. Great customer service, and very much appreciated.Brynlee B.
Customer Reviews for Shelton Storage Solutions LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.joann B.
Customer did not leave a comment.jeff O.
Dropped after hours so really did not see the facility, other than the lot, or encounter any staff.matthew F.
Location of the rental vehicles made me a bit scared.Anna L.
Customer did not leave a comment.Susan S.
Customer did not leave a comment.Andrea R.
Customer did not leave a comment.robert S.
Customer did not leave a comment.Michael D.
The young lady helping us at the desk was just about the nicest person I've ever encountered in this type of role. Bright and cheery, welcoming and informative. A pleasure to have met her and have her work with us.Woodman T.
Customer did not leave a comment.NORMAN O.
Customer did not leave a comment.Walter H.
Customer did not leave a comment.fredrick C.
The folks are very nice and on top of their game. Best U-Haul spot I've used.Chris W.
Customer did not leave a comment.Franco M.
Customer did not leave a comment.DAMION T.
Customer did not leave a comment.Hector D G.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.James P.
more parkingrandolph C.
This is the third time I have rented a U-Haul truck that the truck I requested was not available. Not all three times were at this Howe Ave location, but three for three is a really poor showing.William K.
I found it difficult to manuever through the app. And the app would not accept a pic of the odometer/dash board a night. I must have tried 20 times. I finally gave up , locked the truck door after correctly parking vehicle, and dropped the keys in the lockboxRICHARD S.
I have never returned a vehicle without having to deal with customer service afterwards regarding an unjustified charge.James C.
Difficult to find. Parking lot was almost full and messy.Daryl A.
Know what lot the vehicle is in Instead of having to search. Split the lots by truck size. Maybe keep keys closer to the trucks instead of having to go up and down that hill.Craig M.
Customer did not leave a comment.Delores F.
You guy are awesometito C.
Customer did not leave a comment.Ward S.
Customer did not leave a comment.Ginji M.
Who ever had that truck last left an absolute mess behind, there was a razor in the back seat under a bunch of food, and they never documented a huge scrape and dents on the passenger side of the truckJacob L.
The owner was very helpful and took time to figure out what vehicle I needed . I was able to save some $ .Agnieszka K.
Customer did not leave a comment.konnie M.
Customer did not leave a comment.Andrea F.
I had scheduled a 9AM pick-up for 3/13. When I arrived at 9AM, I found a note on the door stating the store would open at 10AM on 3/13.Robert B.
Customer did not leave a comment.CANDICE G.
Shelton Storage & UHaul on Howe Ave. is the best run operation you will find. The entire team is as helpful and nice as can be. Book early because their trucks and vans - along with their great customer service - are always in high demand.RICHARD P.
No improvement need. The gentleman working was great/ great customer serviceLISA S.
Customer did not leave a comment.James S.
Easy, Quick service - thank you!JENNIFER M.
Have a back up plan for 24/7 pick up service when system goes down it cost me 2 hoursCorey D.
Customer did not leave a comment.JAMES G.
Customer did not leave a comment.LAURETTA J.
Customer did not leave a comment.EDWARD R.
Customer did not leave a comment.STEPHEN D.
Customer did not leave a comment.Jeremy S.
Customer did not leave a comment.Tyler M.
Had difficulty removing the harness straps over the tires, attendant just indicated they could provide no assistance, did not recommend calling Uhaul roadside assistance. Also, the road into the drop off location was full of snow and we slid half way down the incline and almost missed the entrance.TERENCE S.
Customer did not leave a comment.NANCY D.
The floor of the truck had a lot of rust or some sort of brown dust and it transferred on to alot of the couch cushions I had and other stuffMATTHEW B.
Customer did not leave a comment.DONALD W.
Great neighborhood U-Haul!!MARK M.
Customer did not leave a comment.Shanese B.
We rented a 26 ft. box truck, a 2022 with only 16K miles on it. The alignment and / or weighting and balance of the wheels was way off (one of the wheels thumped badly), suspension quite stiff, and delivered a most uncomfortable and bouncy ride. It was snowing and the fluid in the squirter reservoir was frozen (someone must have filled it with water and the reservoir was very low - we had to buy fluid and fill the reservoir which eventually thawed out so we could squirt 150 miles into the trip). Steering was bad.. wandered and took too long to engage when cranked.MARK L.
Customer did not leave a comment.MEGAN A.
Very easy to deal with and they allowed me to check in a few minutes before they opened.Michael P.
Customer did not leave a comment.GAETANO D.
Always a great experience. Fast and efficient.James M.
People at this location are very friendly.ANDREW A.
We picked up the truck at 7:00am using the app. It is difficult to use and i spent 40 minutes getting the truck and 30 minutes returning the truck. I believe customer service regarding the app needs to be quicker.Teddy S.
Customer did not leave a comment.Lilllian M.
There is already a good feel to the mom-and-pop atmosphere: people are friendly and make one at ease.AM E M.
Customer did not leave a comment.dawn D.
Customer did not leave a comment.RYAN P.
Very happyJOSEPH W.
They are always professional and courteous. They executed the transaction in a timely fashion. I would definitely recommend this locationBRIAN F.
This is we're the y returned truck and dolly had no problems .. thank youZachary O.
Told the gentleman I have a reservation and he got me in and out quick as possible.Great customer service.Will recommend this location to anyone that ask me.FRANCISCO A.
The best companyFIRAS A.
If you rent A trailer measure the opening size. All of the staff were great and the equipment worked great.KEITH R.
Customer did not leave a comment.Shawn R.
The owner is fantastic and the service is excellentJames W.
Customer did not leave a comment.john S.
Customer did not leave a comment.BRENDA K.
Trailer was dirty and the straps were worn. No electric brakes on the trailer. Only front wheels are secured to trailer. Pick up lot was dirt with center area having a curb area making moving a trailer difficult. Employees were very nice.George C.
Love this place! Great people running it. Easy to rent. Will use them again if need be in the future! Awesome experience!JASON S.
Customer did not leave a comment.STEVENJ C.
Nothing needed good job, great service!MICHAEL D.
Provide more instruction for after hours drop off, as the storage lot is around the corner and down a hill from the drop box. Thank youTHOMASM JR K.
Another seamless rental with quality equipment. Having accessibility via Truck Share is awesome. It makes me not have to buy a truck for weekend projects.Harvey G.
U-Haul continues to amaze me with how good their products are. I expected a spartan van with no amenities. What I got was a 2021 Van with Bluetooth, cruise control, keyless entry and only 4600 miles! If it wasn't for the charge per miles, I would have driven it all weekend just for fun! Also, the Truck Share online process got me in and out of the yard in no time! Keep up the good work!Harvey G.
Customer did not leave a comment.CHRISTIAN H.
All was good...courteous staff and very friendly...PATRICIA B.
Customer did not leave a comment.CANDICE G.
Customer did not leave a comment.Nicole B.
Customer did not leave a comment.TIMOTHY Q.
Always friendly and helpful.PAUL M.
Customer did not leave a comment.Mark B.
The associate was wonderful in this location. Everything went smooth. The only issue is parking in this location. Otherwise, it is great. If we have the need for a UHaul again in the future, we will definitely go back to this location.BRADLEY G.
Customer did not leave a comment.ANGEL G.
Customer did not leave a comment.KRISTINAMARIE H.
Customer did not leave a comment.RAMON H.
Customer did not leave a comment.KATHERINE M.
Customer did not leave a comment.RYAN M.
Customer did not leave a comment.ULYSSES Y.
The woman attending to me picked up an incoming call while waiting on me, and proceeded to take 5-7 minutes helping the person on the call to reserve a vehicle while I had to wait until she finished.CADY G.
Parking at this location very limited but the efficiency and helpfulness of the staff offset the parking issue. Mark and Debbie (I think) were terrific. Wayne HansonWAYNE H.
Customer did not leave a comment.BARTON M.
I love this location, small & friendly. I always rent from them & never had an issue, they try to accommodate as much as they can. Thank you.RUTH S.
Keep up the good work! The only suggestion I have is if I could reserve a local TM for more than one day without calling the CEO of U-Haul, that would be good. Still, Shelton Storage was so good that even with making the phone call, it was still quicker than any other U-haul I've rented at. They have an awesome team with a great attitude. I will definitely rent from them again!HARVEY SAUL G.
Always a great experience working with the staff.GLENN K.